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MPO Manager
I'd like to ask if anyone here has had any dealings with the Marco Polo Club Manager. I'll be meeting her in a couple of days, for the first time since Katie left and was wondering what to make of her, as she seems to have been somewhat low profile since she took over.
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MPO Manager
A few of us here might have dealt with her by correspondence but I haven't seen anyone sharing any stories of meeting her in person.
If you don't mind to share with us here, what do you meet her for? Some others might give you some ideas based on their dealings with CX... |
Katie was excellent but don't know about this new person
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Thanks kamiao and correctioncx. I'm not meeting her regarding a specific CX issue or problem but more as a DM who has recently stopped flying CX in favour of another carrier.
Agreed Katie was indeed excellent! |
Originally Posted by sjs:
(Post 19057113)
I'd like to ask if anyone here has had any dealings with the Marco Polo Club Manager. I'll be meeting her in a couple of days, for the first time since Katie left and was wondering what to make of her, as she seems to have been somewhat low profile since she took over.
2. I know AM and MPO are now technically in separate companies, but I find it really absurd that one has to now buy Y+ to use the same amount of miles to UG to J. I thought the way it was done for BA (half of Y redemption) is much better. Thank you very much! |
Originally Posted by sjs:
(Post 19057591)
Thanks kamiao and correctioncx. I'm not meeting her regarding a specific CX issue or problem but more as a DM who has recently stopped flying CX in favour of another carrier.
Agreed Katie was indeed excellent! I'm getting fed up with CX's terrible food, decreasing diversity in cabin crew, far too common op-ups into J, the 15 year old regional J seats (and embarrassingly bad IFE and headphones) and the constant equipment changes which make it impossible to plan to fly CX with a nice J seat. I don't care about the Amex promotion very much though. I am pretty sure i will get a J -> F op-op over an Amex DM member.. |
Originally Posted by sjs:
(Post 19057591)
Thanks kamiao and correctioncx. I'm not meeting her regarding a specific CX issue or problem but more as a DM who has recently stopped flying CX in favour of another carrier.
Agreed Katie was indeed excellent! I was dealing with Linda Sim for a few issues - mixed feelings: on one hand she offered me something totally unexpected which I really appreciated; and on the other hand I found her insensitive (on another issue), ignorant and not helpful. I guess since you agreed to see her, it might mean you haven't given up on CX yet and would like to give them an opportunity to win you back. I guess their attitude to listen to your issues/concerns would be different too. |
Originally Posted by kamiao
(Post 19057788)
Hi sjs, then do you mind to share with us what have made you dump CX and switch your business to other airlines?
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Originally Posted by sjs:
(Post 19058243)
I feel very much in the same boat as Jane's Addiction, above. No individual incident or issue, but rather a slow but persistent decline in CX's offering as compared to its competitors.
CX's J food has been a joke. It's OK to raise that but I am 100% sure you are not the first one who complain about it... does it work? I doubt.
Originally Posted by Jane's Addiction
(Post 19057723)
far too common op-ups into J.
Originally Posted by Jane's Addiction
(Post 19057723)
I don't care about the Amex promotion very much though. I am pretty sure i will get a J -> F op-op over an Amex DM member.. |
If there is a dedicated thread for you Amex haters, please do go there and whine. Can you give us some clean space not to spread your Amex hatred? Really tired of reading these comments from the same group of people over and over again.
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Welcome to FT, sjs:
Originally Posted by AmexCent
(Post 19058929)
If there is a dedicated thread for you Amex haters, please do go there and whine. Can you give us some clean space not to spread your Amex hatred? Really tired of reading these comments from the same group of people over and over again.
