Cathay poor customer services
 

I booked a flight in eccom on cathay LHR-HKG-DPS and the day after i decided i wanted to upgrade the flight so i called up to see if i can change ticket to Biz or First class i was Told i cant up sell the ticket it was around 800gbp

So i re booked my ticket myself in First class and when i phoned up to change the seat i was told by the phone agent that i could have upsold the eccom ticket to Biz or First which was really annoying as i lost 800£ due to the first agent i spoke too!

And then i emailed the customer service dept to complain and its been over 6 weeks now and i have had no reply i even posted to the facebook page of cathay and someone said they will deal with the problem for me but all i got was an email saying that cathay have responded to my email! which they never did!

Very annoyied at the lack of customer service , as the on board service was very good! and when i phone up i get told i can only contact the CS dept via the online form which i have done around 7 times now and no reply as yet

Anyone have contact phone number or someone i should speak too as this has gone on too long now!

Many thanks

Could you try that again, paying a bit more attention to the English - I find it impossible to understand as written.

Let me see if I get the OP story right.

1. Bought an economy ticket LHR-HKG-DPS.
2. Paid 800 British pounds sterling
3. A day later wanted to upgrade to J or F.
4. Was told he/she couldn't up-sell.
5. Bought a new ticket for travel in first class.
6. Was told by agent he/she could have up-sell.
7. Lost the initial 800 payment.
8. Email customer service to complain.
9. Posted on CX fb page.
10. Need info on who to contact @CX to complain.

OP, what kind of ticket you had that you lost the 800? :confused:

Perhaps a non-refundable ticket?

A friend's wife used to work for CX customer service. They have a list of set replies that they mix and match to suit the complaint situation and are no doubt combining yours now. Takes about 6 weeks - 2 months.

I know it's too late for OP now, but since F TKTs are usually refundable, I wonder if OP could have refunded the F TKT first, and then up-sold the original Y TKT to J or F after knowing that it is indeed up-sellable.

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