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LHR Terminal 5: FAQ, information and updates

LHR Terminal 5: FAQ, information and updates

Old Nov 30, 2007, 3:44 pm
  #1  
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Arrow LHR Terminal 5: FAQ, information and updates

Introduction
Eagerly-awaited, long overdue and with the hopes of British Airways, BAA and the travelling public all resting on its success, Heathrow Terminal 5 opened its doors on March 2008. Well, you know the rest….

At the time of this rewrite, Terminal 5 (which is used exclusively by British Airways) has been open for over 3 months and for BA passengers, the picture is rosy; the customer experience is a vast improvement from before and best of all, BA is actually delivering on-time punctuality most of the time.

Terminal 5 comprises of three structures: the main terminal T5A plus two satellite terminals, T5B and T5C. T5A and T5B opened in March this year, while T5C is under construction, programmed to be ready in 2010. The primary functions such as check-in, security checks and baggage reclaim are all handled at T5A, the main and largest building of the three terminals. BA’s short haul European and Domestic services are operated in and out of T5A, with Gates A1-A6 at the north end of the terminal assigned to domestic flights. Terminal T5B primarily serves international flights and include dedicated aircraft stands for the new Airbus A380 aircraft. Some European services are also served out of T5B.

T5A is connected to the satellites via an automated underground track transit system (otherwise referred to as a train), which can shuttle up to 6,500 passengers every hour. The journey time is very short, at around 45 seconds, so the time it takes to transfer between T5A and T5B is in the region of 5 to 10 minutes.



Other useful resources and links

Special thanks to BA97 and AndyFlyer for providing the nice official glossies published by BA

Last edited by Prospero; Jul 26, 2008 at 7:11 am Reason: Updated introduction
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Old Nov 30, 2007, 3:45 pm
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BA introduced a very useful plug-in to its website enabling customers to check for themselves which terminal their flight departs from or arrives into. This is particularly useful to those travelling slated to depart or arrive into terminals 1 and 4 after 22 October.

www.ba.com/londonterminals

The timetable for changes to Terminal 5, are outlined below (listed by destination)
Code:
   DESTINATION                 SWITCH    EFF.      SWITCH    EFF.
   ___________________________ ___________________ ___________________
A  ABZ  Aberdeen ............. T1 to T5  27 Mar
   AUH  Abu Dhabi ............ T4 to T5  17 Sep
   ABV  Abuja ................ T4 to T5  05 Jun
   ACC  Accra ................ T4 to T5  17 Sep
   ALG  Algiers.. ............ N* to T5  30 Mar     
   AMS  Amsterdam ............ T4 to T5  27 Mar
   ATH  Athens ............... T1 to T5  27 Mar
   ATL  Atlanta.. ............ N* to T5  30 Mar 2009     
   
B  BAH  Bahrain .............. T4 to T5  17 Sep
   BWI  Baltimore ............ T4 to T5  17 Sep
   BLR  Bangalore ............ T4 to T5  05 Jun
   BKK  Bangkok .............. T4 to T3  TBA
   BCN  Barcelona ............ T1 to T3  27 Jan 2009
   BSL  Basel Mulhouse ....... T4 to T5  27 Mar
   PEK  Beijing .............. T4 to T5  05 Jun
   BEL  Belgrade ............. T1 to T5  27 Mar
   TXL  Berlin Tegel ......... T1 to T5  27 Mar
   BOS  Boston ............... T4 to T5  22 Oct
   BRU  Brussels ............. T4 to T5  27 Mar
   OTP  Bucharest ............ T1 to T5  27 Mar
   BUD  Budapest ............. T1 to T5  27 Mar
   EZE  Buenos Aires ......... T4 to T5  17 Sep

C  CAI  Cairo ................ T4 to T5  05 Jun
   YYC  Calgary .............. T4 to T5  22 Oct
   CPT  Cape Town ............ T4 to T5  05 Jun
   MAA  Chennai .............. T4 to T5  22 Oct
   ORD  Chicago .............. T4 to T5  17 Sep
   CPH  Copenhagen ........... T4 to T5  27 Mar

D  DFW  Dallas Fort Worth .... N* to T4  30 Mar    T4 to T5  17 Sep
   DAR  Dar Es Salaam ........ T4 to T5  17 Sep
   DEL  Delhi ................ T4 to T5  22 Oct
   DEN  Denver ............... T4 to T5  22 Oct
   DAC  Dhaka ................ T4 to T5  22 Oct
   DOH  Doha ................. T4 to T5  17 Sep
   DXB  Dubai ................ T4 to T5  22 Oct
   DUS  Dusseldorf ........... T1 to T5  27 Mar