AmexCent - my question to you is - since you are so pro-CX, why don't you speak on CX behalf to retain sjs: as customer instead? Attacking those people who speak out will not solve the foundation issue at all. |
Originally Posted by Jane's Addiction
(Post 19057723)
Please pass along from this this DM (180k club miles in 10 months, almost all in J) that I've put ~30k miles on SQ and TG regional J in the last 6 months, as opposed to CX, because:
I'm getting fed up with CX's terrible food, decreasing diversity in cabin crew, far too common op-ups into J, the 15 year old regional J seats (and embarrassingly bad IFE and headphones) and the constant equipment changes which make it impossible to plan to fly CX with a nice J seat. |
Originally Posted by garykung
(Post 19061508)
AmexCent - my question to you is - since you are so pro-CX, why don't you speak on CX behalf to retain sjs: as customer instead?
Attacking those people who speak out will not solve the foundation issue at all. I agree we shouldn't keep talking about Amex offer here - just OT. :D:D:D |
Originally Posted by AmexCent
(Post 19058929)
If there is a dedicated thread for you Amex haters, please do go there and whine. Can you give us some clean space not to spread your Amex hatred? Really tired of reading these comments from the same group of people over and over again.
This forum is for free discussions of ones opinions so don't impose, just simply leave if you can't stand it. It is as simple as that. |
Originally Posted by kamiao
(Post 19057788)
Hi sjs, then do you mind to share with us what have made you dump CX and switch your business to other airlines?
I was dealing with Linda Sim for a few issues - mixed feelings: on one hand she offered me something totally unexpected which I really appreciated; and on the other hand I found her insensitive (on another issue), ignorant and not helpful. I guess since you agreed to see her, it might mean you haven't given up on CX yet and would like to give them an opportunity to win you back. I guess their attitude to listen to your issues/concerns would be different too. I have to think very hard weather to fly direct SIN-TPE on SQ on A333 which has very comfortable Y and "advance" IFE compare to o SIN-HKG-TPE on CX. Not only the later will easily add at least 2-2.5 hours, but also SIN-HKG will have no AVOD and very lousy IFE. So at the end I do not see why I should fly CX |
Originally Posted by kamiao
(Post 19058514)
In that case express your concerns to her - however I am not sure she is the right person to talk to about services... I don't really think her influence to the product is any strong at all. She might offer you something that within her field such as some free MPC status or even maybe DM for you, your wife and children etc but I strongly doubt she could actually do anything but tell you "I'll pass your concerns to management", which equals to nothing.
CX's J food has been a joke. It's OK to raise that but I am 100% sure you are not the first one who complain about it... does it work? I doubt. Jane's Addiction doesn't like Op-Up. I see the point but I just don't believe complaining about Op-up MPC to J will stop this happen. This has something to do with CX's fundamental Operational strategy. If they don't stop overselling Y tickets this would never stop - 'cos when Y is oversold, Airport control has to Op-Up people and Op-Up some Y SLCs to J is certainly cheaper than transfer them to competitors. But will CX stop overselling Y? I think there have been plenty of talks believe this is actually their revenue strategy... ok let's not go there. Jane's Addiction, if you are a DM plus then you shouldn't worry about the Amex DM offer. If you are just a DM, I bet you will see the impact slowly and slowly. When someone finally takes the F seat that you supposed to be Op-Up to... what are you going to do? go to ask him that are you a Amex DM or not? or simply argue with him about how much he pays to CX a year and how much you do a year? I really have no evidence to against your belief at this stage - If you choose not to do anything to prevent this happen, I wish you good luck and always get what you deserve from the revenue you contribute to CX. There's no Op-Up that 'I am supposed to get,' so I don't really follow your scenario. I'm certainly not going to check each flight if there were op-ups to F, and then further check if anyone op-upped flies less than I do... who in the world would do that? My point is that I think CX's op-up algorithm has some sophistication to it, and I have faith that it is flexible enough to - generally - prioritize an 8-year DM who has done over 1+ million miles vs an Amex DM that has done <100k miles. |
MPO Manager
Thanks for kamiao's understanding and encouragement from those that so often ask people to leave or stop coming. Fine example of a free forum, all kinds of voice. I am just asking for a clean space now that we have all the votes. If anyone still likes to OT and discuss Amex issues on so many different threads, be my guest. There's nothing we can do or should do to stop that. Fire away, please. You never gonna stop. Period.
