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Unable to make redemption(s) in First!

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Old Jul 13, 2009, 2:15 am
  #1  
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Unhappy Unable to make redemption(s) in First!

I don't know if it's only my EC account, however this morning I now don't get the option to book miles redemptions in 'First' class anymore (at least on the LHR to SYD route, plus a couple of others I've just tried such as LHR to Dubai). I hope it's a temporary glitch and not a change of policy!

Cheers, LC

Last edited by Loyalty Club; Jul 13, 2009 at 2:25 am
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Old Jul 13, 2009, 2:25 am
  #2  
 
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BA are cancelling a number of LHR-SIN-SYD flights for the winter season currently and rebooking people on other flights so this might be why you cannot get any redemptions on that route currently.
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Old Jul 13, 2009, 2:27 am
  #3  
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Originally Posted by ba273
BA are cancelling a number of LHR-SIN-SYD flights for the winter season currently and rebooking people on other flights so this might be why you cannot get any redemptions on that route currently.
I've looked too - the pulldown menu where you choose class of travel no longer has First - irrespective of routing - you can check without choosing any departure or destination airports.

Hopefully a temporary glitch?
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Old Jul 13, 2009, 2:38 am
  #4  
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Dilly is looking into it.

http://www.flyertalk.com/forum/12056457-post423.html
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Old Jul 13, 2009, 2:40 am
  #5  
 
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Originally Posted by TMC
I've looked too - the pulldown menu where you choose class of travel no longer has First - irrespective of routing - you can check without choosing any departure or destination airports.

Hopefully a temporary glitch?
Yup, its definitely gone as an option, I tried on two different types of browser too.

It's hard to believe its not some kind of bug, can think of no other reason to remove it bar that they may be removing F completely!
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Old Jul 13, 2009, 2:49 am
  #6  
TMC
 
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Originally Posted by Cap'n Benj
It's hard to believe its not some kind of bug, can think of no other reason to remove it bar that they may be removing F completely!
I see the exclamation mark but please not in yet another thread!

Edited to add: Of course you can still purchase First travel!

Last edited by TMC; Jul 13, 2009 at 2:53 am Reason: As above!
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Old Jul 13, 2009, 2:55 am
  #7  
 
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Seems to be working fine using the redemption search page??
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Old Jul 13, 2009, 2:57 am
  #8  
 
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It is a new check that BA are applying to preserve the image of the F product. Anyone, who after exhaustive checks, is deemed unsuitable to sit up the front will be unable to make a booking - especially redemptions.

NB a major part of the checks is asking PUCCI for her view of the PAX suitability!
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Old Jul 13, 2009, 3:04 am
  #9  
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Originally Posted by majoreyeswater
Seems to be working fine using the redemption search page??
Yep - Panic over, now I can get on with some work!
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Old Jul 13, 2009, 3:07 am
  #10  
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Hi all,

Apologies for this. It's back on.

Kind regards,

Dilly
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Old Jul 13, 2009, 6:12 am
  #11  
 
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Originally Posted by OPebble
It is a new check that BA are applying to preserve the image of the F product. Anyone, who after exhaustive checks, is deemed unsuitable to sit up the front will be unable to make a booking - especially redemptions.

NB a major part of the checks is asking PUCCI for her view of the PAX suitability!
Note to self: ensure webcam is switched off
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Old Jul 13, 2009, 8:54 am
  #12  
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Excellent news, I'm glad that we can still redeem in First! Thanks Dilly for sorting.

Cheers, LC.
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