So easy to redeem a reward ticket.
 

My friend is a FFP member of Delta and it is very hard for him to get a roundtrip ticket from the US to Asia. When I called Asiamiles to redeem a reward ticket. The agent was nice and find the seats for me immediately. Thus, I book a free business class reward ticket from SFO to TPE (Transfer via HKG). The waiting time on the phone for the available Asiamiles agent is less than 1 min.

I am so excited about my coming trip to Taipei via J class. I chose the seats at upper deck. Last time I was in the middle seat on the lower deck and it was ok. The passenger next to me turned on his light all the time and I could not sleep well. Hope my seat will far away from others.. ;) Any better suggestion for the seat selection on 747A??

You happened to get lucky. Wait time for Asia Miles is usually signifigantly longer than DL

through MPC has been quite decent lately tho.... (since perhaps october/november?)

Never had trouble getting reward ticket through MPC. Even as SL...

Just tried it
2747 5500
Start call time: 11:59PM
MPO number used: My own (GR)
Operator pick up: 12:30AM

whoops, that's no good...

Write to Asia Miles (via the online feedback form) or The Marco Polo Club and tell them about this. If enough people complain, maybe they'll add more staff to the service centre. Even at midnight, there's still such a long wait... :rolleyes:

A 30-40 minute wait is pretty standard for us green members ..... and it's already an improvement from 1-2 hour waits even when calling at 2am.

But I do agree it's been quicker recently.

Try languages other than Cantonese / English. If you choose Mandarin there is no wait.

True! I got through straight away (GR, just now)!

This is an improvement. I used to have to wait even for Mando. Not so now!

But it doesn't counter the fact that I haven't been able to call through to MPO and make the language selection from the original time of this post til til now (4:57PM)!

Update (7:41PM): on my way to dinner, decided to try Mandarin MPO one more time (this post made me remember a request from parents to check for upgrades for Easter)
Finally got through (I really believe there are TAs calling for customers, and they've gone off work)
Got through to a Mandarin speaking agent within a minute.
Completed my query (nothing going to Sydney before Easter, nothing coming back from Sydney after it ==> time to check VFC)

The agent had a northern Mando accent ("hao lei"), though just to make sure, I asked could she speak Cantonese and she said no. She was nice enough to complement she can understand my Mando okay (how nice of her. After leaving Big4 H-share audit, my Mando has gone nowhere but south).

Last time I managed to get through to a Mandarin speaker on Marco Polo, I specifically asked her where she is based and she said Beijing.

I thought that MPO's number is 2747-5500...

Typo...corrected.