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Originally Posted by garykung
(Post 19061508)
Welcome to FT, sjs:
Originally Posted by AmexCent
(Post 19058929)
If there is a dedicated thread for you Amex haters, please do go there and whine. Can you give us some clean space not to spread your Amex hatred? Really tired of reading these comments from the same group of people over and over again.
AmexCent - my question to you is - since you are so pro-CX, why don't you speak on CX behalf to retain sjs: as customer instead? Attacking those people who speak out will not solve the foundation issue at all. Sjs, I agree with all the deteriorating aspects of CX. Most unbearable for me is to see them let the seat condition deteriorate so fast without doing much to improve it. Quite amazing. |
MPO Manager
Kamiao, our different perspectives not coming from the facts you mentioned. It's from views and attitudes toward big corporations. I don't care if they stop this or continue with it. I'd get what I can get now. If any of their term change upset me, I'll try to fight it AND work around it. Never expect them to do otherwise just because the changes upset me. But that's just me. Everyone has their own way of life. There's no right or wrong.
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Originally Posted by AmexCent
(Post 19062811)
Something wrong with your logic. I don't get any goodie even if sjs fly CX all the time. So, here you go.
My logic is simple - since OP said:
Originally Posted by sjs:
(Post 19058243)
...rather a slow but persistent decline in CX's offering as compared to its competitors.
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Originally Posted by Jane's Addiction
(Post 19062755)
My point is that I think CX's op-up algorithm has some sophistication to it, and I have faith that it is flexible enough to - generally - prioritize an 8-year DM who has done over 1+ million miles vs an Amex DM that has done <100k miles.
Originally Posted by AmexCent
(Post 19062851)
Kamiao, our different perspectives not coming from the facts you mentioned. It's from views and attitudes toward big corporations. I don't care if they stop this or continue with it. I'd get what I can get now. If any of their term change upset me, I'll try to fight it AND work around it. Never expect them to do otherwise just because the changes upset me. But that's just me. Everyone has their own way of life. There's no right or wrong.
Originally Posted by garykung
(Post 19063929)
What you can focus is thinking about the good sides of CX to reason OP.
OK, if I am Ms Sim and wants to retain OP I will compare CX regional J with CZ/MU/ZH/MF - CX's service (I'll try not to mention price) is well above its mainland competitors!! I probably will make a note and remind myself not to mention SQ/TG/MH or even MI during my conversation with OP. If OP mentions SQ/TG I will tell him those flights won't give you Asia Miles - that will kill the idea! Sorry I just try to be funny. |
Originally Posted by kamiao
(Post 19066239)
Not trying to be mean to CX, but garykung if you haven't got a chance to take any of their regional J products, you haven't really missed out anything. I personally take CX regional J product purely becuase I need miles to retain my status.
But AFAIK - a lot of airlines have been dramatically improve their service (like BR's Hello Kitty HKG-TPE, ANA's Inspiration of Japan, JAL, and even UA as well). |
Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
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Originally Posted by [email protected]
(Post 19067093)
Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
CX is not QF. |
Originally Posted by [email protected]
(Post 19067093)
Very interesting insight and advice given concerning this upcomming meeting (which seems to be more like an event). But wouldn't you think an airline such as CX would be monitoring these message boards on a regular basis???
In NA and Europe, airlines are proactive to use social media to maintain customer relations. To Asian airlines, they use that for promotion only. (Beside - Asian culture will not accept to hire a person to sit all day monitoring FT.) |
oh no.im sure if we go blast about the AMEX dump on FB all day long (if we have the time for it) I'm sure they'd do sth. it's just not on FT yet.
