What compensation are you getting from the T5 chaos?
Mar 28, 2008, 5:46 am
#2
Join Date: Feb 2006
Posts: 193
So far nothing it seems. My friend's flight departing Milan tonight has been cancelled as in to T5. He is not even allowed to get his ticket endorsed onto another airline so he can make the trip. It is either fly tomorrow/sunday subject to availability - this is too late for his personal circumstances or get a full refund.
Mar 28, 2008, 6:22 am
#4
Join Date: Jan 2006
Programs: Mucci, BA Gold, HHonours Diamond, BA AMEX PremPlus
Posts: 5,140
Mar 28, 2008, 6:26 am
#5
Join Date: Dec 2005
Location: Glasgow
Programs: BA Gold, KLM Cardboard
Posts: 180
So far, just a 150GBP Visa Electron card to cover expenses while my luggage is 6000 miles away from me. There was an almost-4 hour delay outbound, but that doesn't bother me as much. I don't think I'll concern myself too much over compensation until I'm back in the UK, no point in spoiling a holiday over it. (Plus, my BA Amex Prem insurance has kicked in 
)
)
Mar 28, 2008, 6:50 am
#6
Original Poster
Join Date: Mar 2008
Location: Coventry,UK. Las Vegas
Posts: 269
Mar 28, 2008, 6:56 am
#7
Join Date: Apr 2007
Location: Birmingham
Programs: Mucci (Chevalier de Sagesse), Betty Ford Alumnus, BA Gold, ScaryTeam Elite+
Posts: 400
Wanted to fly yesterday but buckled under extreme pressure from Mrs Eyeswater and have long-standing F booking next week.
The stress caused by the waves of smugness and "I told you so" looks I am now getting are worth at least 100k in compo....
The stress caused by the waves of smugness and "I told you so" looks I am now getting are worth at least 100k in compo....
Mar 28, 2008, 8:37 am
#8
Original Poster
Join Date: Mar 2008
Location: Coventry,UK. Las Vegas
Posts: 269
Mar 28, 2008, 8:40 am
#9
Original Poster
Join Date: Mar 2008
Location: Coventry,UK. Las Vegas
Posts: 269
Mar 28, 2008, 8:45 am
#10
Join Date: Nov 2006
Programs: MUCCI
Posts: 1,924
FD
Mar 28, 2008, 9:10 am
#11
Join Date: May 2005
Location: UK
Programs: BAEC (Gold), Hilton (Gold)
Posts: 4,168
When the Gate Gormless fiasco hit a few years back the compensation was standard:
Gold: 100,000 miles
Silver: 50,000 miles
Blue: 25,000 miles (?)
Once the 'all day deli' boxes were in place the compensation went down and I think for shorthaul you used to get something like 5-10k miles if you complained.
I know I got hit on the very first day of it all in SFO and it really made for a miserable flight - 11 hours or so in J with nothing except a bottle of water and a maxpax coffee (rejected) about 1 hour from LHR.
BAH
Gold: 100,000 miles
Silver: 50,000 miles
Blue: 25,000 miles (?)
Once the 'all day deli' boxes were in place the compensation went down and I think for shorthaul you used to get something like 5-10k miles if you complained.
I know I got hit on the very first day of it all in SFO and it really made for a miserable flight - 11 hours or so in J with nothing except a bottle of water and a maxpax coffee (rejected) about 1 hour from LHR.
BAH
Mar 28, 2008, 9:50 am
#12
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
Ah, the deli box. Those were the days. Although, if truth were told, if you were on an EU flight then the takeaway deli box from the lounge was better than what you would have got in Y on the plane itself. It was a bit embarrassing if you were sitting in Y with your BA deli box, though, whilst your seat mate got nothing.
Mar 28, 2008, 10:06 am
#14
Join Date: May 2005
Location: UK
Programs: BAEC (Gold), Hilton (Gold)
Posts: 4,168
That, with a glass of beer, looking out over the German countryside was much better than a 'slip and tip' meal on the plane.
BAH
Mar 28, 2008, 10:45 am
#15
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
Did Britain leave the EU?
Today they are not even able to comply with EU law. They must be nuts offering the following on their website:
Obviously BA wants to qualify the T5 desaster as an Act of God what it certainly is not. They qualify the move to Terminal 5 as one of the biggest and most complex airport moves ever undertaken which is certainly BS: Munich managed to move a full airport overnight. However, when you expect the most complex terminal move you should have "plan B" which they obviously failed to take care of.
You can rebook to the same destination within the validity of your original ticket.
or
You can rebook to the nearest city to your original destination within the validity of the original ticket. Onward travel from this city to your original destination will be at your expense.
or
You can receive a full refund to your original form of payment.
or
You can rebook to the nearest city to your original destination within the validity of the original ticket. Onward travel from this city to your original destination will be at your expense.
or
You can receive a full refund to your original form of payment.