E  EDI  Edinburgh ............ T1 to T5  27 Mar
   EBB  Entebbe .............. T4 to T5  17 Sep

F  FRA  Frankfurt ............ T1 to T5  27 Mar
   
G  GVA  Geneva ............... T4 to T5  27 Mar
   GLA  Glasgow .............. T1 to T5  27 Mar
   GCM  Grand Cayman Island .. T4 to T5  17 Sep
   
H  HAM  Hamburg .............. T1 to T5  27 Mar
   HEL  Helsinki ............. T1 to T3  27 Jan 2009
   HKG  Hong Kong ............ T1 to T5  27 Mar
   IAH  Houston .............. N* to T4  30 Mar    T4 to T5  17 Sep
   
I  ISB  Islamabad ............ T4 to T5  22 Oct  **route suspended - see BA.com**
   IST  Istanbul ............. T1 to T5  27 Mar

J  JNB  Johannesburg ......... T1 to T5  27 Mar

K  KBP  Kiev ................. T1 to T5  27 Mar
   KWI  Kuwait ............... T4 to T5  17 Sep
  
L  LOS  Lagos ................ T4 to T5  05 Jun
   LCA  Larnaca .............. T1 to T5  27 Mar
   LIS  Lisbon ............... T1 to T3  27 Jan 2009
   LAX  Los Angeles .......... T1 to T5  27 Mar
   LAD  Luanda ............... T4 to T5  17 Sep
   LUN  Lusaka ............... T4 to T5  17 Sep
   LYS  Lyon ................. T1 to T5  27 Mar

M  MAD  Madrid ............... T1 to T3  27 Jan 2009
   AGP  Malaga ............... T1 to T5  27 Mar
   MAN  Manchester ........... T1 to T5  27 Mar
   MRU  Mauritius ............ T4 to T5  17 Sep
   MEX  Mexico City .......... T4 to T5  17 Sep
   MIA  Miami ................ T3 to T5  27 Mar
   LIN  Milan Linate ......... T1 to T5  27 Mar
   MXB  Milan Malpensa ....... T1 to T5  27 Mar
   YUL  Montreal ............. T4 to T5  22 Oct
   DME  Moscow Domodedevo .... T1 to T5  27 Mar
   BOM  Mumbai ............... T4 to T5  17 Sep
   MUC  Munich ............... T1 to T5  27 Mar
   MCT  Muscat ............... T4 to T5  17 Sep
   
N  NBO  Nairobi .............. T4 to T5  17 Sep
   NAS  Nassau ............... T4 to T5  17 Sep
   JFK  New York JFK ......... T4 to T5  05 Jun
   EWR  New York Newark ...... T4 to T5  17 Sep
   NCL  Newcastle ............ T1 to T5  27 Mar
   NCE  Nice ................. T1 to T3  27 Jan 2009
   
O  OSL  Oslo ................. T4 to T5  27 Mar
   
P  CDG  Paris CDG ............ T4 to T5  27 Mar
   PHL  Philadelphia ......... T4 to T5  17 Sep
   PHX  Phoenix .............. T4 to T5  05 Jun
   PRG  Prague ............... T1 to T5  27 Mar
   PLS  Providenciales ....... T4 to T5  17 Sep

R  GIG  Rio De Janeiro ....... T4 to T5  17 Sep 
   FCO  Rome Fiumicino ....... T1 to T5  27 Mar 

S  LED  St Petersburg ........ T1 to T5  27 Mar
   SFO  San Francisco ........ T1 to T5  27 Mar 
   GRU  Sao Paulo ............ T4 to T5  17 Sep 
   SEA  Seattle .............. T4 to T5  22 Oct 
   PVG  Shanghai ............. T4 to T5  22 Oct
   SIN  Singapore ............ T4 to T3  TBA
   SOF  Sofia ................ T1 to T5  27 Mar 
   ARN  Stockholm Arlanda .... T1 to T5  27 Mar 
   STR  Stuttgart ............ T1 to T5  27 Mar 
   SYD  Sydney ............... T4 to T3  TBA
   
T  TLV  Tel Aviv ............. T4 to T5  17 Sep
   NRT  Tokyo ................ T1 to T5  27 Mar 
   YYZ  Toronto .............. T4 to T5  17 Sep 
   TIP  Tripoli .............. T1 to T5  27 Mar
   
V  YVR  Vancouver ............ T1 to T5  27 Mar
   VIE  Vienna ............... T4 to T5  27 Mar

