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China ATC restrictions not only cover flights between PVG/PEK, but all aircrafts passing through China Airspace....
Originally Posted by hadsst
(Post 27128858)
So OP was on CX254/25 Aug right?
The incoming CX253/25 Aug (STD: 1435HKT) was indeed delayed by around 4 hours. However, I couldn't find any CX flights from PEK/PVG in the morning to early afternoon hours of 25 Aug being significantly delayed. Flightradar also didn't show B-KQU, the aircraft concerned, operating a mainland China sector on 25 Aug. Am I missing something? |
Originally Posted by YuropFlyer
(Post 27129289)
Long haul flights RARELY get affected by airspace issues imho - and the delay here seems very much more possibly coming from technical issues rather than some delay of airspace limitation.
CX flights from HKG to Europe occasionally get delayed by China ATC. There are quite a number of flights to Europe departing at around midnight. On some nights, you will see all these flights to EU got delayed by a few hours. CX253 is an afternoon flight rather than in the mid-night where there is a wave of CX's 77Ws departure, there is usually spare frames in the afternoon and less likely resulting a delay like this due to technical. |
Originally Posted by Jonrross
(Post 27128713)
I guess the next question is whether it is a reasonable commercial practice to schedule the return flight CX254 (10.20pm) only 1h50 after the scheduled landing time of CX 253(8.30 pm). Such a schedule obviously has no space for error and requires a very quick turnaround of the aircraft. From a maximising profit point of view you can see why they do this, but the risk of a delay is significant given the long haul nature of the flights. If CX wish to take such a risk (and reap the rewards) in their operation that's their choice, but they should accept that when operating in the EU, EC261 applies.
Anyway, I'll try to have the fight with them. Thanks for the input so far. Making a profit is generally acceptable in some corners of this world. |
Originally Posted by Jonrross
(Post 27127631)
The flight arrived 3h13 late in HKG. The reason for the delay was that the arriving aircraft was delayed due to problems in China airspace.
CX253 was late, arriving 23:39 : CX254 scheduled for 22:20 departed 01:06 just 2hr46 mins late. Therefor, from your own account, 27mins were lost enroute accounting for an arrival 3hr13 mins late. You have proven that it was not the late arrival of CX253 or the late departure of CX254 which caused you to be late. It was the "extraordinary circumstance" enroute which consumed the 27mins, perhaps adverse weather or ATC, in any event unless you can you can show the plane broke down it wasn't CX. If I were CX I'd consider my case watertight. As an aside, you mentioned they transfered others to an earlier flight, I think that's called courtesy, an effort to reduce the number of passengers inconvenienced at no cost, a flyer on a codeshare award would rank lower with any airline than status holders and full fare paying CX customers. More than reasonable. Times & data from flightradar |
Originally Posted by LchChester
(Post 27130542)
CX253 is an afternoon flight rather than in the mid-night where there is a wave of CX's 77Ws departure, there is usually spare frames in the afternoon and less likely resulting a delay like this due to technical.
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Just a quick update on this. I've had a very positive reply from Cathay to my email. They have offered us 300 Euros each straight off in reply to my single original email. I had not actually even mentioned EU261 in this email or the length of delay. They have sent a pair of payment forms that we need to fill our bank details in on and email off.
So, top marks to Cathay. Seems like there was no argument to be had. Thanks to those posters with positive contributions to this thread. Hopefully others will have a similarly painless experience in the future. |
Thank you for your feedback and great (and surprising!) to see that CX did manage this in such a positive way :)
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I'm interested to know how you termed your email if you didn't mention EU261 compensation. I'm surprised they jumped straight to payment of compensation. But well done on getting the right outcome.
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