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Anyone know why JFK-LGW cancelled tomorrow?

Anyone know why JFK-LGW cancelled tomorrow?

Old Dec 16, 08, 8:17 am
  #1  
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Anyone know why JFK-LGW cancelled tomorrow?

Any BA insiders know why JFK-LGW has been cancelled tomorrow night?

Got my sister and her boyfriend visiting me in NYC and the only alternatives BA have offered them are the morning flight to LHR (11 hours before their planned departure) or an evening flight on Thursday (24 hours after)

They are saying everything else is booked solid so they have no choice.
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Old Dec 16, 08, 8:38 am
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I think you should be able to ask them why it's cancelled, as this determines your rights to compensation/care.

Assuming BA can't wriggle out of it, they're covered by the EU regs: http://europa.eu/eur-lex/pri/en/oj/d...en00010007.pdf . 300 if they get home within 4hrs of scheduled time, 600 otherwise plus transport LHR to LGW (or another agreed point).

Maybe if you point this out to BA they'll come up with some better options? There's space on evening flights from Philadelphia and DC if they don't mind the detour, but yes NYC looks full.
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Old Dec 16, 08, 9:12 am
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Originally Posted by pauldb View Post
I think you should be able to ask them why it's cancelled, as this determines your rights to compensation/care.
She just told me that BA told her on the phone it was 'operational' reasons.

They are now booked on the morning flight to LHR tomorrow. Providing BA's reason is true then it looks like they are entitled to EUR600 each ^

Last edited by Beany; Dec 16, 08 at 9:22 am Reason: Reason changed from tech to operational
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Old Dec 16, 08, 9:14 am
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Originally Posted by Beany View Post
They are saying everything else is booked solid so they have no choice.
FWIW that looks pretty true:

Code:
BA () 172 0 JFK
17/12/08 7:45 AM LHR
17/12/08 7:35 PM 777
92% / 42m F5 A3 J4 C4 D1 R1 I0 W4 E2 T3 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 O0 G0    

BA () 112 0 JFK
17/12/08 6:25 PM LHR
18/12/08 6:25 AM 744
81% / 24m F3 A0 J0 C0 D0 R0 I0 W3 E0 T0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 O0 G0    

BA () 174 0 JFK
17/12/08 7:01 PM LHR
18/12/08 7:05 AM 744
82% / 20m F1 A1 J0 C0 D0 R0 I0 W0 E0 T0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 O0 G0    

BA () 176 0 JFK
17/12/08 7:45 PM LHR
18/12/08 7:50 AM 744
89% / 21m F1 A0 J2 C1 D1 R0 I0 W0 E0 T0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 O0 G0    

BA () 114 0 JFK
17/12/08 8:30 PM LHR
18/12/08 8:30 AM 744
56% / 34m F1 A1 J0 C0 D0 R0 I0 W1 E1 T0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 O0 G0    

BA () 182 0 JFK
17/12/08 10:30 PM LHR
18/12/08 10:25 AM 777
61% / 32m F2 A2 J0 C0 D0 R0 I0 W0 E0 T0 Y0 B0 H0 K0 M0 L0 V0 S0 N0 Q0 O0 G0
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Old Dec 16, 08, 9:32 am
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If it is for operational reasons, they have to put you on another airline, not necessarily BA. There are seats on VS from LHR to JFK in the afternoon and if they don't mind going into EWR, there are seats on EK from LHR in the morning and CO also in the morning.
Just don't take no for an answer. It is ridiculous to cancel a flight and expect everyone to leave a day earlier or a day later.
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Old Dec 16, 08, 9:37 am
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Originally Posted by dg4255 View Post
Just don't take no for an answer. It is ridiculous to cancel a flight and expect everyone to leave a day earlier or a day later.
Quite so - push BA to book them on another carrier. Failing that, there appear to be 3 seats on the 112 and 2 on the 182 (albeit in F ); there are two J seats on the 176 and 3 WT+ seats on the 112.
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Old Dec 16, 08, 10:37 am
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Originally Posted by dg4255 View Post
If it is for operational reasons, they have to put you on another airline, not necessarily BA. There are seats on VS from LHR to JFK in the afternoon and if they don't mind going into EWR, there are seats on EK from LHR in the morning and CO also in the morning.
Just don't take no for an answer. It is ridiculous to cancel a flight and expect everyone to leave a day earlier or a day later.
They are actually going from New York to London.

The main reason they booked the LGW flight is because they live in Brighton so going into Heathrow is a pain for them.

My sister is annoyed that she is having to leave 11 hours earlier than planned but both BA in the UK and US told her (and my parents) that all they could have was the morning JFK flight or a flight 24 hours later. This was with mulitple agents both side of the pond.

I suspect 'operational reasons' is a cover-up for crap loads on the LGW flight unless there is a 777 down somewhere.
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Old Dec 16, 08, 10:56 am
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Getting BA to put you on a non-BA flight in these circumstances is nigh-on impossible, especially over the phone.
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Old Dec 16, 08, 12:40 pm
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Originally Posted by Swanhunter View Post
Getting BA to put you on a non-BA flight in these circumstances is nigh-on impossible, especially over the phone.

Yes, in those sort of circumstances you have to go to the airport and make a nuisance of yourself. Shouldn't be like that, but it is.
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Old Dec 16, 08, 12:43 pm
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Sorry Beany for not reading your original post correctly.
Regardless, I would go online and look up the EU law and regulation on flight cancellation
and read that to the supervisor on the phone. Advise them if they don't then you will be filing against BA in small-claims court in NY as well as taking it up with the UK Civil Aviation Agency. And when they say no, re-state your intentions and escalate to a different supervisor. They are in effect breaking their contract of carriage with you. Threaten them. Get them to make it right. If they don't, then I will suggest going through EU Claim. They can be found at http://www.euclaim.co.uk/
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Old Dec 16, 08, 12:47 pm
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Originally Posted by dg4255 View Post
If they don't, then I will suggest going through EU Claim. They can be found at http://www.euclaim.co.uk/
There's absolutely no need to go with that outfit. You can do it all in the Small Claims Court quite easily yourself.
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Old Dec 16, 08, 2:07 pm
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Here are a couple of starting points:


hth
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Old Dec 16, 08, 10:56 pm
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Originally Posted by Beany View Post
Any BA insiders know why JFK-LGW has been cancelled tomorrow night?
Seems the BGI flight on 16 Dec was tech and nightstopped and as a result there will be 2 BGI flights on 17 Dec so no aircraft to operate LGW-JFK as it is easier to reroute those passengers than BGI passengers.
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