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-   -   CX On Line Check In Not Working (https://www.flyertalk.com/forum/cathay-pacific-cathay/1366548-cx-line-check-not-working.html)

zznoname Jul 14, 2012 8:18 pm
CX On Line Check In Not Working
 
We're in BKK and are having sporadic success with CX Online Check In.

We have three flights bunched together and received e-mails for Online Check In for each flight.

CX713
CX714
CX767

On passengers was able to check in for CX714 and now, after linking from CX check in email to the website CX is unable to find the other flights.

We got the emails and Manage My Booking confirmed the flights, so I'm guessing no problems, but it sure is nice to check in early.

Do anyone have experience with this?

Thanks.

JALPak Jul 14, 2012 9:11 pm
I got similar problem when the check-in system has a mismatch with the reservation system. They had an equipment change few days before departure and forgot to update their check-in system. F wasn't originally provided before the change and therefore they kept saying my F ticket was invalid when I tried to check in. Not sure if that's your case though...

Make sure you go to the airport extra early. It took them forever to check me in as they couldn't locate my record at check-in counter either.

zznoname Jul 14, 2012 9:19 pm
OK. Good to know. Thanks.

We're on a Explorer RTW ticket. Would if be worth it making a call to AAEXP Desk? CX is closed for the weekend in BKK, but maybe AAEXP can call CX "back office".

Of course we could call and find out, but just wanted to know your take on it.

JALPak Jul 14, 2012 9:26 pm
Originally Posted by zznoname (Post 18931416)
OK. Good to know. Thanks.

We're on a Explorer RTW ticket. Would if be worth it making a call to AAEXP Desk? CX is closed for the weekend in BKK, but maybe AAEXP can call CX "back office".

Of course we could call and find out, but just wanted to know your take on it.
I called CX too when I couldn't check in. The reservation agent assured me that everything is fine and they had no idea why I couldn't check-in. Doesn't hurt to call to get some reassurance. But make sure to have your e-ticket ready. They had to use my e-ticket number to locate my record eventually.

ernestnywang Jul 15, 2012 6:13 am
Originally Posted by zznoname (Post 18931207)
We're in BKK and are having sporadic success with CX Online Check In.

We have three flights bunched together and received e-mails for Online Check In for each flight.

CX713
CX714
CX767

On passengers was able to check in for CX714 and now, after linking from CX check in email to the website CX is unable to find the other flights.

We got the emails and Manage My Booking confirmed the flights, so I'm guessing no problems, but it sure is nice to check in early.

Do anyone have experience with this?

Thanks.
Can you type in the PAX detail and try to do it directly on the OLCI page? If not, try calling e-service centre at +80027472200.

zznoname Jul 15, 2012 7:54 pm
Oh Yes it was very important to have the ticket numbers ready at CX Check In.
No problems, but took a good while.

I asked the luggage be checked through to SGN, but because of the long 9 hour LO in SIN the agent suggested we only check to SIN.

Still, strange that we were able to OLCI for one person's 1 of 3 legs.

I mean, if the "number" is lost in limbo, then the whole thing is lost?


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