travelcards

Have you tried contacting Capital One Travel? I've found them to be pretty helpful so far (much more so than Cap1's normal customer service line).

robbierob03

I just booked a hotel room through the portal for a Marriott property but I wasn't able to add my membership credentials to my profile or booking anywhere. It doesn't matter at all for this particular night, but is that normal behavior? In order to use the portal for the 10x points and use the credit I have to give up my status perks?

travelcards

Yes, I believe that is generally the case. I did ask them about car rental status when booking through the portal (e.g. for Hertz), and they said I could call Hertz after the booking and have them add my loyalty info by hand to the reservation, and a Hertz CS rep I spoke to separately seemed to agree that was possible. You may want to call Marriott and ask them if something similar is possible for hotel bookings, but I would not be surprised if it is not.

eng3

Yes.

So in addition, I noticed the status was pending. So I called

"Why is it pending?"
They said it is ticketed but will call BA to check. After calling, they said there is nothing wrong with the ticket.

"It says it is managed by BA and asks for an IATA code on the BA site, can I have the code?"
They say it is booked via "TravelFusion" and they can't give me the IATA code because it is only for travel agents plus there is another security question after that.
They said I need to call them for all changes cancellations or check on upgrade offers and then they will then call BA. This call took over an hour.

I told them it isnt practical for me to wait on the phone an hour everytime so I just cancelled the reservation.

I again suggested they improve their portal.

At least I am slowly learning which airlines are workable via the portal and which to avoid.


Based on the WIKI, some hotels trigger it. That's why I ask
​​​​​​​

lanb

I believe this is because of BA (maybe other european airlines too ??). They won't modify/work on reservations made by agents.

eng3

Yes and no. It is up to the TA to decide whether or not they wish to apply restrictions. For example, my work trips are all booked via TA butchangeable by the airline. However the restrictions seem to be implemented differently depending on airline. I tried other airlines where I could make changes and view upgrades. Most seem to restrict cancellations and changes to some degree. BA is the first that wouldn't let me see upgrade offers or even email me my itinerary. Then you mix that with the crappy CW portal that also often doesn't show cancellations or changes because it thinks it's owned by the airline.
Lesson learned

Jprod

After a failed attempt in November I finally got approved yesterday. I started to play around with the travel portal and was I bit underwhelmed
For example , I looked up rental cars in Phoenix in march. When I searched for suv on hertz through the portal there was no availability
However in the hertz app there was availability of all classes of SUV. I found it odd given the relationship with this card and hertz.
For now I think the portal is best used for domestic flights and independent hotels.
I don’t want to lose any elite status with hotels or cars via the portal.

UA Fan

That's an improvement actually. When the card first came out, Hertz wasn't even available in their car rental results.

eng3

Yes, definitely beware with intl flights.
Domestic flights are even fairly limited as the portal (and via phone) lack the ability to do multi-city

dahuilaoshu

I am playing with the Capital One Travel portal to price some flights (both domestic and international). Even though the search field allows one to enter the number of travelers, it seems to only search for a single ticket. When I tried to make a mock reservation by selecting a flight and go through the booking steps, it doesn't seem to allow me to add additional travelers. The total dollar amount is also only reflecting one traveler. Does anyone see the same thing?

Not impressed by the portal :-(

dinoscool3

I was able to book a ticket for four people just fine.

UsernameChuck

I was looking at a RyanAir booking - the portal would let me book, but won't let me add bags. That sucks: RyanAir baggage fees are much worse after the initial booking. There's no one to call, right? Just sigh, i suppose...

UA Fan

I'm surprised they allow Ryan Air bookings.

UsernameChuck

Name checks out

IamHungry

Will I be able to get free checked bag if I book through their portal? Since I also have AA Barclay Aviator card.