How do they decide when to hold a plane for late connections?
#1
Original Poster
Join Date: Jul 2013
Location: Toronto
Programs: aeroplan 50K
Posts: 192
How do they decide when to hold a plane for late connections?
There appears to be no consistency as to when a departure is delayed in order to wait for connecting passengers. I have missed connections by a matter of minutes, yet I have waited on the plane for over an hour for others. Just curious about the criteria.
Does anyone know?
Does anyone know?
#2
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
There appears to be no consistency as to when a departure is delayed in order to wait for connecting passengers. I have missed connections by a matter of minutes, yet I have waited on the plane for over an hour for others. Just curious about the criteria.
Does anyone know?
Does anyone know?
#3
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099
I am not sure if AC or any other airline has an internal policy on holding flight, but I can think of the following considerations my self:
1. How many people (and their status, fares) will be affected. Having 50 passenger connecting is generally more important than only 1 passenger.
2. What's the load of the connecting flight. If the flight has space then it's better to wait for a bit.
3. What options are available to rebook passengers. If there are frequent flights with empty space, then probably no need to wait.
4. Is there any curfew restrictions at the airport. If yes then waiting for a few minute may result a delay of many hours, so probably not worth it.
The bottom line is, airlines try to maximize profits and minimize loss.
1. How many people (and their status, fares) will be affected. Having 50 passenger connecting is generally more important than only 1 passenger.
2. What's the load of the connecting flight. If the flight has space then it's better to wait for a bit.
3. What options are available to rebook passengers. If there are frequent flights with empty space, then probably no need to wait.
4. Is there any curfew restrictions at the airport. If yes then waiting for a few minute may result a delay of many hours, so probably not worth it.
The bottom line is, airlines try to maximize profits and minimize loss.
#4
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
When I was based in Saskatoon (YXE) would regularly fly through Calgary. It was fairly regular to see the YYC-YXE flight held for a few minutes for connecting passangers from London or Frankfurt.
I suspect that YXE was an outstation and could turn the aircraft quickly if needed was a consideration.
I suspect that YXE was an outstation and could turn the aircraft quickly if needed was a consideration.
#5
Join Date: Aug 2017
Location: Vietnam & USA
Programs: Delta PM
Posts: 455
One time flying DL to FAI via SLC and ANC, we were late taking off from SLC. I was worried about missing my ANC-FAI connection as it was the last plane of the night to FAI.
I fretted to the passenger sitting next to me, who was a pilot, about my fear of being stranded overnight in ANC.
He told me not to worry. they'd hold the plane.
Why I asked?
Because he was the pilot flying for that flight.
As I boarded that plane in ANC, over an hour late, everyone looked at me with daggers for eyes, as they wondered what made me so special that they had had to sit in that aircraft for over an hour just waiting for me.
I fretted to the passenger sitting next to me, who was a pilot, about my fear of being stranded overnight in ANC.
He told me not to worry. they'd hold the plane.
Why I asked?
Because he was the pilot flying for that flight.
As I boarded that plane in ANC, over an hour late, everyone looked at me with daggers for eyes, as they wondered what made me so special that they had had to sit in that aircraft for over an hour just waiting for me.
#6
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
I am not sure if AC or any other airline has an internal policy on holding flight, but I can think of the following considerations my self:
1. How many people (and their status, fares) will be affected. Having 50 passenger connecting is generally more important than only 1 passenger.
2. What's the load of the connecting flight. If the flight has space then it's better to wait for a bit.
3. What options are available to rebook passengers. If there are frequent flights with empty space, then probably no need to wait.
4. Is there any curfew restrictions at the airport. If yes then waiting for a few minute may result a delay of many hours, so probably not worth it.
The bottom line is, airlines try to maximize profits and minimize loss.
1. How many people (and their status, fares) will be affected. Having 50 passenger connecting is generally more important than only 1 passenger.
2. What's the load of the connecting flight. If the flight has space then it's better to wait for a bit.
3. What options are available to rebook passengers. If there are frequent flights with empty space, then probably no need to wait.
4. Is there any curfew restrictions at the airport. If yes then waiting for a few minute may result a delay of many hours, so probably not worth it.
The bottom line is, airlines try to maximize profits and minimize loss.
One time flying DL to FAI via SLC and ANC, we were late taking off from SLC. I was worried about missing my ANC-FAI connection as it was the last plane of the night to FAI.
I fretted to the passenger sitting next to me, who was a pilot, about my fear of being stranded overnight in ANC.
He told me not to worry. they'd hold the plane.
