Void/cancel remaining segments
 

I have a partially used round-trip ticket booked through a travel agent. The remaining segment is from YYZ to HKG in economy. I want to issue biz award ticket on the same YYZ-HKG flight.

I need to cancel the economy ticket before I issue the biz ticket to avoid duplicate bookings.

Here is my question: can I contact the airline to void/cancel the remaining YYZ-HKG flight? Is it always free of charge if I do not need any refund?

Thank you very much for your kind advice.

It all depends on your fare booking class , but not 100% sure thou. Best to give CX a call or try canceling it online and see if any price occurs for trying to cancel the segment.

You can cancel the booking (but not the ticket) online, free of charge, if the cancel booking button pop up. Ticket cannot be cancelled online in any event.

try doing anything online :rolleyes: I had 100% hit raito of not being able to ammend/cancel booking online even under manage my booking popups.

anyways you can cancel your BOOKING (ala reservation) without issue. Cancelling a ticket etc is a different issue. Or depending on your subclasses there could be some residual value although highly unlikely in most cases.

Thank you guys very much!