FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Cathay Pacific | Cathay (https://www.flyertalk.com/forum/cathay-pacific-cathay-487/)
-   -   "Re-timed" Surabaya flight due to ash cloud? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1742316-re-timed-surabaya-flight-due-ash-cloud.html)

QRC3288 Feb 2, 2016 9:18 pm


Originally Posted by Wudang (Post 26124286)
I was on the delayed CX781 last week coming from SFO and Cathay gave me a hotel voucher with early checkin at the Regal hotel, along with all you-can-eat breakfast, lunch and dinner.
What I did was to call the reservation number before the SFO-HK flight and told them that my flight would be delayed till the next day. They said no problem and I got the hotel voucher when I checked in.

wow...I stand very humbly corrected! apologies to timesnaps.

Saltire74 Feb 3, 2016 3:52 am


Originally Posted by Wudang (Post 26124286)
I was on the delayed CX781 last week coming from SFO and Cathay gave me a hotel voucher with early checkin at the Regal hotel, along with all you-can-eat breakfast, lunch and dinner.
What I did was to call the reservation number before the SFO-HK flight and told them that my flight would be delayed till the next day. They said no problem and I got the hotel voucher when I checked in.

I am hoping this will all be resolved and CX revert back to their original timings before I fly, but with an 8.5hr layover already, any re-timing to the revised schedule is going to give me a 20.5hr layover. If this was the original schedule I wouldn't have booked CX from AMS and would have booked the BA flight connecting to CX in HKG.

The other thing is, my wife lives 25 miles from Gunung Ruang which is apparently the cause of the issues and she reliably informs me that that there has been no activity for the past few days :confused:. Not that I'm going to argue with the experts :D.

As said, I hope the timings revert back but we shall have to see what happens nearer the time.

I will do the same as Wudang and proactively contact CX if the schedules are the revised ones nearer and covering my travel date.

As much as I love Hong Kong and its attractive night life, I fear a 20hr layover is just asking for trouble :D:D:D. And the wife wouldn't be too happy at me pouring myself off the plane :p:p

Safe & Happy Travels

S

Wudang Feb 3, 2016 6:23 pm


Originally Posted by Saltire74 (Post 26125487)
The other thing is, my wife lives 25 miles from Gunung Ruang which is apparently the cause of the issues and she reliably informs me that that there has been no activity for the past few days :confused:. Not that I'm going to argue with the experts :D.
S

Saltire74: the problem actually is Gunung Bromo. If you are curious, you can follow this twitter https://twitter.com/infogunung
On Feb 1, Mount Bromo actually increased its activity: http://nasional.news.viva.co.id/news...nggi-200-meter

Hopefully it will be over by the time you travel.
Best,

peasant Feb 3, 2016 6:33 pm

The problem with the normal schedule isn't so much flying into an ash cloud at night, it is that the aircraft is parked overnight for about 12-13 hours. A change of wind, and the aircraft could be covered in ash, putting it out of service for some time. Other international airlines have "turnarounds", which is what the "volcano" schedule is.

Saltire - look on the bright side. Ngak macet pagi pagi

Saltire74 Feb 3, 2016 7:38 pm

2 Attachment(s)

Originally Posted by Wudang (Post 26129549)
Saltire74: the problem actually is Gunung Bromo. If you are curious, you can follow this twitter https://twitter.com/infogunung
On Feb 1, Mount Bromo actually increased its activity: http://nasional.news.viva.co.id/news...nggi-200-meter

Hopefully it will be over by the time you travel.
Best,

Bromo makes sense now, although when I looked online the other day there had been no mention of Bromo only Raung. Will follow those feeds to see what is happening.

Went up to Bromo not long after the last big eruption and it was still rumbling away. A bit scary and surreal. Amazing seeing the size of the rocks that the eruption had spewed out and the places where they had landed and the landscape covered in ash.

Here's hoping it all calms down.

Safe & Happy Travels

S

hwoo Feb 3, 2016 8:17 pm


Originally Posted by peasant (Post 26129592)
The problem with the normal schedule isn't so much flying into an ash cloud at night, it is that the aircraft is parked overnight for about 12-13 hours. A change of wind, and the aircraft could be covered in ash, putting it out of service for some time. Other international airlines have "turnarounds", which is what the "volcano" schedule is.

Saltire - look on the bright side. Ngak macet pagi pagi

What about the domestic airlines? They just don't have choice if SUB is their base?

Saltire74 Feb 3, 2016 8:25 pm


Originally Posted by hwoo (Post 26130070)
What about the domestic airlines? They just don't have choice if SUB is their base?

Not a cynical person, but......the cynic in me says that this rescheduling suites CX a bit better as someone said upthread, they don't have an airframe sitting about down route for 12+ hours :rolleyes:.

Safe & Happy Travels

S

Saltire74 Feb 3, 2016 8:32 pm


Originally Posted by peasant (Post 26129592)
The problem with the normal schedule isn't so much flying into an ash cloud at night, it is that the aircraft is parked overnight for about 12-13 hours. A change of wind, and the aircraft could be covered in ash, putting it out of service for some time. Other international airlines have "turnarounds", which is what the "volcano" schedule is.

Saltire - look on the bright side. Ngak macet pagi pagi

It's the drive after arrival. Not usually too bad on the original schedule but will be hitting a fair bit of traffic on the way to Malang at that time of the morning.

Will be needing my holiday just to get over the travel if the rescheduling stays :D:D.

Safe & Happy Travels

S

hwoo Feb 4, 2016 5:36 pm

I asked a friend who is a CX FA regarding the delay. She told me that she had to stay in SUB till next day's flight.

peasant Feb 4, 2016 9:16 pm


Originally Posted by hwoo (Post 26130070)
What about the domestic airlines? They just don't have choice if SUB is their base?

Correct. Saltire - enjoy the bakso gnalam.

Saltire74 Feb 15, 2016 5:45 am

Well, just had a notification on MyFlights App that my booking had changed. Checked and the flight has been re-timed to depart at 02:10hrs with arrival in to SUB at 05:55hrs.

Checked MMB and also noticed that travel alerts show that the re-timing has now extended till 25th March 2016.

Tried to call CX UK to see what my options were but due to a technical difficulty they cannot receive calls.........

Grrrrrrrrrrrrrrrrr.

Safe & Happy Travels

S

peasant Feb 16, 2016 5:58 pm

Well, a bit better than 0315...

Saltire74 Mar 6, 2016 9:40 am

Well, got the e-mail today that online check in was open for my flights. Tried on the app but was notified that this function cannot be done. Went on the website and put in my PNR and other details and got a message back to contact the reservations centre as there was an issue with my e-ticket number.

Near panic, the UK contact centre is closed on a Sunday so called the HK number. Was answered in 7 minutes and was on the line for a further 6 finding out what the problem was. Apparently because the SUB (CX781) was re-scheduled, I cannot do OLCI and have to do check-in at AMS on Tuesday. No problems with my booking so hopefully all will be okay :rolleyes:

Safe & Happy Travels

S

Saltire74 Mar 8, 2016 2:17 am

Update
 
Checked in for my flights at AMS this morning and was referred to the ticket desk to collect a hotel voucher ^^. Putting me up in the Regal Airport Hotel.

All the best

Saltire

Wudang Mar 10, 2016 2:35 pm


Originally Posted by Saltire74 (Post 26300677)
Checked in for my flights at AMS this morning and was referred to the ticket desk to collect a hotel voucher ^^. Putting me up in the Regal Airport Hotel.

All the best

Saltire

Glad everything worked out. Have fun in Java!


All times are GMT -6. The time now is 2:34 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.