email to CEO
 

Does anyone know the email address for John Slosar please.
I asked Marco Polo and they sent a totally irrelevant 'fob off' reply which was so unhelpful - bearing in mind I asked for Mr Slosars' email address - I will put it here for you to enjoy:

"Thank you for contacting The Marco Polo Club Service Centre.

We always appreciate members' feedback as it helps us in building a
better programme for our members. If you have any comments or enquiries
regarding our loyalty programme, please let us know by return email. We
will then forward your comments to the relevant department for their
immediate attention. "

Maybe it is the question that is a bit irrelevant.

You can try [email protected] :p Just a wild guess

I hope you reckon CEO and CRO serve different purposes and we dun see the need for you to send an email to him if the matter is just something about the MPC issue....

it really depends. e.g. Apple CEO (both Steve Jobs and Tim Cook) replies to customers' emails when appropriate. If it's something MPC should fix and doesn't even after numerous complaints, emailing the CEO could be appropriate. But all these depends on the corporate culture and obviously the CEO too :p

I think you have to send to it to somebody else who will then forward it to Mr.Slosar and then hopefully you will get a reply

I know you are some big shot - UA GS.

Let's just say this - CX works differently than UA.

Why don't you say what's going on first and see if there is anyone that can help you?

I remember sending off a message to Tony Tyler a while ago at tonytyler-at-cathaypacific.com (no undescore _ unlike the usual firstname_lastname-at-cathaypacific.com format) and he actually did reply. Similarly, when I wrote to Jeff Smisek of CO a few months back, he also replied (albeit a short/brief message).

Of course, whether or not he replies depends on the importance/urgency of the message. While we're talking about airline CEOs replying, this is pretty interesting - http://consumerist.com/2008/02/execu...y-pacific.html

UA GS does not make you a big shot - just a good customer.
I also have CX DM but I don't see what airline status has to do with the post.

I'm sure there are other things to be done before trying to go straight to the CEO... after all, they can't deal with every customer complaint from every top flier, let alone a GS (not even CX or OW)...

Don't see what the MPC team did wrong here.

I sent an email to Tony Tyler 2 years ago and he answered and ... acted on my complain.
I was not surprised, CEO are supposed to answer to their customers.

Actually, there are. Based on your status, FTers can estimate what kind of service you should deserve.

Beside, you still did not say what is the issue. So don't you FTers to help before you jump to the CEO?

CEOs (or someone of that stature on major corporations) usually have multiple administration assistants that filters their emails, but of course the private emails are only check by the CEOs themselves. I suspect in many cases the CEO let the assistants know that if there are valid customer complains, forward it to them so they can handle it personally.

Nothing wrong with sending emails to CEOs, they are not kings that we are unworthy to send emails to. However, also keep in mind they might just brush you off and ignore you (or the assistant deems your email not worthy of his attention and filters off to other departments or simply hit the delete key.)

Really depend what the mail is about. In my case he took action seriously.
Which is normal anyway, if a CEO does not want to correct what's wrong in his company, who will?

Anyone know if this is for real?

I really need his help...

Tony Tyler's email was indeed [email protected]

http://webcache.googleusercontent.co...ic.com&ct=clnk

A N Tyler
Director Corporate Development
Tel : (852) 2747-5151
Fax: (852)2141-5151
Email: [email protected]

But he is no longer with CX...but IATA.

John Slosar is the new one now.

This whacko site (ceoemail.com) thinks its [email protected] too:

http://ceoemail.com/sm.php?em=john_s...haypacific.com

Hence "was"

[email protected] also appears here http://www.skymem.com/document.aspx?...3338460663d1f5 . Sorry his email's been harder to crack than Tyler's.

I emailed him on January 9, 2012.

No response yet. (And the funny thing is - no reject.)

Some email servers don't reject wrong emails...just quietly drop them.

What did you write him about?

Some unfinished business - like my baggage claim issue.

It has been almost 2 months.

So, Gary....did John Slosar ever replied to you and your 'unfinished business'?

I don't realize that is the first year anniversary since I sent that email :D

As a perspective of a customer, I really hope that email address is not a working email.

Otherwise - He will be the worst CEO (worse than Goh Choon Phong) that I have ever deal with.

So to your answer - No...;)

BTW - CX HK's letter to CX (regarding the AMEX mess) has not been replied yet.

Multiple e-mails sent to various people, no personalized response; the only option left is actually meeting them in person. I've met with the head of CX in Vietnam and specifically mentioned this issue, but again, not the right person nor high up enough to have enough sway.

Have to say I was disappointed when I stopped receiving even the canned responses...

LOL.. that's a sales manager must likely in VT so it means nothing. You dont even mention what the "issue" was so i expect minor so no great surprise it's not elevated to top levels in the company. Gonna have to get over it or choose another carrier. Kinda that simple at this point.

This is the issue: http://www.flyertalk.com/forum/catha...ation-mpc.html

So you're expecting the CEO to care about this when you're on economy fares concerned about your "status"? Gonna have to get real with yourself on that one. It's no wonder not high on the list get back to.

Worth a shot isn't it, considering FT is the home of the milage/money savvy travelers, and the fact that FT members have reached out to CEO's with success before with issues of similar significance.

I feel your pain from AA (DEQM, Matching with UA/DL, etc.).

AA does not listen to its elite does not mean other airlines won't.

Beside - this is not only CX HK's idea, but also a lot of us here as well.

FWIW - AC, BA, UA and SQ's executives responded to its customers. So are you jealous ;)

Plus, there have been some DM+'s who sent me their info for support as well, and this means they spend a significant amount of money on CX... not to mention the DM's with ~250k travel per year.

While not Exactly John Slosar, I can confirm that dane.[...]@cathaypacific.com is a Dead link,
& Anna_T[...]@cathaypacific.com (flight operations manager) & priya_m[...]@cathaypacific.com (Customer Relations Manager to whom Anna forwarded my complaint to) are Live links (Anna replied same day) as of time of posting. Hopefully this helps somewhat.

I'd rather have the email of John Swire family members... Anyone in CX board simply won't care what you say...