W  WAW  Warsaw ............... T1 to N*  27 Mar
   IAD  Washington Dulles .... T4 to T5  17 Sep

Z  ZRH  Zurich ............... T4 to T5  27 Mar
   ___________________________ ___________________ ___________________


Key
*  LGW North
All dates 2008, unless otherwise stated
All comments welcome. Let me know if you spot any errors and omissions

Last edited by Prospero; Sep 23, 2008 at 5:07 pm Reason: update: ATL switch from LGW to T5, 30 Mar 2009
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Old Nov 30, 2007, 3:54 pm
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T5: Photo portfolio

British Airways has very generously offered Flyertalk members an exclusive preview of its T5 facility: an online photographic portfolio containing a very impressive set of shots, providing us with a vision of what will no doubt become a second home to many.

BA invites all to view, enjoy and marvel at the photographs of its new Terminal.

http://www.flickr.com/photos/2281972...7604032177838/

Last edited by Prospero; Mar 11, 2008 at 1:02 pm
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Old Nov 30, 2007, 3:54 pm
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Lounge information

Terminal 1
27 March - 17 September 2008
Lounge facilities shall be provided for BA passengers travelling to BCN, HEL, LIS, MAD and NCE in the current BA Domestic Terraces lounge located adjacent to the present Gate 5 cluster where these flights, it is believed, will depart from.

This lounge presently offers seating on two levels some with excellent panoramic views; each level with its own bar area and showers on the upper level.

Dedicated facility for BA Gold and oneworld Emeralds?: TBC

The existing international lounge pavilion (comprising Terraces and First Lounges) is expected to close on 27 March 2008. This information is unconfirmed and may be incorrect at this time.


Terminal 3
17 September 2008 onwards
It is expected that BA shall announce the opening date of its new Galleries Club lounge offering soon. However, it is anticipated (by us) to open on 17 September 2008 to coincide with the switch of BCN, HEL, LIS, MAD and NCE flights from T1 to T3. These routes are expected to be joined by BA flights to BKK, SIN and SYD in January 2009.


Terminal 4
30 April - January 2009
The existing Gate 1 lounge shall remain open until BA's final flight leaves T4 and the final routes (BKK, SIN and SYD) switch to T3 in January 2009. Note, this lounge presently offers dining facilities and showers.

Dedicated facility for BA Gold and oneworld Emeralds?: TBC

The Gate 10 lounge pavilion will remain open until 17 September 2008. A First pre-flight dining area will be provided at Gate 1 when the CCR closes. The closure dates of the individual lounges are currently slated as follows:

Gate 10 Terraces: 27 May
Gate 10 First lounge: 05 June
Gate 10 Concorde Room: 17 September

The existing Arrivals lounge is anticipated to remain open until January 2009. It won't be a full service arrivals lounge (no spa) and will only be open for a couple of hours for the SYD/BKK/SIN arrivals though the exact details are yet to be confirmed.


Terminal 5
27 March 2008 onwards

Galleries Concorde Room
The Galleries Concorde Room shall provide a "genuinely exclusive" environment for FIRST passengers and VIP guests only. Facilities shall comprise:
  • Intimate dining with elegantly designed booths, serving delicious gourmet meals all day
  • Cocktail Bar
  • Champagne Bar
  • Private dining area with intimate booth style seating
  • State of the art boardroom capable of seating 8 with fully supported flat screen for presentations and PCs
  • Three private cabanas - hotel-style rooms with a comfortable day bed, TV and ensuite bathroom so you can take a nap and freshen up before your flight
  • The Terrace - a relaxed viewing area where you can enjoy a drink and spectacular views

Galleries First
Galleries First shall be offered to passengers travelling in FIRST and Gold Executive Club members (and oneworld Emeralds). Facilities shall comprise:
  • Champagne Bar, Gold Bar and Wine Gallery
  • Coffee House
  • The Refectory and Deli
  • Terrace viewing area and bar
  • Interactive work and entertainment zone with internet and 60% more PCs than today’s lounges
  • News Zone with newspapers, magazines and TV news channels
  • Kids Zone designed by El Ultimo Grito
  • Shower suites

Galleries Club South
Open to all passengers travelling in First or Club World as well as Gold and Silver Executive Club members (or oneworld Emerald and Sapphire equivalent), the following facilities shall be on offer:
  • The Chef’s Theatre and Food Court with a view into the kitchen
  • The Terrace viewing area and bar
  • Two ‘Silver’ Bars

Galleries Club North
A small Club lounge at the northern end of the terminal will open for Club Europe passengers as well as Gold and Silver Executive Club members (or oneworld Emerald and Sapphire equivalent) travelling on short haul and domestic routes.


