Issues, bugs and glitches on ba.com
Nov 23, 2007, 5:44 am
#91
A FlyerTalk Posting Legend
Join Date: Oct 2002
Location: back to my roots in Scotland!
Programs: Tamsin - what else is there to say?
Posts: 47,843
Sorry if this is OT but i would just like some help.
I am trying to claim TPs and miles for a Malev flight in June. I have faxed BA three times, twice to the UK and once in Cyprus
and telephoned once specifically to sort this out. The phone call to BAEC was hopeless - and the person on the line really didnt want to help out on this. Its now five months - what do i have to do to have these TPs and points added - its not very many, LCA-BUD but it all adds up.
Im just feeling more than a tad frustrated - we get sold the idea of buying into FF programmes, and then have to do all the hard work, and BA are not helping here!
Thanks.
I am trying to claim TPs and miles for a Malev flight in June. I have faxed BA three times, twice to the UK and once in Cyprus
and telephoned once specifically to sort this out. The phone call to BAEC was hopeless - and the person on the line really didnt want to help out on this. Its now five months - what do i have to do to have these TPs and points added - its not very many, LCA-BUD but it all adds up.Im just feeling more than a tad frustrated - we get sold the idea of buying into FF programmes, and then have to do all the hard work, and BA are not helping here!
Thanks.
Nov 23, 2007, 7:21 am
#92
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routičres, PCR
Posts: 13,609
'Purchase this fare and you will be invited to join the Executive Club ...'
... or not, as the case may be.
That's the message I got for an O class LHR-ZRH return after clicking on the link in an e-mail from BA.
Having logged in and making the booking again, I get no such message, all other details (including O class) remaining the same.
One of these is correct, and I suspect it's the latter. So I wonder why I get a better offer clicking from the e-mail.
That's the message I got for an O class LHR-ZRH return after clicking on the link in an e-mail from BA.
Having logged in and making the booking again, I get no such message, all other details (including O class) remaining the same.
One of these is correct, and I suspect it's the latter. So I wonder why I get a better offer clicking from the e-mail.
Nov 23, 2007, 8:01 am
#93
FlyerTalk Evangelist
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
It's a misnomer anyway - you don't need a qualifying flight to join the EC now. The message has never displayed when you already have an EC account (i.e. are logged in).
Nov 25, 2007, 2:12 am
#94
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Morning all, been away for a week.... hence the silence.
I'll pick up all these tomorrow onwards and reply as soon as I have any news.
"Enhancement" suggestions will be passed on to the relevant people to look at.
Thanks and hope you all having a nice weekend
Dilly
I'll pick up all these tomorrow onwards and reply as soon as I have any news.
"Enhancement" suggestions will be passed on to the relevant people to look at.
Thanks and hope you all having a nice weekend
Dilly
Nov 25, 2007, 2:39 am
#95
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Many thanks Dilly.
Have a nice weekend too!
Have a nice weekend too!
Nov 25, 2007, 3:15 am
#96
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Dilly, could you confirm something please...
Is it true that when booking a redemption WT flight, if one uses the miles and cash option, the possibility to cancel online will not appear in MMB?
Is it true that when booking a redemption WT flight, if one uses the miles and cash option, the possibility to cancel online will not appear in MMB?
Nov 25, 2007, 3:38 am
#97
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
... I'm sure Lyndsay will be able to answer this... so I'll ask her if she doesn't spot this tomorrow.Thanks
Dilly.
Nov 25, 2007, 8:34 am
#98
Join Date: Apr 2001
Location: London, UK
Programs: BA/BD Gold/IC A/*Wood Gold - Certified BodyCombat and BodyPump Instructor
Posts: 6,070
The nice thing about these is that they are changeable for free up to 24 hours prior to departure
(Provided there is availability).And it beats paying Ł400 for birdseed up to EDI!
Nov 25, 2007, 8:44 am
#99
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Yes I have found that on very specific routes they are good value.
LHR-TLV for example is just 6000 miles+£22 cash.
Last edited by clubman; Nov 25, 2007 at 8:52 am
Nov 25, 2007, 9:03 am
#100
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Or maybe not...
Just made another booking and the option to change is there, but not to cancel.
The other booking I made yesterday for the same route in WT using full miles has the option to cancel as well.
Dilly, this looks like a web issue to me, but will wait to hear from you or Lyndsay.
Just made another booking and the option to change is there, but not to cancel.
The other booking I made yesterday for the same route in WT using full miles has the option to cancel as well.
Dilly, this looks like a web issue to me, but will wait to hear from you or Lyndsay.
Nov 25, 2007, 4:15 pm
#101
Join Date: Oct 2006
Programs: BA Silver, BMI Silver
Posts: 164
Your Seat has been changed bug
Hi Dilly,
Welcome to FT! I've got a minor issue for you, but it is definitely confusing.
