- - Warning for upgrades with infant
(https://www.flyertalk.com/forum/cathay-pacific-cathay/1093169-warning-upgrades-infant.html)
ernestnywang
Jun 10, 2010 2:02 am
Originally Posted by threemillionmilesflown
(Post 14108315)
Were you dealing with CX in Taiwan ? that office is useless, talk about the left hand not knowing what the right hand is doing. I have had the misfortune to deal with them twice and they wont even give a name of who you are talking to or anyone else that works there. I ended up going to CX in HKG directly and was rewarded with a senior manager taking up my case and I understand he came down on them like a ton of bricks. Last flight a few weeks ago he was waiting to meet me off a flight at 6 30 am to say hello. He mentioned they do has some issues with the staff in Taiwan, how very diplomatic he was.
Most staffs in TPECX are wonderful in my experience. The first thing they said when picking up calls is thank you for calling them and the agent's name.
TerryK
Jun 10, 2010 5:50 am
Originally Posted by futaris
(Post 14108625)
....There are some programs, e.g. QANTAS FF that charge nothing for an infant redemption in Business or First. This is specifically mentioned in the T&Cs [14.3.4]. So you could have theoretically bought the same seat & infant fare using QFF points......
But you cannot upgrade CX flights using QF points.:(
Cathay Boy
Jun 10, 2010 8:43 am
Originally Posted by ernestnywang
(Post 14108790)
Most staffs in TPECX are wonderful in my experience. The first thing they said when picking up calls is thank you for calling them and the agent's name.
The few times I dealt with CX Taiwan office is fine, really surprise to hear otherwise.