Why I asked?
Because he was the pilot flying for that flight.
As I boarded that plane in ANC, over an hour late, everyone looked at me with daggers for eyes, as they wondered what made me so special that they had had to sit in that aircraft for over an hour just waiting for me.
I fretted to the passenger sitting next to me, who was a pilot, about my fear of being stranded overnight in ANC.
He told me not to worry. they'd hold the plane.
Why I asked?
Because he was the pilot flying for that flight.
As I boarded that plane in ANC, over an hour late, everyone looked at me with daggers for eyes, as they wondered what made me so special that they had had to sit in that aircraft for over an hour just waiting for me.
We were the last passengers on board by at least 10 minutes. And then we sat and waited another 30 for the pilots.
#7
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Might depend on airport and loads. If you are at YXE waiting a few mins may not have an impact, if you are at LHR and miss your spot it’s often quite a wait for another. In my limited experience.
#8
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,803
Also if it's the last leg of the day and the plane will overnight at destination, so that there is no snowball effect.
#9
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
The latter is a rational reason, just not sure if it isn't overridden by things like "there are standby passengers we can fill this plane with and get on our way".
#12
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,192
After 2000 flights in the US and now at least 300 Air Canada flights, I see a huge contrast. In the US I almost always see flights held for connecting pax when the airline would otherwise have to pay for a hotel. (I am OFTEN inconvenienced by this). I can say that every time I have ever seen AC hold a flight it has just been 'dumb luck". Maintenance, boarding delay, waiting on crew, inbound plane was late, a late pax with checked bags already onboard, or deep cleaning. (one of those reasons may be a joke).
Even the concierges, running with Super Elites, are convinced they are nearly powerless besides 'trying to make it.' I did have one recent incident where the gate agent told a concierge she would give us ONE extra minute if she radioed the gate after we ran past a certain point.
My take is they are all doing their jobs, with clear boundaries to their work duties and what they can/cannot do.
I also suspect there is a deeper issue than AC wanting to be punctual.... Maybe crew rest times at the destination are kept as short as legally possible, or maybe pilot unions have negotiated a best efforts basis of keeping their rest time in tact.
Even the concierges, running with Super Elites, are convinced they are nearly powerless besides 'trying to make it.' I did have one recent incident where the gate agent told a concierge she would give us ONE extra minute if she radioed the gate after we ran past a certain point.
My take is they are all doing their jobs, with clear boundaries to their work duties and what they can/cannot do.
I also suspect there is a deeper issue than AC wanting to be punctual.... Maybe crew rest times at the destination are kept as short as legally possible, or maybe pilot unions have negotiated a best efforts basis of keeping their rest time in tact.
Last edited by expert7700; Dec 23, 2017 at 11:32 pm
#13
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,261
The algorithm is very simple.
If my arriving flight is late, my connecting flight will not be held.
If I have a tight connection following the flight I am now seated on and awaiting departure,
then this flight will be delayed awaiting late arrivals until just past the time when it would have been
feasible for me to make the connection.
If my arriving flight is late, my connecting flight will not be held.
If I have a tight connection following the flight I am now seated on and awaiting departure,
then this flight will be delayed awaiting late arrivals until just past the time when it would have been
feasible for me to make the connection.
#14
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
One time going from YOW-YYZ-NRT, there was a cancellation on the YOW-YYZ portion. A 2MM colleague and I were put on a flight an hour earlier, while another colleague was put on a flight an hour later to YYZ.
The two of us boarded AC 001 and waited for our colleague, who then informed us he had just landed in YYZ domestic. Then the doors closed. Apparently there were around 10 misconnects coming from YOW. We needed this colleague for a meeting the next day in Tokyo, so we spoke with the SD. The SD went to the Captain, who came and spoke to us - he said as we are long time SE's and both MM, he would reopen the door for our colleague. Our colleague then boarded the flight , the doors closed again rights away and we stranded the other connecting PAX in YYZ.
I am still blown away to this day that the Captain would make the exception.
The two of us boarded AC 001 and waited for our colleague, who then informed us he had just landed in YYZ domestic. Then the doors closed. Apparently there were around 10 misconnects coming from YOW. We needed this colleague for a meeting the next day in Tokyo, so we spoke with the SD. The SD went to the Captain, who came and spoke to us - he said as we are long time SE's and both MM, he would reopen the door for our colleague. Our colleague then boarded the flight , the doors closed again rights away and we stranded the other connecting PAX in YYZ.
I am still blown away to this day that the Captain would make the exception.
#15
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,099