Refunds - do they ever come through?
 

Hi,

Booked 2 business return tickets in October 2010, fully flexible and refundable.

Cancelled in early December.

1 x refund appeared on the credit card early January. Since then, I have been chasing endlessly for the other refund.

Countless call centre calls and emails to refunds department, no 2nd refund.

Is this normal?

I've only gotten refunds on single tickets, but CX has been prompt. I think I'm usually told 4-6 weeks, but they usually come in ~2 weeks.

Though interestingly, I'm dealing with the same issue on AA now on 2 tickets. One came through, and I'm chasing for the other.

Mine's a bit different, where I forgot to bring the original credit card upon check-in, so they cancelled that transaction, and billed it to a card that I was carrying. The credit for the original transaction came through the very next day.

See PM for the emails of Tony Tyler & the Head of Customer Relations at CX - Tony occasionally replies personally.

where is my money??
 

i've cancelled a refundable "I" ticket (ex-TPE) at the end of November 2011, and still waiting for the money to come back to my credit card. i'm on the 8th weeks.

the ticket was purchased via CX's website.

wrote to eService twice (online form), no reply.

rang eService (after a good 35 mins wait) last week and was told she would email or phone me back since the computer was down, she could not check the status of the refund. no she did not.

rang again (another good 35 mins wait), the guy (immediately) respond the payment has ben processed.

rang TPE office, she said it's been processed and usually would only take 3 weeks, and start to give me a lesson on how i maight have missed the "monthly refund" cut off date...ect (maybe for Taiwan Amex?)

rang Amex (here in New Zealand), the guy on the phone said he can not see any refund since Nov last year, if any would show up immediately and can be viewed online too. he offered me to suspend the CX purchase if i like. i told him i'll give CX a couple more days.

where is my money??:confused: can anyone help? thanks

I did a refund on 19 Nov 09 through TA and the refund came through on 8 Jan 10.