Marco Polo club priority boarding and Asia miles
Can anyone tell me if you are registered with Asia Miles and then you paid for Marco Polo club green card you are still not entitled to use MARCO POLO CLUB MEMBERS access line for boarding. As this happened to me last night whereas in my ticket it's shown CXAM 112xxxxxx but on showing my green card Marco Polo which exist same membership no as ASIA MILES , I was denied access to take priority boarding to my flight Cx697.
Please explain when u have green MPC CARD still one will be denied access ? |
Hello and welcome!
Unless your membership card is out of date (within 12 months from last renewal), shouldn't have been an issue, especially the flight departs from HKG. You may write a complain email for this incident but expect to get a canned reply though. If you have received the plastic card, that means you're probably not in the case of "too new to update records in computer". Perhaps try logging in at CX website to check if anything's wrong with your membership status? BTW, GR priority boarding is at the PEY line now. (In case no PEY, a dedicated GR line may exist) |
Based on the description on your ticket it looks like your MCP membership has expired. MPC is actually quite fast in terms of updating; my gf's MPC status was shown on her ticket and we signed up (and paid) for the membership an hour before we checked in.
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As mentioned by the other poster, you may need to check if your GR expired. When did you get the GR status?
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers. |
Originally Posted by cxfan1960
(Post 27554421)
As mentioned by the other poster, you may need to check if your GR expired. When did you get the GR status?
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers. |
Originally Posted by cxfan1960
(Post 27554421)
As mentioned by the other poster, you may need to check if your GR expired. When did you get the GR status?
Also, CX697 does not have PEY. The other poster mentioned there may be a dedicated GR line. I am not sure about that, but GR members are not entitled to board with J passengers.
Originally Posted by dek526
(Post 27554619)
may be the rule but definitely not enforced as last friday there were several green members in front of us that were allowed to board in the J line. this was flying from lax-hkg
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Originally Posted by dek526
(Post 27554619)
may be the rule but definitely not enforced as last friday there were several green members in front of us that were allowed to board in the J line. this was flying from lax-hkg
Are you certain they are GR members not traveling in J and not with any J or GO companions? |
Originally Posted by cxfan1960
(Post 27558048)
Interesting... GR used to be able to board with J, but I thought the rule was changed a few months ago. There are GR/PEY lines these days, aren't there?:confused:
Are you certain they are GR members not traveling in J and not with any J or GO companions? |
Originally Posted by Amby
(Post 27553904)
it's shown CXAM 112xxxxxx
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