Capital One points transfer security delay issues.
Jan 23, 2023, 1:40 pm
#16
Join Date: Sep 2016
Posts: 7
Had a similar issue with my 1st Capital One transfer of 350k miles to Aeroplan. So far, no intimation of fraud in the first 12 hours - will call Capital One after 48 hours has lapsed. Hoping that I won't have to and the awards are still available when the miles finally hit my account. Before transferring to Aeroplan, my SO had requested transferring 150k miles to my card, which was instantaneous. I wonder if should have waited 24 hours after the transfer between accounts, before initiating the partner transfer!?
On a related note, I transferred 150k to Aeroplan from my AmEx account and that reflected immediately.
On a related note, I transferred 150k to Aeroplan from my AmEx account and that reflected immediately.
Last edited by Mike Putarek; Jan 23, 2023 at 1:41 pm Reason: more to add
Jan 23, 2023, 8:03 pm
#17
Join Date: Sep 2016
Posts: 7
Update. My transfer finally went through but it took almost 48 hours.
Feb 15, 2023, 8:32 am
#19
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Feb 16, 2023, 9:36 am
#21
Join Date: Feb 2012
Posts: 994
Update: transferred about 36 hrs ago 300k+ miles to flying blue. This morning I got call from +1 (800) 239-7054 saying c1 fraud department. They verified amount of transfer and had me upload driver license. Says 7-10 biz days for resolution but usually faster. 🤦🏻♂️
update: now locked me out of my c1 app/account. Calling back and waiting on hold. Terrible
update: now locked me out of my c1 app/account. Calling back and waiting on hold. Terrible
Last edited by webazoid; Feb 16, 2023 at 1:16 pm
Feb 16, 2023, 2:55 pm
#22
Join Date: Feb 2012
Posts: 994
Couldn't find a thread on this issue, so hopefully this helps someone. Or, maybe someone could help me lol.
Tried transferring 350,000 points from Capital One to Aeroplan last night. Then, I get a fraud alert call from Capital One the next morning saying that the points transfer triggered a fraud alert?!
I spend 2 hours on the phone with 2 unhelpful and unsympathetic representatives who have me verify my information 20 times over, and send them pictures of my license multiple times, to no avail. Not only am I still locked out of my Capital One account now (no issues before or last night), the points are now in no man's land. Capital One says they are showing that the points have transferred...yet they are 100% not in my Aeroplan account. They now say they will escalate but that it will take 10-12 days...which is great since I wanted to book a flight ASAP for a flight in a few weeks. We all know how point prices change, too.
Has anyone else had issues of point transfer triggering fraud alerts?! This has been an extremely frustrating experience, and Capital One really is losing favor in my eyes versus Chase and Amex.
Tried transferring 350,000 points from Capital One to Aeroplan last night. Then, I get a fraud alert call from Capital One the next morning saying that the points transfer triggered a fraud alert?!
I spend 2 hours on the phone with 2 unhelpful and unsympathetic representatives who have me verify my information 20 times over, and send them pictures of my license multiple times, to no avail. Not only am I still locked out of my Capital One account now (no issues before or last night), the points are now in no man's land. Capital One says they are showing that the points have transferred...yet they are 100% not in my Aeroplan account. They now say they will escalate but that it will take 10-12 days...which is great since I wanted to book a flight ASAP for a flight in a few weeks. We all know how point prices change, too.
Has anyone else had issues of point transfer triggering fraud alerts?! This has been an extremely frustrating experience, and Capital One really is losing favor in my eyes versus Chase and Amex.
Feb 17, 2023, 8:18 pm
#23
Join Date: Feb 2012
Posts: 994
Update: Finally got my points deposited this morning. From time click to transfer points to when actual points deposited, was about 60 hrs.
Here's a revised timeline:
2/15/23 midnight: Transferred 330k points from C1 to Flying Blue
2/15/23 morning, afternoon, and evening: nothing deposited; able to log into my C1 online account w/o problems; C1 account shows 330k points transferred. Nothing in Flying Blue account.
2/16/23 morning: Got a missed call from C1. Called back 800-239-7054 points fraud number and was told my transfer on hold due to fraud alert. Asked several questions and had me upload my drivers license. Says wait 7-10 biz days
2/16/23 afternoon: Called C1 points fraud number and spoke to several agents who said same thing. Tried logging to C1 online account and locked out. Called C1 877-383-4802. After speaking to to agents (requested supervisor), they manually verified my ID and says may fraud alert was cleared. However, I was still locked out of my online C1 account.
2/16/23 evening: Called C1 877-383-4802 and lady there unlocked my account after transferred to supervisor. One agent says transfer could take up to 60 business days. I requested another supervisor and she transferred me to someone from points department who says points would appear likely tomorrow.
