Issues, bugs and glitches on ba.com
Nov 30, 2010, 4:44 am
#856
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Hi
Our IM teams are looking into this issue but they have asked for the travel dates you were trying to book so they can replicate the problem.
Kind regards Karen
Our IM teams are looking into this issue but they have asked for the travel dates you were trying to book so they can replicate the problem.
Kind regards Karen
Folks I am trying to book an F class award ticket from LHR-RDU via Miami. If I search LHR-MIA I see the flight available, and when I search MIA-RDU and included AA partner, I see MIA-RDU. It is a legal connection time (2hrs 40mins) and it also shows up on KVS (so presumably Qantas search engine picks it up).
However trying to book on ba.com when I do LHR-RDU it is only showing me connections via New York, which happen to involve changing from JFK to LGA which is not very attractive. I don't see any option to "show more routes" or force it via multi-city to go through MIA. Help!??
However trying to book on ba.com when I do LHR-RDU it is only showing me connections via New York, which happen to involve changing from JFK to LGA which is not very attractive. I don't see any option to "show more routes" or force it via multi-city to go through MIA. Help!??
Nov 30, 2010, 4:44 am
#857
FlyerTalk Evangelist
Join Date: May 2005
Location: TLV/LHR
Programs: BA GGL, IHG Diamond Elite Amb, HH Diamond, Avis PC, Hertz PC, Sixt Platinum
Posts: 12,948
Anyone else getting the following message when trying to access their account despite their cookies being fully enabled?
Please enable cookies
In order to take full advantage of the British Airways web site, cookies must be enabled in your browser. No personal information will be stored in the cookie.
Please enable cookies and restart your browser.
British Airways will always respect the privacy of your personal information. For more information see our cookie policy.
In order to take full advantage of the British Airways web site, cookies must be enabled in your browser. No personal information will be stored in the cookie.
Please enable cookies and restart your browser.
British Airways will always respect the privacy of your personal information. For more information see our cookie policy.
Nov 30, 2010, 5:19 am
#859
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Nov 30, 2010, 5:22 am
#860
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Hi
I've raised this issue for you and hope to get back to you soon with an update.
Kind regards Karen
I've raised this issue for you and hope to get back to you soon with an update.
Kind regards Karen
Hi there
Wondering if anyone can help me.
We have booked a flight and hotel package through BA.com and are not able to enter our booking online as it brings up the following message
"Error. Sorry we are unable to display your booking as there are no flights in the booking. Please contact your local British Airways office or travel agent"
So we have tried calling, spoken to about 3 or 4 different people to be told that someone is looking into this. I have emailed asking for help saying that I havent been able to get an answer by calling only to be given a standard 'sorry to hear you are having issues. Please call your local BA office'.
I understand that issues might arise but given that I booked through BA's own website and my flight is in 4 days (which will in turn mean I cannot check in online) - what can I do?
Has anyone else experienced similar problems booking a hotel and flight on BA.com?
Any help would be appreciated.
Scott
Wondering if anyone can help me.
We have booked a flight and hotel package through BA.com and are not able to enter our booking online as it brings up the following message
"Error. Sorry we are unable to display your booking as there are no flights in the booking. Please contact your local British Airways office or travel agent"
So we have tried calling, spoken to about 3 or 4 different people to be told that someone is looking into this. I have emailed asking for help saying that I havent been able to get an answer by calling only to be given a standard 'sorry to hear you are having issues. Please call your local BA office'.
I understand that issues might arise but given that I booked through BA's own website and my flight is in 4 days (which will in turn mean I cannot check in online) - what can I do?
Has anyone else experienced similar problems booking a hotel and flight on BA.com?
Any help would be appreciated.
Scott
Nov 30, 2010, 5:30 am
#861
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
If I search LHR-RDU same day, I am not given MIA connecting option (seems to be same on any date - ba.com never seems to offer this routing). All options are connecting via JFK/LGA
Nov 30, 2010, 5:56 am
#862
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Thanks I'll get back to you soon.
Kind regards Karen
Kind regards Karen
Sure. searching Sat 2nd July 2011, LHR-MIA BA0207 showing 4 available in F. Same day AAA0820 MIA-RDU also with 4 in F. Definitely enough connecting time and there is another later flight with availability too.
If I search LHR-RDU same day, I am not given MIA connecting option (seems to be same on any date - ba.com never seems to offer this routing). All options are connecting via JFK/LGA
If I search LHR-RDU same day, I am not given MIA connecting option (seems to be same on any date - ba.com never seems to offer this routing). All options are connecting via JFK/LGA
Nov 30, 2010, 11:27 am
#863
Join Date: Feb 2007
Location: FL350, seat 0k
Programs: SK*G, BA Silver, Flying Blue, VLM, VT Traveller, PC Platinum, BW Diamond
Posts: 3,545
Can't book LCY-MAD-XX-MAD-LCY in discount economy
3 really annoying issues, all involving flights through Madrid onto an IB codeshare:
1) When booking a LHR-MAD-XXX-MAD-LHR trip, only the LHR-MAD-LHR legs post into the BAEC account. The domestic leg never does and requires posting of boarding passes to BAEC (or arguements by email)
2) When trying to book a LCY-MAD-XXX-MAD-LCY trip, BA.com will only book one leg into J and the other into full-fare Y. It is however perfectly possible to book a discount economy ticket on Iberia.com
3) When using OLCI with an Iberia codeshare domestic (eg LHR-MAD on BA then MAD-XXX on Iberia), it is impossible to OLCI for the BA leg until the Iberia Leg has been checked in first as BA.com automatically routes one to Iberia.com
Its also impossible to select exit-row seats using mobile checkin (but this is more an iberia.com problem i think).