Galleries Club in Satellite B
This 465 seat Club lounge is located in T5B, the satellite terminal


Elemis Travel Spas
There are no less than four travel spas at T5. Three will be dedicated to departing passengers flying FIRST, Club World. Gold Executive Club members departing on a long haul flight in any class will also be welcome. These are located inside the Galleries First, the Galleries Club South and the Galleries Club in Satellite B lounges. The fourth is an arrivals spa, located in the Galleries Arrivals lounge (see below)
  • Intensely relaxing massage chairs
  • Expert massages and a range of treatments
  • The Spa bar, offering products to keep you feeling great throughout your flight, including tailored prescriptions

Galleries Arrivals
A landside lounge dedicated to arriving passengers flying FIRST, Club World. Gold Executive Club members arriving on a long haul flight in any class will also be welcome. Facilities shall comprise:
  • The Buffet Breakfast Bar, where you can see the food as it’s being prepared in the kitchen
  • The Breakfast Room, exclusively for FIRST passengers
  • Elemis Travel Spa with treatments specifically designed to prepare you for the day ahead
  • Hydrotherapy area with 94 shower rooms, of which there will be three types: full body jet, steam shower and deluxe massage. There will also be a suit pressing.
  • Cabanas, with new Infinity Bathrooms where the water will continually roll through the bath and over the sides to keep it clean and fresh.
  • Internet and news zones
http://www.terminal5.ba.com/en/arriv...ries-arrivals/


Your official guide to the Galleries
BA has published a lovely guide to its lounge offerings at Terminal 5. This is available for download, <<here>>
An interactive 3D lounge guide is also available: http://www.terminal5.ba.com/en/Lounges/

Last edited by Prospero; Jun 4, 2008 at 1:14 am Reason: update on Gate 10 lounge closures
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Old Nov 30, 2007, 3:54 pm
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Airport Logistics

Here is a collection of useful information from tfl and BAA for anyone doing land side transfers between T4 and T5, as compiled by nbevan:

Last edited by Prospero; Mar 30, 2008 at 1:41 pm
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Old Nov 30, 2007, 4:03 pm
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Good info thanks. Am probabaly flying to NYC around 30 April.

I wonder if it is a good idea to use T5 on the first day they fly to JFK/EWR or would I be better going a day earlier from T4?
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Old Dec 1, 2007, 2:35 am
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Good work Prospero. That is going to be very useful, thank you!
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Old Dec 1, 2007, 6:16 am
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Oslo T4-> T3? That must be an error. I have a booking in May 08 and the e-ticket says terminal 5.
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Old Dec 1, 2007, 6:45 am
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Thumbs up

^ Thanks Prospero, a very useful guide.
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Old Dec 1, 2007, 7:11 am
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Prospero, you have beaten me to it - I started my very own T5 FAQ recently; if you like, you can integrate it into yours:

Will Terminal 5 improve everything?

I won't lie to you, of course it will.
no thanks necessary!
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Old Dec 1, 2007, 7:54 am
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So what is officially the first flight scheduled to arrive at T5 and which one is first to leave.
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Old Dec 1, 2007, 8:00 am
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Inbound: BA26 from HKG
Outbound: BA302 to CDG

I believe IAMORGAN is on both.

Great idea, Prospero ^
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Old Dec 1, 2007, 8:38 am
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Originally Posted by Prospero
CPT Cape Town ............ T1 to T5 27 Mar
All comments welcome. Let me know if you spot any errors and omissions
Think Cape Town is a T4 flight and thus would move in April.
Good work ^
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Old Dec 1, 2007, 9:15 am
  #14  
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Thanks for setting this up Prospero ^. Will look for regular updates from this especially as I just got back from the T5 trial today. Given the emphasis on public transport how about a section on how to get there/parking/drop offs/pick ups etc when more info is available? Also any time saving tips for BA/FT regulars would be welcome
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Old Dec 2, 2007, 2:49 pm
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Premier

The December issue of BA's Business Life magazine has a full page article about T5 lounges. As Premier card holders and their benefits are not mentioned (by BA) very often, here is one excerpt from page 70:

Galleries arrivals lounge

The Galleries Arrivals Lounge - for First, Club World and Gold Executive Club members travelling longhaul - has a full restaurant for First and Premier card holders, a selfservice breakfast bar for Club World and Gold Exec Club members travelling on longhaul flights, ...

The chapter about Concorde Room only mentions F pax, not Prem.
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