|
Originally Posted by Dr. HFH
(Post 19590929)
You should watch the NatGeo show on the controlled crash of a 727-200. I just saw it a couple of nights ago. Being belted and bracing properly makes a measurable difference in survivability. Same with sitting in the back of the plane versus the front. Sitting in the back increases your chances of surviving approx. 50% over your chances in the front. Not that I'm going to start refusing upgrades, just sayin'....
The applicability of their findings would be vastly different with varying crash criteria. |
Originally Posted by itsfred
(Post 19596406)
A few peeves...
I have never cared for Cathay's J meals. All the food is cooked together in those little bowls. No distinct flavors or textures, served cafeteria style, a real economy class presentation. I fly mostly long-haul and the service seems to range between cold/robotic and frantic mad-rush. It doesn't promote relaxation and intimacy. Only the in-flight managers ever seem to show real warmth and even that seems to be declining - on my last flight, instead of a personal greeting, a message was flashed over my TV screen thanking me by name for flying Cathay. Talk about cold! The new J long-haul seats are a big improvement in terms of personal space, but I just cannot find a suitable "relax" mode. They're OK for eating and sleeping, but in-between even the old coffin seats were miles better. Rant over! |
Originally Posted by Cathay Boy
(Post 19616211)
Perhaps my DM status helped,
|
Ok, so which one of you DM/DM+/DM IN was on CX501 today? :D
https://www.facebook.com/cathaypacif...26301160846926 CX501 NRT-HKG today, 21 March. Passenger in seats 45 A and C received highly preferential treatment, the like of which I've never seen, not even in business class. Clearly a valuable customer to CX, but I'm afraid this was at the expense of all other customers around him. I'd have thought he was the CEO had he not been in Economy. I appreciate that he may have been a high status Marco Polo member, but really CX! He got bespoke service, from the moment he sat down until the moment we landed, with priority drinks, meal, constant drinks throughout, and even a second meal (although quite why he wanted one I don't know, as the food was inedible - something I find on every CX flight I take). Undoubtedly he had two seats as they'd been blocked for him, as the flight was near full and no one else had this luxury. He was totally mollycoddled by the purser and crew who served him 2 at a time, took an age chatting and smiling with him whilst the rest of us waited patiently, then barely got a cursory glance as we were served brusquely and nowhere near as charmingly in our turn. Let's say he was a highly valued, high tier customer; however he was still an economy passenger like the rest of us. Imagine how this preferential treatment makes others feel. You are definitely alienating your other customers, some of whom are Marco Polo members albeit not of such high standing, by allowing your staff to behave in such a way. This sector is well served by airlines with fantastic service, ANA and JAL to name two, but I fly Cathay due to bring a Marco Polo member. To top it all, and this was for all customers from this flight, we had to wait an appalling 50 minutes for the first suitcase to appear at the carousel, having walked miles from the gate, cleared immigration quickly, and then been forced to stand and wait an eternity. I don't think this is the world-class service you advertise, do you? "People, they make an airline" - but only if they are people you particularly want to impress..... |
Originally Posted by CanucksHKG
(Post 22562356)
Ok, so which one of you DM/DM+/DM IN was on CX501 today? :D
https://www.facebook.com/cathaypacif...26301160846926 |
Originally Posted by yamanote8
(Post 22563118)
Boo hoo. Does she really think JAL or ANA cabin attendants wouldn't provide preferential service to their JGC or SFC members?
this is who gets the highest service level: 1) cockpit crew 2) unaccompanied minors 3) babies/toddlers 4) family of crew 5) hansome males 6) status members 7) first class |
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)
Youve missed opdown i guess |
My usual run is from SIN-PVG, and on a couple of occasions due to fare pricing I have decided to take CX. I have a Gold Status conferred, so it wasnt earned. I have to say that the consistency of the Gold treatment is well .... not consistent. Sometimes I get upgraded, sometimes they will come about to welcome. Sometimes nothing at all, not even an acknowledgement. These are issues I could bear with, as SQ which I have status Gold doesnt even offer any of the above.
However, the key killer for me is the consistency of their timings. Out of the dozen time I have taken them in the past 12 mths, I have had at least 4 times where either CX or KA was late in the connecting flight and I had to bolt/run like heck just to reach the gate on time. Just a couple of days ago, I got to the connecting KA flight to PVG fine, but the flight was delayed for 2 hrs, something which happened before too. They claimed it was a PVG air traffice control, but my friends who were travelling on SQ that departed SIN about 1hr later didnt have this issue. So I ended up arriving at 1.30am (departed SIN at 1630hrs, while my friends departed 1730 and arrived 2230). |
Originally Posted by coolting
(Post 22566467)
However, the key killer for me is the consistency of their timings
|
Originally Posted by coolting
(Post 22566467)
My usual run is from SIN-PVG, and on a couple of occasions due to fare pricing I have decided to take CX. I have a Gold Status conferred, so it wasnt earned. I have to say that the consistency of the Gold treatment is well .... not consistent. Sometimes I get upgraded, sometimes they will come about to welcome. Sometimes nothing at all, not even an acknowledgement. These are issues I could bear with, as SQ which I have status Gold doesnt even offer any of the above.