ANYWAY, I like to fly on J once every year or 2 with miles to somewhere. Reminds me why I go for every opportunity to earn miles - but on my last trip to korea/japan, I totally dropped my jaw when receiving the Y headsets. I mean, are the better headsets THAT expensive? Guess what, I just returned them unopened. Food wasn't as bad as expected. Seat was regional (but better than sliding back) and i dont find it THAT bad, if there's sufficient padding. also, the TV was just as big as Y, I'm convinced (dont forget I'm further away from TV in J) |
Originally Posted by kaka
(Post 19072359)
oh no.im sure if we go blast about the AMEX dump on FB all day long (if we have the time for it) I'm sure they'd do sth. it's just not on FT yet.
ANYWAY, I like to fly on J once every year or 2 with miles to somewhere. Reminds me why I go for every opportunity to earn miles - but on my last trip to korea/japan, I totally dropped my jaw when receiving the Y headsets. I mean, are the better headsets THAT expensive? Guess what, I just returned them unopened. Food wasn't as bad as expected. Seat was regional (but better than sliding back) and i dont find it THAT bad, if there's sufficient padding. also, the TV was just as big as Y, I'm convinced (dont forget I'm further away from TV in J) 1. I am sorry to hear that you didn't know CX Regional J offers Y headset - indeed as a quality noise cancelling headset is not that expensive, I got my own rather than waiting for CX to offer it for free. 2. I am sorry to learn that you didn't know CX Regional J offers Y TV size and that's not AVOD. 3. I am sure CX will be encouraging to learn that you didn't find their Regional J seat THAT bad - be perfectly honest, I didn't find anything wrong with their regional seat until I sited in a SQ or TG flight (as I have to travel to somewhere CX doesn't fly to sometimes). In fact I even found J seats in some of the KA A330 seats are way better as well. We say it's bad when we compare CX to its regional competitors - not to compare with its own Y seats. 4. CX regional J food quality is below what I had with SQ/MH/TG/JL. I accept your "wasn't as bad as expected" comment as they are indeed still eatable and probably still better than their Y catering. Bottom line for me, I won't find anything wrong with CX's regional J food/services if I am just op-up to J from Y - as I only paid for a Y seat. But I do find it's not worth the money when I pay for my J seat, especially when comparing to some other J seats I paid in the region. |
Originally Posted by kamiao
(Post 19072723)
A few points I would like to share here...
1. I am sorry to hear that you didn't know CX Regional J offers Y headset - indeed as a quality noise cancelling headset is not that expensive, I got my own rather than waiting for CX to offer it for free. 2. I am sorry to learn that you didn't know CX Regional J offers Y TV size and that's not AVOD. 3. I am sure CX will be encouraging to learn that you didn't find their Regional J seat THAT bad - be perfectly honest, I didn't find anything wrong with their regional seat until I sited in a SQ or TG flight (as I have to travel to somewhere CX doesn't fly to sometimes). In fact I even found J seats in some of the KA A330 seats are way better as well. We say it's bad when we compare CX to its regional competitors - not to compare with its own Y seats. 4. CX regional J food quality is below what I had with SQ/MH/TG/JL. I accept your "wasn't as bad as expected" comment as they are indeed still eatable and probably still better than their Y catering. Bottom line for me, I won't find anything wrong with CX's regional J food/services if I am just op-up to J from Y - as I only paid for a Y seat. But I do find it's not worth the money when I pay for my J seat, especially when comparing to some other J seats I paid in the region. |
Originally Posted by ernestnywang
(Post 19057607)
1. I think many of us do not like the AMEX promotion that gives free DMs to Centuriums and free GOs to Platinums. I'm not exactly sure what the current progress of the group action is, but you should certainly let her know about that!
Thank you very much! well checking sjs's profile it shows he is an Amex Cent :) based in New York with just 3 posts since 2003 ! and http://downloads.cathaypacific.com/c...pdf/CXW188.pdf see page 11 Linda Sim I mentioned some time back a friend met a senior CX manager at a party who stated his job was to get loyal customers to pay more for flying CX as a premium product (with worsening grub and broken IFE in J, straight from the heart) Loyalty needs to be bilateral and airmiles redeemable when you need to redeem them. |
Originally Posted by Marco Polo
(Post 19078433)
well checking sjs's profile it shows he is an Amex Cent :) based in New York with just 3 posts since 2003 !
