Returning a rental early?

Old Dec 22, 14, 5:10 pm
Original Poster
Join Date: Dec 2013
Location: Ancaster, ON, Canada
Programs: BA Gold, IHG Plat, Hilton Gold
Posts: 487
Returning a rental early?

Hi, I hope any Budget regulars can help me with this question...

I booked a pre-paid rental for a mini-van from YYZ for 7 days. My plans have changed and I now only need the car for 3 days, but still collecting at the same time.

I tried to change the rental period online but after putting in the shortened dates, the system told me my requested vehicle type was not available (which makes no sense as I would be collecting the same vehicle at the same time on my original booking). So I phoned the call centre and the agent told me the same thing as the website and there was nothing he could do about it. They had no other 7 seat options available either, so I couldn't even pick a different car group.

The agent then told me I could collect the car on the original booking, phone them back after I had collected and reduce the period to the new requirement and that I would get refunded the difference and not incur any charges...

I am a little sceptical to say the least, can anyone confirm what will happen if I try that?

Many thanks
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