However, the key killer for me is the consistency of their timings. Out of the dozen time I have taken them in the past 12 mths, I have had at least 4 times where either CX or KA was late in the connecting flight and I had to bolt/run like heck just to reach the gate on time. Just a couple of days ago, I got to the connecting KA flight to PVG fine, but the flight was delayed for 2 hrs, something which happened before too. They claimed it was a PVG air traffice control, but my friends who were travelling on SQ that departed SIN about 1hr later didnt have this issue. So I ended up arriving at 1.30am (departed SIN at 1630hrs, while my friends departed 1730 and arrived 2230). |
midlevels, koku,
I think you guys probably hit the nail in the spot. Its a pity as I think CX service is quite decent and the cabin gives a good run for the money for SQ. I would probably not take CX for the reasons: 1. My most frequent destination is PVG, and if that route results in delays due to it being semi-domestic rather than full international, then unfortunately through no fault of CX, its a no go. 2. The prices of CX to China are very competitive, but everywhere else it is almost the same price as SQ out from SIN. During peak seasons, the prices go astromically high (much much higher than SQ, like 40% more), and while my gold allows me a confirmed seat even at at lower fare class on CX, my colleagues and family have to take a different airline as this benefit is only for one pax. Again, no real fault of CX, and this is a real pity, I was almost certain I wanted to part ways with Krisflyer due to its dismal elite recognition. However, price with punctuality is still the key distinction for me. Thanks Guys |
Originally Posted by coolting
(Post 22575553)
I wanted to part ways with Krisflyer due to its dismal elite recognition
|
Originally Posted by coolting
(Post 22575553)
midlevels, koku,
I think you guys probably hit the nail in the spot. Its a pity as I think CX service is quite decent and the cabin gives a good run for the money for SQ. I would probably not take CX for the reasons: 1. My most frequent destination is PVG, and if that route results in delays due to it being semi-domestic rather than full international, then unfortunately through no fault of CX, its a no go. (snip) |
I'm taking this as a positive sign, I'm sure the other elite holders on Cathay would be happy this is one less person competing on the upgrades!! haha
|
Expensive ex-EU fares
Okay so everyone wants to fly CX ..
But why are CX fares about 20% more expensive than say, BA for FRA-HKG? I guess I have to fly BA then.. :( |
I like this thread! Random ranting without judgement of others.
I don't like the personal greeting that the purser offers to OW emeralds. Some may feel that it makes them "feel special" but I find it a bother as it oftentimes interrupts my meal while trying to watch a movie... |
Random Cathay rants
I wholeheartedly object to the crew ganging up with my wife to get me drunk.
And, on a serious note, while my recent SQ flights haven't been anything spectacular (really run down 'new regional biz' seats on redeyes from India ), CX needs to up the catering. While I quite like the Chinese options on CX, the rest are quite bleh, while SQ does have decent wines and an acceptable single malt in J. (And don't even get me started on the good in coach on HKG-SIN..maybe it's improved in the 3yrs since I used to frequent that route) |
My biggest pet peeve is that CX makes announcements in English, Cantonese, and Mandarin. The pilots takes about one minute to say "we're landing", followed by his rant about the weather, how much he's enjoyed flying us, and a long apology about turbulence and delay. This is followed by two more one minute interruptions while it's being translated in multiple languages. Meanwhile I'm afraid the IFE will be shut down before I get to see the ending, and these interruptions could be the difference between a cliff hanger and everything blowing up and the hero kissing the girl. Of course, I would have finished watching my movie a long time ago if the flight attendants didn't waste all those minutes making announcements about the duty free sales and promotions.
|
Originally Posted by skoo
(Post 22625678)
Meanwhile I'm afraid the IFE will be shut down before I get to see the ending, and these interruptions could be the difference between a cliff hanger and everything blowing up and the hero kissing the girl. Of course, I would have finished watching my movie a long time ago if the flight attendants didn't waste all those minutes making announcements about the duty free sales and promotions.
|
My rant would be about the quality of staff at the Philippines contact centre Marco Polo club - they are seriously like talking to robots who don't respond nor understand very much...
|
my rant is about the awful sky view lounge at SIN ( I know its been said many times before )which now we share with credit card holders, Air Asia "vips" apart from countless other medium airlines that use it.
The toilets have been out of action partly since late February and are now completely closed due to a plumbing problem. Why oh Why CX can't contract the QF lounge and open it for morning flights….I know they hate each other! |
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)
Originally Posted by jackrussellterrier
my rant is about the awful sky view lounge at SIN ( I know its been said many times before )which now we share with credit card holders, Air Asia "vips" apart from countless other medium airlines that use it.
The toilets have been out of action partly since late February and are now completely closed due to a plumbing problem. Why oh Why CX can't contract the QF lounge and open it for morning flights….I know they hate each other! |
Then the BA one[/QUOTE]
also not open in the morning/daytime! We are so deprived :) Please build "the Bridge" in Singapore….You don't know how lucky you are :) |
| All times are GMT -6. The time now is 10:17 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.