lchchester: agree. And in the negligence claim cxcat can point out AMTSL is a HK licenced travel agent http://www.tar.gov.hk/cgi-bin/tar/li...arch_detail.pl so a duty of reasonable care and skill must apply no matter how much AML tries to exclude it by contract (as part of AM T&C).

in that case, there would be no reason to try to claim EC261 I suppose?

as for OLCI, I have attempted it a few times, but after I entered all the details, it was stuck on the "loading" page... besides, I had a few pieces of luggage to check in, so had to go to check-in desk anyway

Exactly: EC261 only gives you a recourse against the operating airline (regardless of both airline code and purchasing process) if you have a valid ticket. BA claimed that you did not have a valid ticket and AM confirmed this, which seems to me to suggest that the EC261 avenue will be a waste of your time as you would - by your own admission - be suing the wrong airline.

My guess is that the cock up was strictly with AM because they didn't issue the proper e-tix so in my view, the issue is likely incompetence on AM side. In my view, complaint will be more effective than suing in any case unless you have too much time on your hands and do not care about stress. I would focus on the incompetence of not properly issuing the ticket and the unacceptable attitude of the agent you spoke to.

Yes I totally agree hence I submitted a complaint feedback form to CX/MPC last week.. now just waiting for reply.. within 14 days they said.
Now this actually reminds me, when I was on the phone with MPC manager when all this happened, he told me I DO NOT need to file a complaint as he has already done so.. yet so far I have not heard anything from anyone!

I did try to OLCI a few times prior to the journey, However I was unable to do so: after submitting all the details the page was stuck “loading…”
Also, I had luggage to check in so I need to pay a visit to the check in desk anyway.

No worry... It will take some while.... I filed a complaint with them on Nov 8, got the first response on Nov 18, and immediately wrote back... And guess what, I got a reply today! Though it's a bit strange (and repetitive: "we are working on it") and didn't mention where's the 10K compensation miles they said will credit to me gone...

At least the promised 10k miles as compensation! They never mentioned any compensation despite me asking quite directly! Apart from "keep all receipts and we will TRY to reimburse you."

What exactly happened with your case?

Just wondering what happened here? Out of interest, how long did it take to ticket once the booking was made? If there was any sort of substantial delay (more than a couple of days) I wonder if BA cancelled the seat because they didn't receive payment?

If that was the case, CX may have issued the ticket anyway, but it wouldn't have had a seat against it. And likewise the historical reservation would have been there, but unpaid.

+1
I'm curious to hear the history of changesss OP made - and when they were made.

I changed the ticket via telephone a few months ago - usual confirmation of booking/eticket sent to my email soon after, no massive delays that I was aware of.

BA was definitely aware of the booking as it showed up on my BA phone app and also on their screen at check-in.

I don't know how the link between booking reference number and e-ticket number works, but I guess that the booking reference was not updated to tie with the revised e-ticket number after your change...


Mine is nothing compared to yours :rolleyes: At least I flew on time both sectors.... Simply service related issues...

Doesn't EC261 apply because the flight is operated by BA?

However, with less than 24 hours in London followed by three days at AMS, it would be viewed as IOM to AMS and the intraEU limits would apply.

The issue is not about the airline or flight, but about the fact that the OP did not have a valid ticket. This was the fault of his ticketing agent (in this case Marco Polo) and not of BA, so using EC261 would be barking at the wrong tree and the OP would lose his case against BA because of the absence of a valid ticket.