Baggage allowance confusion
 

Looking to travel on Cathay in April from Sydney to HK then to Shanghai, flying in economy. As far as I can tell, it's not a codeshare flight.

On my eticket, under "Bag", it says that I have an allowance of "30K" and it says 30kg on the Qantas membership site (I've linked my QFF number).

However, the Cathay website says that economy is only allowed 20kg and I don't have enough status on any membership program that would give me any upgrade in the check-in baggage allowance.

http://www.cathaypacific.com/cx/en_P...ficant-carrier

Should according to the first leg

Sorry, I know Cathay is my carrier. The question I have is over the inconsistency in baggage allowance between what's stated on their website and what's stated on my e-ticket.

That looks like an error on the ticket. Who issued it?

Booked via Cathay's own website.

If no one has experience with this, then I'll call up and confirm - was hoping someone would be able to say that they've honoured the eticket limit in the past.

If it's issued by Cathay's website then they have to honour what's printed on the ticket!

Edit: is it a student fare? They come with a higher baggage allowance I believe.

S class fare.

hi lolcoaster,

In NZ, about a few months ago back to 2015, CX promoted a special fare from Akl to PVG or Beijing via Hk at about NZD 12xx in economy S or N class ticket and you could get 30kg baggage allowance in total by weight system to Shanghai or Beijing as published in the CX website (Normal baggage allowance from Auckland to Hk sector is 1 piece not over 23kg in Y class ). So in your case, as the baggage allowance illustrated in your eticket should be right. But for your security, it is best to email cx quoting your etickt # and cx booking reference for the final confirmation.

Cheers

Further to my last reply,CX website in NZ has a Q fare from NZ to China, Beijing/Shanghai/Chengdu, which also stated Pax can take 30 Kg baggage. See the link below :

http://www.cathaypacific.com/cx/en_N...and-conditions

Text copied from web:-

Flights to China

Welcome to the year of the Monkey.


This great airfare is available from Auckland to over 20 destinations across Mainland China with Cathay and partner airlines. For your flights to China, choose your favourite city from below.

Prices start from $1,139 from Auckland and are also available from Wellington, Christchurch Dunedin, Hamilton, Napier, Nelson, New Plymouth, Palmerston North, or Queenstown, check these fares now.

Seats are limited so book now and don't miss out!!

Join Asia Miles today - Asia's leading travel and lifestyle rewards programme, and it's free to join!

Prices include all applicable taxes and surcharges


 Flights


Departure period

08 Feb - 30 Nov 2016

Stay duration

2 days/3 months

Book by

31 Mar 2016


Flight class

Economy Class

Trip Type

Round Trip


 Highlights

•30kg baggage.
•Earn frequent flyer points.
•Fly via Hong Kong
•Award winning Service.

Terms and conditions

It is 30KG
 

It always has been 30KG for Australia - China (via HK) for competition reason. As all of the chinese carriers are giving 46kg of checked in luggage (23kg x 2). It will be 30KG for all of your legs and some times you will need to remind the check in counter about your luggage allowance.

Same problem
 

I have the same problem with the discrepancy in the two places. My ticket says 30k and the terms say 20kg!! What happened with you? Did you get to take the full 30kg checked in?

If your ticket says 30, it will be 30

If that is on the e-ticket from CX, then it will be 30kg. If it is a receipt from your TA, then you may need to confirm again. Bring your ticket with you at check-in.

Cathay Pacific 20kg/30Kg
 

I booked it through the Cathay Pacific website so its one of their own eticket. What bugs me is the fine print on the next page! Hopefully they'll honour whats printed on the face of the ticket!

They HAVE to honor what's printed on the ticket. If they don't, I would kick up a very royal fuss - and insist on seeing the MOD and escalating this via MPC when I get back.

Is this down to the blanket change to 30kg on 15 September? Technically if the ticket is issued before 15th the old allowance applies, but people are being given 30kg if they ask. The ticket has the new allowance of 30kg, but the terms page still has the old allowance.

I don't think this has anything to do with the new baggage rule from 15 Sept.
Many years ago when I booked a Y ticket from SYD to PEK, the E-ticket I received stated 30KG, I have called CX before and the agent said it should be 20KG.
I don't know why this happened, but I think it has been like this for many years.
With my past experiences, I think you are safe as long as your bags do not weight too much over 30KG. AND BELOW 30KG IS DEFINITELY SAFE.

I wasn't 100% sure the new poster was referring to SYD flights.

Any single bag over 32kg and it doesn't matter what your allowance is...

There was one time my bag weighted around 35KG and it went thru without any problem (departed from SYD), the check-in staff didn't say a single word about it, but I wouldn't refer that as a normal case that would happen every time.

When I was a AM member, I usually pack 25-30KG and the bag went thru every single time without any problem so I would say below 30KG would be safe (all SYD departure). But of couse if you don't want to risk it, then probably follow the 20KG rule.

I'm referring to the health and safety rule that baggage handlers wont touch any single item over 32kg, in most places at least.