and http://downloads.cathaypacific.com/c...pdf/CXW188.pdf see page 11 Linda Sim I mentioned some time back a friend met a senior CX manager at a party who stated his job was to get loyal customers to pay more for flying CX as a premium product (with worsening grub and broken IFE in J, straight from the heart) Loyalty needs to be bilateral and airmiles redeemable when you need to redeem them. |
Originally Posted by correctioncx
(Post 19075647)
Maybe SQ and JL but CX j class regional meals are definitely better than TG. I actually find the CX meals have improved recently for eg on the SIN flights they serve some local stuff such as laksa and chicken rice which is delicious.
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Originally Posted by kamiao
(Post 19078629)
Now I've realised that this is a completely subjective matter. I totally respect your taste and preference and tend not to argue about it.
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Originally Posted by CX201
(Post 19079219)
Flew to KL end July on CX J and meals were ok too. Nothing compared to SQ true but is a big improvement from last year.
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Let’s face it, as long as I can remember the food on CX J has never been great. I’ve had a couple of conversations with CX staff at MPO events about the quality (or lack thereof) of J class food (or slop in a casserole as it’s sometimes described). Varying responses have included “our research tells us people love our J class food”, “our ovens can only cope with casseroles so we can’t galley plate our J class food like other airlines” and “I agree totally however Management will not allow us to make any further investment in F&B”. I don’t fly CX for the food which is fortunate otherwise I would have defected long ago. And frankly, I can’t see it improving any time soon.
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Originally Posted by frankyguy
(Post 19085592)
Let’s face it, as long as I can remember the food on CX J has never been great. I’ve had a couple of conversations with CX staff at MPO events about the quality (or lack thereof) of J class food (or slop in a casserole as it’s sometimes described). Varying responses have included “our research tells us people love our J class food”, “our ovens can only cope with casseroles so we can’t galley plate our J class food like other airlines” and “I agree totally however Management will not allow us to make any further investment in F&B”. I don’t fly CX for the food which is fortunate otherwise I would have defected long ago. And frankly, I can’t see it improving any time soon.
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Originally Posted by kamiao
(Post 19072723)
A few points I would like to share here...
1. I am sorry to hear that you didn't know CX Regional J offers Y headset - indeed as a quality noise cancelling headset is not that expensive, I got my own rather than waiting for CX to offer it for free. 2. I am sorry to learn that you didn't know CX Regional J offers Y TV size and that's not AVOD. 3. I am sure CX will be encouraging to learn that you didn't find their Regional J seat THAT bad - be perfectly honest, I didn't find anything wrong with their regional seat until I sited in a SQ or TG flight (as I have to travel to somewhere CX doesn't fly to sometimes). In fact I even found J seats in some of the KA A330 seats are way better as well. We say it's bad when we compare CX to its regional competitors - not to compare with its own Y seats. 4. CX regional J food quality is below what I had with SQ/MH/TG/JL. I accept your "wasn't as bad as expected" comment as they are indeed still eatable and probably still better than their Y catering. Bottom line for me, I won't find anything wrong with CX's regional J food/services if I am just op-up to J from Y - as I only paid for a Y seat. But I do find it's not worth the money when I pay for my J seat, especially when comparing to some other J seats I paid in the region. Then again, the meal does live up to the name of Succulent Prawns in Sweet and Sour Sauce - and pipping hot off the oven. Given its a plane with restricted kitchen, I believe its ok not the provide THE meal (duh I can spend more than the ticket's worth in a restaurant, if that's what i want - just dont give me junk), but make use of the galley and make the menu suitable (just like steam fish or roast rack of lamb isnt gonna cut well). If cassarole dishes would causes less noise than plating for a red eye - please do with that! BTW, as far as i can remember, J meals in JL arent that impressive either - except those Curry rice which even kids can make at home(prepacked, heatup, voila!). and the porridge for breakfast. EWWWWWWW...... |
Yes. I was just sarcastic towards CX regional J services :-)
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