[17 Jan 2008] BA38 lands short of the runway
Jan 18, 2008, 8:42 am
#496
Join Date: Mar 2007
Programs: AEROPLAN
Posts: 820
props to the pilot for bringing the 777 down safely.
http://www.urbandictionary.com/define.php?term=props
http://www.urbandictionary.com/define.php?term=props
Jan 18, 2008, 8:47 am
#497
Join Date: Apr 2005
Location: Scotland, UK
Posts: 332
I was responding solely to how some of the survivors reported their own experience in the hours following their evacuation and remarking about their treatment.
Perhaps you should get your own facts right before making unfair assertions about what this quote referred to - and that was how the survivors were treated NOT the passengers in the terminals or lounges worrying about hw they would continue to travel.
Perhaps you should get your own facts right before making unfair assertions about what this quote referred to - and that was how the survivors were treated NOT the passengers in the terminals or lounges worrying about hw they would continue to travel.
Nearly every report from passengers on BA038 that I have read said the cabin and flight crew on the plane were amazing, as were the emergency services on the ground, but the service from BA ground staff was a disgrace.
BBC now reporting this too: http://news.bbc.co.uk/1/hi/uk/7196128.stm
If this is how BA ground staff appear to have treated those passengers involved in the actual incident, I would hate to know what kind of service a regular passenger on another flight received.
A big thumbs up to the pilot and crew on BA038 but it yet again seems that the ground staff are the weak chain in BA's operations.
Jan 18, 2008, 8:51 am
#498
Join Date: Sep 2006
Location: NE England
Programs: BAEC Gold; Priority Club Gold
Posts: 448
Jan 18, 2008, 8:55 am
#500
FlyerTalk Evangelist
Join Date: Jul 2004
Location: London
Posts: 18,404
Jan 18, 2008, 8:57 am
#501
Join Date: Dec 2006
Programs: Etihad Gold
Posts: 751
As I said yesterday, there were only 3 people at the information desk when I looked at around 14:00, with around 200 people waiting to speak to them. The standard answer was the best thing to do is rebook on BA.com.
Not very helpful for most pax.
I found it very easy to rearrange my flights on the phone today, both times it was answered within 2 minutes.
Not very helpful for most pax.
I found it very easy to rearrange my flights on the phone today, both times it was answered within 2 minutes.
Jan 18, 2008, 8:58 am
#502
Join Date: Feb 2005
Programs: United 1K, BA Silver, Marriott LTP
Posts: 823
Yet more comments surfacing about the treatment of the passengers once inside the terminal - I'd be amazed if the ground staff weren't following procedures prepared for just this event.
Immigration/security and medical checks took precedence; some may think this is wrong. As for giving accident victims refreshment - not until the medical staff have okayed this - this could have delayed any medical procedures (operations) and BA staff can not make these decisions.
Expectations were not met - but if they are unrealistic expectations ~ "I feel fine, my car is outside can I go?" then there will of course be disappointment.
Immigration/security and medical checks took precedence; some may think this is wrong. As for giving accident victims refreshment - not until the medical staff have okayed this - this could have delayed any medical procedures (operations) and BA staff can not make these decisions.
Expectations were not met - but if they are unrealistic expectations ~ "I feel fine, my car is outside can I go?" then there will of course be disappointment.
Jan 18, 2008, 8:59 am
#503
Join Date: Sep 2007
Posts: 125
Just wanting to send our best regards to everyone involved yesterday. So very proud of the Crew, to pull those skills together and save all those people at the end of a shattering shift is something they should long be commended for. The unexpected nature and swift progression of an accident like this is something we all dread, heroes every one of them to be so calm and professional in such circumstances.
Love,
Liz & Julie x
Love,
Liz & Julie x
Jan 18, 2008, 9:01 am
#504
FlyerTalk Evangelist
Join Date: Jul 2004
Location: London
Posts: 18,404
Jan 18, 2008, 9:02 am
#505
Join Date: Jun 2002
Location: London, UK
Programs: BA Gold(OWE), QF LTG, MR Plat, IHG Spire, Hertz PC
Posts: 8,156
Jan 18, 2008, 9:17 am
#508
Join Date: Feb 2006
Posts: 101
Nice to hear that the captain praised all of his crew in keeping a cool head and, especially, his senior 1st officer who actually had the controls at the time.
Sounded like the co-pilot's family name is Coward - guess that he proved himself to be extremely contrary to his family name!
Sounded like the co-pilot's family name is Coward - guess that he proved himself to be extremely contrary to his family name!
Jan 18, 2008, 9:18 am
#509
Join Date: Nov 2000
Location: Sydney, Aus
Programs: QF WP, Starwood Gold, Hilton Diamond, Marriott Gold, Avis President's Club, Amex Platinum
Posts: 2,880
Jan 18, 2008, 9:20 am
#510
Join Date: Nov 2006
Location: San Diego
Posts: 2,686
Nice to hear that the captain praised all of his crew in keeping a cool head and, especially, his senior 1st officer who actually had the controls at the time.
Sounded like the co-pilot's family name is Coward - guess that he proved himself to be extremely contrary to his family name!
Sounded like the co-pilot's family name is Coward - guess that he proved himself to be extremely contrary to his family name!