My flight LGW-NCE has had the time changed by five minutes. However on the front page of MMB, it claims that my seat has been changed (which it hasn't), and neglects to mention the change of flight time unless you go into the detailed booking view, and even then it's far from clear. An email for all flight time changes, however minor, would be appreciated.
Cheers,
Chris.
Welcome to FT! I've got a minor issue for you, but it is definitely confusing.
My flight LGW-NCE has had the time changed by five minutes. However on the front page of MMB, it claims that my seat has been changed (which it hasn't), and neglects to mention the change of flight time unless you go into the detailed booking view, and even then it's far from clear. An email for all flight time changes, however minor, would be appreciated.
Cheers,
Chris.
Nov 25, 2007, 6:16 pm
#102
Join Date: Aug 2003
Location: Canada
Posts: 41
Hi Dilly:
I am trying to book online (executive club)a trip from yvr-tlv. I have done this in the past but now the response comes back that BA does not fly to this location. However it will allow a one way tlv-yvr or sea-tlv. Any help on this would be appreciated.
I am trying to book online (executive club)a trip from yvr-tlv. I have done this in the past but now the response comes back that BA does not fly to this location. However it will allow a one way tlv-yvr or sea-tlv. Any help on this would be appreciated.
Nov 25, 2007, 11:59 pm
#103
Join Date: Apr 2005
Location: Florida
Posts: 1,867
I reported this same issue two weeks ago. Hopefully they are working on it.
I can MLA-LGW and LGW-ATL but if I try MLA-ATL, BA says they do not fly this route. (I am trying to book this flight on dates before March 30 when BA stops flying to MLA)
Nov 28, 2007, 1:14 pm
#104
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
^^
Brilliant news and very much appreciated! And remember we never moan here at FT we just "make suggestions for imrpovement!
Can I start the ball rolling with 2 things...
1. When I click the "Exit Booking" after viewing a booking on MMB the page it goes to is a search page requiring the Booking Ref and Surname. Can the linkl be changed so it goes back to the list if actual bookings against my Exec number?
2. I use a Nokia Internet pad and have just bought the newer N800 version but it won't let me log in to ba.com. When I click the field to type in my Exec Number it causes the ba.com page to refresh. I am not sure if this is a browser fault on the device or a fault with how ba.com is coded? As it did the same thing on 2 different versions of the device and no other website does this I wonder if it is more likely a ba.com fault? If I can log in to ba.com with this device then I can stop taking my laptop with me on my travels which would be great!
Thanks for setting this up Lyndsay and co!
Rich
Brilliant news and very much appreciated! And remember we never moan here at FT we just "make suggestions for imrpovement!
Can I start the ball rolling with 2 things...
1. When I click the "Exit Booking" after viewing a booking on MMB the page it goes to is a search page requiring the Booking Ref and Surname. Can the linkl be changed so it goes back to the list if actual bookings against my Exec number?
2. I use a Nokia Internet pad and have just bought the newer N800 version but it won't let me log in to ba.com. When I click the field to type in my Exec Number it causes the ba.com page to refresh. I am not sure if this is a browser fault on the device or a fault with how ba.com is coded? As it did the same thing on 2 different versions of the device and no other website does this I wonder if it is more likely a ba.com fault? If I can log in to ba.com with this device then I can stop taking my laptop with me on my travels which would be great!
Thanks for setting this up Lyndsay and co!
Rich
1. Great suggestion and I've passed this on. I'll keep you updated on this. If an exec club member only had one booking, then would it make sense to return to the exec club landing page once you exit that single booking?
2. Currently ba.com is not designed to work with mobile devices but this area is being looked at so I've passed on your comments re the N800.
Thanks and kind regards,
Dilly
Nov 28, 2007, 8:09 pm
#105
Join Date: Nov 2006
Location: Aberdeenshire
Programs: BA
Posts: 1,007
Hiya...
1. Great suggestion and I've passed this on. I'll keep you updated on this. If an exec club member only had one booking, then would it make sense to return to the exec club landing page once you exit that single booking?
2. Currently ba.com is not designed to work with mobile devices but this area is being looked at so I've passed on your comments re the N800.
Thanks and kind regards,
Dilly
1. Great suggestion and I've passed this on. I'll keep you updated on this. If an exec club member only had one booking, then would it make sense to return to the exec club landing page once you exit that single booking?
2. Currently ba.com is not designed to work with mobile devices but this area is being looked at so I've passed on your comments re the N800.
Thanks and kind regards,
Dilly
2. I'm not important enough to have a swanky mobile device paid for by the office
just a normal phone for me 