You First - New Service when flying in F
Jul 27, 2008, 3:09 pm
#46
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
Jul 27, 2008, 3:16 pm
#47
Join Date: Mar 2008
Location: London
Programs: BA
Posts: 193
Guys - for those who are traveling F and haven't yet received the email, this could be the reason. It was stated in the terms and conditions at the bottom of my email:
This email was sent to *****@mac.com. You have received this email because you have opted to receive Executive Club marketing emails from the British Airways Group. If you no longer wish to receive marketing emails, please click here and ensure you submit *****@mac.com, the email address you signed up with. Please allow 10 days for all requests to be actioned.
This email was sent to *****@mac.com. You have received this email because you have opted to receive Executive Club marketing emails from the British Airways Group. If you no longer wish to receive marketing emails, please click here and ensure you submit *****@mac.com, the email address you signed up with. Please allow 10 days for all requests to be actioned.
Jul 27, 2008, 4:15 pm
#49
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
I am very happy with HSBC Premier a real person I can call and email whenever I need them plus a "high priority" call centre.
I know for a fact that certain other "niche" banks have many phone numbers supposedly prioritising their best customers yet they all feed into the same queueing prioritisation system meaning that Bill Potless is likely to reach an agent before Rich Moneybags.
Jul 27, 2008, 4:16 pm
#50
Join Date: Mar 2008
Programs: BA
Posts: 62
I think you're being a bit unfair there.
I would say it's a big step in the right direction,something which was lacking for someone without status and travelling in F.
I would say it's a big step in the right direction,something which was lacking for someone without status and travelling in F.
Last edited by superflyguy; Jul 27, 2008 at 4:41 pm
Jul 27, 2008, 4:20 pm
#51
Join Date: Mar 2008
Programs: BA
Posts: 62
Any indication if this service applies for redemption First as well as purchased First?
My next First is actually on the day this service starts (29th) and is followed by a return in First 4 weeks later... but they're both redemption bookings. Would be handy to have the number in case anything goes wrong - if it's something I'll be entitled to use.
My next First is actually on the day this service starts (29th) and is followed by a return in First 4 weeks later... but they're both redemption bookings. Would be handy to have the number in case anything goes wrong - if it's something I'll be entitled to use.
Jul 27, 2008, 4:22 pm
#52
Join Date: May 2004
Posts: 2,650
Guys - for those who are traveling F and haven't yet received the email, this could be the reason. It was stated in the terms and conditions at the bottom of my email:
This email was sent to *****@mac.com. You have received this email because you have opted to receive Executive Club marketing emails from the British Airways Group. If you no longer wish to receive marketing emails, please click here and ensure you submit *****@mac.com, the email address you signed up with. Please allow 10 days for all requests to be actioned.
This email was sent to *****@mac.com. You have received this email because you have opted to receive Executive Club marketing emails from the British Airways Group. If you no longer wish to receive marketing emails, please click here and ensure you submit *****@mac.com, the email address you signed up with. Please allow 10 days for all requests to be actioned.
In the meantime, is there anyone who wouldn't mind PMing me the contact details, in the event something comes up that I would need to contact them either about my Tuesday-Wednesday flight, or about the one coming up in a month's time?
Thanks.
Jul 28, 2008, 7:29 am
#54
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
Jul 28, 2008, 7:47 am
#55
A FlyerTalk Posting Legend
Join Date: Oct 2002
Location: back to my roots in Scotland!
Programs: Tamsin - what else is there to say?
Posts: 47,843
Jul 28, 2008, 8:01 am
#57
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
Jul 28, 2008, 8:30 am
#58
Join Date: Mar 2008
Location: London
Programs: BA
Posts: 193
Jul 28, 2008, 9:17 am
#59
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
Tongue in cheek - found it DOH!
Jul 28, 2008, 11:01 am
#60
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,167
Call me a cynic, but yet another nail in the coffin for anything you'd call akin to customer service in any other class. Customer service isn't a luxury commodity, though BA and Ryanair appear to be doing their best to position it as such.
Only a matter of time before there are silver and gold checkout queues in Tesco and the Post Office. Thankfully high street banks in the UK long ago admitted that customer service is dead and have left their customers under no illusions to the contrary since.
Only a matter of time before there are silver and gold checkout queues in Tesco and the Post Office. Thankfully high street banks in the UK long ago admitted that customer service is dead and have left their customers under no illusions to the contrary since.
If you are saying - well I never fly First Class so I don't get to use it - well that's a shame but clearly loads will.