Atlantis - Surcharge Question

Old Jun 24, 19, 11:03 am
  #1  
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Join Date: Mar 2003
Posts: 1,067
Question Atlantis - Surcharge Question

I took advantage of the status match strategy to Total Rewards Damond status and booked 4 'free' nights at the Royal Atlantis. There is a lot of discussion about surcharges that still need to be paid. I have tried to get to the bottom of it and went straight to the T&Cs located here: https://www.atlantisbahamas.com/terms

The Terms and Conditions for the Total Rewards Diamond offer are here: https://www.caesars.com/total-reward...aradise-island

I had no issues making a reservation by calling the listed 800 number and supplying my Total Rewards number. My TR account reflects the my diamond status and shows 0 tier credits.

I have been trying to calculate the expected room surcharges. I copied the relevant Atlantis T&C section below. I will be in a room with my wife and two children 11 and 8 at the time.

Based on the T&C my surcharges should be as follows:

1. 4 nights @ $55.94 resort fee including VAT = $223.76
2. 4 nights @ 4 people $10 gratuity = $160
3. No charge for the room and any associates room taxes per the Total Rewards T&C for the lowest Diamond tier offer.

My expectation is a total charge of 383.76. Conceivably there could be a 12% VAT taxed on top of the gratuity. I have seen older versions of the T&Cs where gratuity charges were only applied to people 12 and older. So I might only get charged $80 + VAT. The old T&Cs were still talking about a bellman charge and a pool life guard charge. This seems to have been rolled into the $10 daily gratuity charge.

Anyway, has anyone recently stayed and can provide a data point what is actually being charged?


TAXES, SURCHARGES & RESORT FEE:
Effective July 1, 2018, The Bahamas’ current Value-Added Tax (VAT) rate of 7.5% will increase to 12%, subject to certain limited exceptions as prescribed by the Bahamian Government.
Guests of Atlantis, The Cove Atlantis, The Reef Atlantis and Harborside Resort are subject to a 23.20% charge on room rate that includes VAT and other taxes and surcharges, the Paradise Island Tourism and Development Association levy, the Nassau Paradise Island Promotion Board levy and compensation for servicing your reservation.

In addition, guests of Atlantis, The Cove Atlantis and The Reef Atlantis (but not Harborside Resort) will be required to pay a resort fee of $49.95 plus a $5.99 VAT charge per room per night, totaling $55.94 per room per night. The resort fee will include the following services:
Wi-Fi in guest rooms and lobby areas for up four (4) devices
Access to Aquaventure, a one-of-a-kind 141 acre waterscape
Access to the Fitness Center: Up to 2 persons per day per room
Fitness center access entitles guests to complimentary use of the cardio studio, universal and free weights only. Tennis, fitness classes and personal training sessions are not included.
Two (2) 12 oz. bottles of water daily per room.
Unlimited local phone calls
Access to the Atlantis Movie Theater
Resort Shuttle Service
In-Room Coffee and Tea
Casino Lessons

Harborside Resort guests will be required to pay a utility service fee of up to $15.95, plus $1.91 VAT charge, per person per day depending on unit type.
All Guests will be required to pay a mandatory gratuity of (i) up to $10.00 per person per day depending on unit type for Atlantis guests, (ii) up to $9.50 per person per day depending on unit type for Harborside Resort guests, and (iii) up to $50.00 per person per day depending on unit type for The Cove Atlantis or The Reef Atlantis guests.

Please be advised that all mandatory gratuities, taxes, levies, surcharges, resort fees and service fees are subject to change without notice. These charges are represented in the tax column on your e-confirmation. Atlantis room rates are based on double occupancy. Additional guests are subject to a charge of up to $75 per night, plus VAT and other taxes, for each additional person 12 years old and older.
In addition, for all Guests for travel beginning July 1, 2018 a 12% VAT charge will be applied to all goods and services consumed in the Bahamas. In accordance with the Press Release from the Bahamian Government, the Government will permit and honor VAT charges at 7.5% for confirmed bookings for any existing material bookings or bookings between now and July 31st 2018 for any rooms, services, facilities and package deal arrangements for any point within the future (i.e. past June 30th 2019). Accordingly, any bookings made prior to August 1, 2018 will be taxed at the rate of 7.5% even if the stay is completed after August 1, 2018. NOTE: After July 1, 2018, the increased VAT rate of 12% will apply to the purchase of any goods or services at the Resort and throughout The Bahamas. This includes any purchases or additions to your reservation that were not included in your reservation made prior to August 1, 2018.

All taxes, fees and levies are subject to change without notice.
michaelr is offline  
Old Jun 24, 19, 2:27 pm
  #2  
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Join Date: Mar 2003
Posts: 1,067
I just received our confirmation email. This answers it. I am posting it here, maybe it helps some others who are doing this deal.
THE ROYAL: WaterviewCheck-In: 01/XX/2020
Check-Out: 01/XX/2020
4 Nights, 5 Days
Check-In Time: 4:00 PM
Check-Out Time: 11:00 AM
Check In Location: Front Desk
1. Room: 2. Adult(s)
Adult: MICHAEL R

2. Child(ren)

Taxes (including value added tax (VAT)), Levies and Surcharges:
Complimentary room night(s) will not be charged room taxes. Casino rate room night(s) will be charged a tax up to 24% of the daily room rate.Resort Fee:
$49.95 plus a $5.99 VAT charge per room per night. The resort fee will include the following services per room: Utility Fee ($17.15 per person per day)Wi-Fi in guest rooms and lobby areas for up four (4) devicesAccess to the Fitness Center daily for up to 2 persons Two (2) 12 oz. bottles of water dailyUnlimited local phone callsAccess to the Atlantis Movie theater Resort Shuttle Service

In-Room Coffee and Tea

Casino Gaming LessonsMandatory Gratuity:
$5 per person per dayThe Beach, The Coral & The Royal.
$6 per person per day The Cove.
$12-$18 per person per day in suites in all towers.
The Reef Atlantis rates vary by room type.
Food & Beverage:
15% gratuity is automatically added to all checks

A 12% VAT charge will be applied to all goods and services consumed in the Bahamas, excluding certain casino complimentaries provided by the Atlantis other than limousines, Mandara Spa and third party retail (Non-Atlantis Owned).Room Reservations



Date
Room Rate Status
Room Rate



01/XX/2020
Complimentary Room
$0
01/XX/2020
Complimentary Room
$0
01/XX/2020
Complimentary Room
$0
01/XX/2020
Complimentary Room
$0


The Beach, The Coral, The Royal and The Reef additional guests 12 years of age and over will result in a $50 per person per night charge with a maximum room capacity of 4 adults and 1 child under the age of 4.

The Cove additional guests 12-17 years of age will result in a $50 per person per night charge with a maximum capacity of 4 people. Additional guests 18 years of age and over will result in a $75 per person per night charge with a maximum room capacity of 3 adults.

All room preferences and special requests are not guaranteed. Additional room reservations will be confirmed on separate e-mails.
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