CTA complaint
 

I have a doubt about the Canadian Transportation Agency jurisdiction.

Example 1: LHR-YYZ-JFK. YYZ is just a connection (4 hours layover)

Example 2: LHR-YYZ-JFK. YYZ is a stopover (more than 24 hours in YYZ).

example 1 and 2 are on one ticket (one e-tkt number).

If there is any problem at the departure point (LHR) and I have to fill a complaint, I'm sure that I can use the CTA and DOT in the example 2.

What about example 1? Don't connect/transit flights fall under CTA jurisdiction?


On CTA website the comaplaints apply to flights to, from or within Canada.
In the example 1 the flight is to Canada as well although it is just a connection.

I know that someone could say that the final destination is USA in the example 1 and so CTA jurisdiction doesn't apply but I wasn't able to find this situation on CTA website.
While on DOT website it is clearly indicated that it is applicable on flight to/from USA or 24 hour stop in USA.

Thanks in advance.

Am I reading this right? Yoh have a flight booked. Before you fly, you are trying to determine which Government agency you will be able to complain to after the flight?

yes but my main question is only about the CTA jurisdiction.

As this threads relates to CTA jurisdiction it's been moved to the Canada forum for further discussion.

tcook052
Air Canada forum moderator

I think we need more information to answer this.

If for example you had an issue with being IDBed the issue is with the airline. I find it better to worry about that IF it happens as it's relatively unlikely.

I find it hard to think of any issue that could arise at LHR that wouldn't sit with the carrier. I mean sure you could be missing your eTA and that's not the airlines fault.. it's also not the CTAs fault.

Very few consumer rights in Canada so why would you bother, especially from the UK take into the account of the EU consumer rights laws and not the... we will ignore you policies in Canada

Example 1: LHR-YYZ-JFK. YYZ is just a connection (4 hours layover)

Ok just focus on this example.


Now the airline will lost your baggage or there is an overbooking at YYZ.

does this situation fall under CTA jurisdiction although you have only a connection in Canada?

In the situation you mention your baggage is going Intl to US via Canada, you won't see on a short layover it so won't know it's lost until you arrive in the US. If the flight is overbooked then firstly you are going high up the list after a connection, but then it falls to the airline as to their overbooking policies.

I have no idea whom to go to if the airline doesn't meet your expectations (which most do not given your choices in that entire route are basically AC and BA). Probably the media.

Has something actually occurred? If I considered everything that could go wrong with travel I'd never leave the house.

Nothing is happend just want to know if CTA jurisdiction is applicable also on itinerary with a connection Canada but the final destination is USA/South America/etc...

At T3 bags need to be picked up and re-checked-in at the transfer desk on an international-to-USA-via-Canada itinerary.

I understand T1 has another setup where bags don't need to be picked-up and dropped-off but I can't comment on it as I don't have any personal experience transiting at T1.

If a "problem" occurs at Heathrow (LHR), this British enforcement body will need to handle it. In most cases the process is streamlined by EC261/2004 and its subsequent updates and clarifications.

If the "problem" occurs at Pearson (YYZ), depending on the root cause, it can either be handled through the EC261 mechanism or CTA. AFAIK DOT have no compensation jurisdiction on Canadian departures, even if the operating carrier is US based.

Sorry yes I was assuming T1.

I suspect the concern may have something to do with a not-totally-kosher fare construction. Who does he get to complain to if one of the airlines catches on en route and kicks up some resistance? And/or wanting bags back so as not to have to fly the 3x portion? The OP is very active in this thread https://www.flyertalk.com/forum/mile...ge-thread.html. Or maybe not. Just a thought.

Either you are the world's worst worrier jorun or you have some specific scenario in mind that you are thinking about.

Whenever I see people posting questions and seemingly withholding background info, I suspect their motivation is something they don't want people to know about. ie. illegal perhaps or immoral at least.

That may not be the case here but if you won't spell out why you are asking this question to begin with, then you leave the impression that you have something to hide.