travelcards

That's correct

msp3

Travel credit question: I booked a flight in the portal, the original charge settled, and after a few days a negative credit is pending. Can I also apply the CapitalOne "miles" against the purchase (e.g. Double dip on travel credit and cashback points)? Or will this cause a clawback of the travel credit which I'm trying to use up first?

travelcards

A rep I spoke to said that should be doable

mo2rose

To add to the hassle, immediately after booking, I realized I made an error and wanted to cancel. (Free within 24hrs) There was a cancel button so I thought it'll be easy. But all the cancel button did is tell me I needed to cancel the airline. So I went ahead and canceled the booking through the email confirmation I received from Frontier.

Simple, right!

Nope. Problem is I was never refunded!

I contacted Capital One Travel and they looked into it and saw it was canceled and were able to credit me but what was shocking is that they told me that even though the airline canceled and refunded my flight, IT IS NOT COMMUNICATED WITH CAPITAL ONE and if I haven't realized and contacted them I would never have been refunded.

How crazy is that!

SpaethCo

Hopper help states that for low cost carriers like Frontier they are using the “merchant model” (ie, injecting a third party payment processor between you and the airline): https://help.hopper.com/en_us/low-co...unds-BkrNUYOtw

I haven’t tried booking a flight yet - if you book Delta or United does the charge still come from Hopper/CapOneTravel or from the airline directly? (“agency model”)

ithinkurdumb

Booked my AS flight and it showed up as “Capital One Travel”.

MaxVO

I went through an almost identical situation a month ago, only mine was with AmEx Travel and AA as the airline. Received a prompt cancellation email from AA, but somehow got bad vibes in the process. So I followed up with a call to the AmEx Plat card where the charge and refund were supposed to go, explained that the tix were canceled for refund within 3 hrs of booking, and asked to place a note on my account with a time stamp. Ten days later there was still no refund, and I filed a dispute. It was painless though -- I just referred the agent to my account note, and there were no further questions asked.

concordian

I had to travel to Asia and made a reservation using Capital One Travel site. I did not like the routing and canceled within 20 hours or so. I got my money refunded in 5 days to my credit card and made a new reservation.

I got 300$ back from Cap One and also used my Cap one miles to erase the purchase. It all worked well with no issues.

Bonus: I was even able to select Seats for free on Emirates where you need to pay(even on Emirates site)

nsx

I got a rental car price within a few percent of costcotravel, which was good enough for me.

eng3

Not really sure where to post this

Just reporting a bug in the Travel Portal.
Forgetting about my own rule to never use the portal outside the US, I tried booking an easyjet flight. Apparently, there is a bug where initially it shows correctly (ie. no bags, no seat selection), but if you click around to the other flight results and back a few times, it will get confused and suddenly change and show incorrect info. In this case, it showed it does have seats and bags. Thinking I had a good deal, I booked it. Unfortunately, after getting the confirmation, I found out, I do not get them and outside the US, many carriers don't have 24hr cancellation for free. Luckily, I was able to call in and get a refund.

So never book it unless you have 24hr cancellation for free AT LEAST. Redo the search a few times to make sure its not magically changing. Even then, only use it for flexible flights where you can afford having to call in.

levilevi

So - as part of a larger trip , we have a one night stay in Denver after landing, so decided to use the Capital One portal to use the $300 on that hotel, save the points, etc etc.
Booked May 3. Stay is July 1.
I called the hotel today just to check on something and ask a question - and I asked to look at my reservation while I was on the phone just in case (haven't used an OTA in probably at least a decade), and... lo and behold.. nothing... not by my name, CC number, any of the confirmation numbers from Capital One Travel. I even forwarded the reservation to the person I was talking to (front desk manager). She couldn't find anything.

I just got off the phone with Capital One Travel - the person said immediately "rest assured, you have a reservation, we just dont sent that information to the hotel until 15 days prior, and its a common practice for travel agencies."

I'm, of course, going to call this Friday (14 days prior) back to the hotel to verify because I'm concerned now, but ... can anyone lend any credence to this 15 day thing with OTAs? The front desk manager at the hotel surely would know this and say something like "oh, it could be that you're outside of 15 days" especially when she saw I booked through an OTA. Cap1 is powered by Hopper if i'm not mistaken... so ... any others experience this and can calm me down?

I'm just trying to avoid showing up late in the day with young kids and having an issue.

TerryK

I don't know about Capital One Travel specifically but some agencies only send booking details about one week prior to stay. This 15-day explanation is plausible.

Agency has a number of rooms blocked. There could be a good number of new bookings/changes/cancellations between now and July 1. Hence, some agencies only send booking information to properties one week or even a few days prior to check in.

The Front Desk Manager handles activities at the front desk where guests all have current reservations. The Reservation Manager should have known about this 15-7-3 day prior booking detail transfer as he/she handles future bookings.

SpaethCo

A number of the booking details will ultimately not be your information. CapOne hotel bookings are done via a virtual credit card number that is generated just to pay for that room.

The billing address will also be something like "1111 Expedia Group Way W" depending on where Hopper sourced the room inventory from.

levilevi

Thank you Terry & Spaeth - reasonable, just wanted to get some experienced weigh ins here, so thank you - I have read some Cap1 Portal horror stories out there, so hoping that this is all biz as usual.. trust, but I will verify

tatterdema

IMHO, You have a valid reason to be concerned. Although they always say that about 15 days, yadda yadda, I personally have never seen that. I have worked in hotels for over 20+ years and never seen it. Same with travel I have personally booked through OTA's, probably a dozen a year. Have never seen this. The hotel has ALWAYS had my reservation shortly after booking it, except in cases where there is an issue. In this day and age of computers, there is no reason to hold back bookings. That is just my own personal experience, others may differ. Come back and let us know if they found it.