Last edit by: philemer
Make sure you have an account set up with the provider (car rental/hotel/airline) that you are booking travel with before you book with CapOne.
Booking travel through C1 portal by Hopper
#31
Join Date: Aug 2016
Programs: Hyatt Diamond, Hilton Diamond, SPG Gold, IHG Plat, Star Alliance Gold, OneWorld Sapphire
Posts: 12
Data point:
I requested a price match for a hotel I booked through the capital one travel portal (within the 24 hrs window) and the request got approved in 2 hours.
“We've processed your request to match a lower price on your booking. You’re getting a refund of ($xx) to your original payment method. This should be posted to your account within 7-10 business days and you will see it on your statement within 1-2 billing cycles.
Thanks for being a Capital One customer!”
I requested a price match for a hotel I booked through the capital one travel portal (within the 24 hrs window) and the request got approved in 2 hours.
“We've processed your request to match a lower price on your booking. You’re getting a refund of ($xx) to your original payment method. This should be posted to your account within 7-10 business days and you will see it on your statement within 1-2 billing cycles.
Thanks for being a Capital One customer!”
#32
Join Date: Nov 2021
Programs: DL, WN, B6, Marriot, IHG
Posts: 105
Did the same thing with a car rental last week. C1 Travel quotes $1000 for 4 days but it was $270 on Avis' website. Interestingly, they let me match to the Avis pre-paid rate instead of pay at the counter. They refunded me over $700 within a day. The points I earned from $1000 x10 were clawed back to $270 x 10.
#33
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
As far as I can determine, everything has to go over the phone. I am having issues with a hotel booking. I have documented emails from the hotel, but no way to get them to C1 travel as proof of what I am trying to tell them over the phone. They simply say they do not use email, period.
They are very nice over the phone, but not very helpful, at least in my case. Glad to see that some people are having decent luck with them.
They are very nice over the phone, but not very helpful, at least in my case. Glad to see that some people are having decent luck with them.
#34
Join Date: Mar 2013
Programs: UA 1MM; Marriott LT Titanium
Posts: 678
Booking travel through C1 portal by Hopper
Can't seem to find the answer to this question:
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
- Choose E+ seating (portal was charging me for E+ seating)
- Put on the upgrade list
- Priority boarding
- Ability to apply upgrade certs (PlusPoints)
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
- Choose E+ seating (portal was charging me for E+ seating)
- Put on the upgrade list
- Priority boarding
- Ability to apply upgrade certs (PlusPoints)
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
#35
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,919
Booking travel through C1 portal by Hopper
Can't seem to find the answer to this question:
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
- Choose E+ seating (portal was charging me for E+ seating)
- Put on the upgrade list
- Priority boarding
- Ability to apply upgrade certs (PlusPoints)
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
- Choose E+ seating (portal was charging me for E+ seating)
- Put on the upgrade list
- Priority boarding
- Ability to apply upgrade certs (PlusPoints)
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
#36
Moderator: Budget Travel forum & Credit Card Programs, FlyerTalk Evangelist
Join Date: Aug 2002
Location: YYJ/YVR and back on Van Isle ....... for now
Programs: UA lifetime MM / *A Gold
Posts: 14,428
Can't seem to find the answer to this question:
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
.....
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
.....
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
I have purchased AC flights with mostly UA metal, found UA PRN on AC.com, proceed to add MP# on UA.com and ended number one or number two on u/g list I was able to get E+ and priority boarding
#37
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Can't seem to find the answer to this question:
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
- Choose E+ seating (portal was charging me for E+ seating)
- Put on the upgrade list
- Priority boarding
- Ability to apply upgrade certs (PlusPoints)
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
If I book a United flight through the travel portal and associate my United MP #, what elite benefits do I get (if any):
- Choose E+ seating (portal was charging me for E+ seating)
- Put on the upgrade list
- Priority boarding
- Ability to apply upgrade certs (PlusPoints)
I guess my question would be whether or not I'm able to pull up the reservation through United after I book? If so, then I would probably be able to do all of the above
As for PP, the main issue is that the portal is extremely limited and you don't have a way to control the booking class. If you are trying to go for a W+ fare or even OAR, you might run into issues.
I called up C1 and they told me that they over the phone and the website are both unable to book a multi-city flight. So more limitations.
Last edited by eng3; Jan 13, 2022 at 3:17 pm
#38
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,474
Booking travel through C1 portal by Hopper
#40
Join Date: Feb 2018
Location: Flyover Country
Programs: Hilton Diamond, Free Range Airline Chicken
Posts: 202
I don’t know the answer, but I assume this is a significant trip where you want things to work. My advise is in the age of Covid, stick to booking flights with the airline directly. If you have the (admittedly increasingly pricey) Amex Plat you can still get 5x points directly with the airline.
#41
Join Date: Aug 2012
Posts: 779
I don’t know the answer, but I assume this is a significant trip where you want things to work. My advise is in the age of Covid, stick to booking flights with the airline directly. If you have the (admittedly increasingly pricey) Amex Plat you can still get 5x points directly with the airline.
Edit: From this reddit post, it looks like you can change/cancel flight directly thru the airlines
https://www.reddit.com/r/CreditCards/comments/rf9n3b/comment/hodnhzf/
Last edited by asdfghjk; Jan 23, 2022 at 9:50 am
#42
Join Date: Jan 2001
Posts: 2,835
#43
Original Member
Join Date: May 1998
Location: Long Island, NY
Posts: 1,664
Booking travel through C1 portal by Hopper
Was looking at booking some flights to get the 5x points. If I decide post-flight to apply points against that purchase (credit against travel), can you apply that to Capital One travel and would it negate the 5x points - or would it reduce my points by 2x (netting 3x points)?
#44
Join Date: Jan 2022
Posts: 86
Was looking at booking some flights to get the 5x points. If I decide post-flight to apply points against that purchase (credit against travel), can you apply that to Capital One travel and would it negate the 5x points - or would it reduce my points by 2x (netting 3x points)?
Also, I know for sure that you still get points for the bookings that trigger the $300 annual travel credit, unlike the $300 credit that comes with the CSR.
#45
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,268
Another datapoint with the portal.
Booked a BA ticket. Their crappy portal (hopper) only provided economy, I had no option for premium economy or business.
On the BA site, when I tried to look at my upgrade options, it says it requires "Travel agent authentication" and wants an "IATA code"
Anyone happen to know a code that works?
This is definitely annoying with their portal. I should be able to change my own ticket. Especially if its just an upgrade.
Now when I view my reservation on the portal site, it says the reservation is managed by the airline and to contact them for any changes or cancellation
Booked a BA ticket. Their crappy portal (hopper) only provided economy, I had no option for premium economy or business.
On the BA site, when I tried to look at my upgrade options, it says it requires "Travel agent authentication" and wants an "IATA code"
Anyone happen to know a code that works?
This is definitely annoying with their portal. I should be able to change my own ticket. Especially if its just an upgrade.
Now when I view my reservation on the portal site, it says the reservation is managed by the airline and to contact them for any changes or cancellation