noob-ish question... on ISM/SP/FP
 

As captioned, how do I distinguish them.

All i know is that there's someone in a golden ish dress, someone in a all red suit kind of thing, and sometimes they even change into a white / pink ish top with tiny red thingys on them...

WHO'S WHO.

>_< I'm sorry I'm sorry I'm sorry......

ISM in black
SP in yellow top
FP in red top
B&C in white top (are they called B&C?)
that's for women. i can;t tell the men apart as easily.

https://www.google.com.vn/search?q=C...TaeYz-bHLqM%3A

Answers are all here :)

http://downloads.cathaypacific.com/c...ckgrounder.pdf

Thanks!

I honestly have never seen a male ISM.

And why does B&C stands for Flight Attendant & Customer Service Officer?

B&C = Bar and Cabin

Its funny how undifferentiated the men's uniforms are compared to the women's

Purely my own views but probably there are lesser styles to play around with against balancing the need to maintain the required image. SQ males are also differentiated by their tie colors and they don't even have the vest

I agree specially between SP and ISM...

That's why they need name tags too :)

So what levels of authorities do they have? i.e. When we've got an unfunctional seat in Y, who we should talk to?

BC - Your regular service attendant that doles out your food, drinks and amenities.
FP - In charge of the galley and usually section leaders in EY Hands out your DM water and does non-DM greetings, f there was one
SP - In-flight service 2IC. Usually works F/J cabins. Usually does J service
ISM - Big Brother or Sister for in-flight services.

Above are just from observations from the passenger's eye. There are other roles and responsibilities as well If you have a broken seat, you can pretty much approach anyone but the ISM has the final say on any service-recovery decisions.

My experience is you ask for the FP, who is actually in charge of the Y Cabin, the FP would have the authority to move seats, however on a full flight, he/she will get the ISM, who will eventually sort out the matter with vouchers. hehehe

Right. There was once I had my IFE system frozen, asked B&C or FP (can't remember the skirt colour back then), restarted 3 times still frozen, she told me that she would move my seat (Y was full) and went to see the ISM, ISM came and did one more restart, it worked ...... So i thought if I asked the ISM at the first place, I might have been in a different cabin already.

But apart from greeting, I couldn't really see the ISM in Y cabin.

Some ISMs help out in the Y cabin on 'hellish' configurations like B77G.