2/7/23 morning: Got email notifying points deposited and points were in my flying blue account. I did not receive any phone calls notifying deposit unlike other posters.
In total, probably spent 2-3 hours on the phone. Longest call was about 70 minutes. The two numbers above were the numbers I used.
Of note: People say call to hold the desired flight before transfer but when I had agent hold flight, the 80k points required per person jumped to 200k points so I didn't hold it.
Here's a revised timeline:
2/15/23 midnight: Transferred 330k points from C1 to Flying Blue
2/15/23 morning, afternoon, and evening: nothing deposited; able to log into my C1 online account w/o problems; C1 account shows 330k points transferred. Nothing in Flying Blue account.
2/16/23 morning: Got a missed call from C1. Called back 800-239-7054 points fraud number and was told my transfer on hold due to fraud alert. Asked several questions and had me upload my drivers license. Says wait 7-10 biz days
2/16/23 afternoon: Called C1 points fraud number and spoke to several agents who said same thing. Tried logging to C1 online account and locked out. Called C1 877-383-4802. After speaking to to agents (requested supervisor), they manually verified my ID and says may fraud alert was cleared. However, I was still locked out of my online C1 account.
2/16/23 evening: Called C1 877-383-4802 and lady there unlocked my account after transferred to supervisor. One agent says transfer could take up to 60 business days. I requested another supervisor and she transferred me to someone from points department who says points would appear likely tomorrow.
2/7/23 morning: Got email notifying points deposited and points were in my flying blue account. I did not receive any phone calls notifying deposit unlike other posters.
In total, probably spent 2-3 hours on the phone. Longest call was about 70 minutes. The two numbers above were the numbers I used.
Of note: People say call to hold the desired flight before transfer but when I had agent hold flight, the 80k points required per person jumped to 200k points so I didn't hold it.
Apr 3, 2023, 3:55 pm
#24
Join Date: Aug 2009
Location: Sky
Posts: 240
Just tried to transfer 300k to Aeroplan and did not receive the points instantly. I made smaller 1k transfers before and the points were deposited within minutes.
For those who had to correspond with the fraud department, was the large transfer the first one into the FFP account?
For those who had to correspond with the fraud department, was the large transfer the first one into the FFP account?
Apr 7, 2023, 11:22 am
#25
Join Date: Oct 2015
Posts: 29
Just to add a datapoint, I tried transferring 583k points and am in the same cycle other users found themselves in. I got locked out of my account and ended up on a lengthy call from a rep to rectify the situation. I had to upload my drivers license and then change my password to finally be able to log back in. I have still yet to receive my points though. I plan to wait a couple hours and call back.
Apr 7, 2023, 1:55 pm
#26
Join Date: Aug 2009
Location: Sky
Posts: 240
The fraud department verified the ID while on the call (skipping webazoid's first two calls) and transferred the call to the rewards department after clearing the restriction. The redemption manager did not see anything wrong with the transfer and suggested waiting 24 hours before creating a ticket. Capital One email confirmation and Aeroplan points arrived two days later without needing the ticket.
Apr 7, 2023, 3:00 pm
#27
Join Date: Oct 2015
Posts: 29
These datapoints are helpful because I just called Capital One and they said from their perspective it looks like the points have been sent and that I should call Air Canada. I called them and they said from their perspective no points have been received so from where I'm sitting it looks like my points are just gone. Based on this thread it looks like the points will arrive in a day or two. Hopefully the redemption I need is still there when I finally get the points.
May 28, 2023, 12:15 pm
#29
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
Programs: UA Platinum, Hilton Gold, Hyatt Discoverist, Marriott Gold, IHG Platinum
Posts: 2,210
Is this still a known issue?
Does Capital One send an email when a transaction is successful or if it fails? On their website my transaction is showing successful (although I don't see the transferred points).
Does Capital One send an email when a transaction is successful or if it fails? On their website my transaction is showing successful (although I don't see the transferred points).
Last edited by MarkP24; May 28, 2023 at 12:24 pm
May 28, 2023, 4:55 pm
#30
Join Date: Jan 2009
Location: WAS
Programs: AA EXP2M, DL 1MM DM ext, UA PP <=> HH G/Marr PE/Hyatt G/IHG P FT RA ( Recovering Addict)
Posts: 4,596
In my Emirates 500k case, I got an email but no points. I called C1 - initially they said it is OK then the fraud dept got in the next day
Despite proving legit info, after a week I got an email that it was denied
Luckily my plans had changed - I found 70k AA on QR so I was glad to get the points back!