Please can the first 2 be fixed ASAP, it is really really annoying.
1) When booking a LHR-MAD-XXX-MAD-LHR trip, only the LHR-MAD-LHR legs post into the BAEC account. The domestic leg never does and requires posting of boarding passes to BAEC (or arguements by email)
2) When trying to book a LCY-MAD-XXX-MAD-LCY trip, BA.com will only book one leg into J and the other into full-fare Y. It is however perfectly possible to book a discount economy ticket on Iberia.com
3) When using OLCI with an Iberia codeshare domestic (eg LHR-MAD on BA then MAD-XXX on Iberia), it is impossible to OLCI for the BA leg until the Iberia Leg has been checked in first as BA.com automatically routes one to Iberia.com
Its also impossible to select exit-row seats using mobile checkin (but this is more an iberia.com problem i think).
Please can the first 2 be fixed ASAP, it is really really annoying.
Last edited by globalste; Nov 30, 2010 at 11:42 am
Dec 1, 2010, 5:38 am
#864
Join Date: Oct 2007
Location: London
Programs: BA - Gold for Life, CCR & GGL; IC Spire Elite Ambassador; Diamond Hilton Honors; Hyatt Discoverist
Posts: 6,720
I booked another MFU from J to F today and it again shows that we have GF acces due to my Gold card and not the CCR.
Although not a major issue, it would be nice if it was somewhere on the to do list in the near future?
Any thoughts ba.com helper? Thanks.
Although not a major issue, it would be nice if it was somewhere on the to do list in the near future?
Any thoughts ba.com helper? Thanks.
Dec 2, 2010, 12:31 am
#865
Join Date: Dec 2010
Posts: 1
Hi,
I am attempting to enter my details in Manage My Booking
When i submit them, I receive the error:
Error: There was a problem with your request, please try again later.
I googled this error, and found this page.
I am using my booking reference and lastname on the front page and am still receiving the error.
BA Helper - do you know what is going wrong?
Cheers,
Brendan.
I am attempting to enter my details in Manage My Booking
When i submit them, I receive the error:
Error: There was a problem with your request, please try again later.
I googled this error, and found this page.
I am using my booking reference and lastname on the front page and am still receiving the error.
BA Helper - do you know what is going wrong?
Cheers,
Brendan.
Dec 4, 2010, 3:26 am
#866
Join Date: Feb 2007
Location: FL350, seat 0k
Programs: SK*G, BA Silver, Flying Blue, VLM, VT Traveller, PC Platinum, BW Diamond
Posts: 3,545
BA Tierpoints and miles in the Top RH corner of the screen do not match the TP and Miles on my BAEC homepage...
Dec 4, 2010, 2:14 pm
#867
Join Date: Jan 2009
Location: OSL
Posts: 289
"ba.com helper" should also look into this issue:
http://www.flyertalk.com/forum/briti...fu-ba-com.html
http://www.flyertalk.com/forum/briti...fu-ba-com.html
Dec 6, 2010, 6:19 pm
#868
Join Date: May 2004
Posts: 2,660
I'm not sure if this one's already been brought up here - it's a bit of a long thread!
I have a ba.com booking that I'd normally be able to change online. Indeed, I will need to do so sometime in the next few days.
Unfortunately, the "Change date/time of my flight" option is grayed out, and when I click on it to try to see why, it says:
I have a theory as to why this might be... the flight is showing a status (in "get your attention red") of "Confirmed. Please note new flight times." instead of the simple old "Confirmed." Could this be causing BA.com to treat my flight as something other than confirmed, and therefore not changeable online?
I'm not sure what other reasons there would be, so thought I'd put it up here.
Thanks.
I have a ba.com booking that I'd normally be able to change online. Indeed, I will need to do so sometime in the next few days.
Unfortunately, the "Change date/time of my flight" option is grayed out, and when I click on it to try to see why, it says:
Originally Posted by Manage My Booking
We regret that this booking cannot be changed on ba.com as one or more flights have not been confirmed. Please contact your local British Airways office.
I'm not sure what other reasons there would be, so thought I'd put it up here.
Thanks.
Dec 7, 2010, 6:10 am
#869
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Hi
I'm sorry you are having problems booking your flights.
I will raise this with our IM teams and get back to you with an update as soon as I can.
In the meantime, can you PM me the booking reference for the first issue so we can look at the live problem.
Kind regards Karen
I'm sorry you are having problems booking your flights.
I will raise this with our IM teams and get back to you with an update as soon as I can.
In the meantime, can you PM me the booking reference for the first issue so we can look at the live problem.
Kind regards Karen
3 really annoying issues, all involving flights through Madrid onto an IB codeshare:
1) When booking a LHR-MAD-XXX-MAD-LHR trip, only the LHR-MAD-LHR legs post into the BAEC account. The domestic leg never does and requires posting of boarding passes to BAEC (or arguements by email)
2) When trying to book a LCY-MAD-XXX-MAD-LCY trip, BA.com will only book one leg into J and the other into full-fare Y. It is however perfectly possible to book a discount economy ticket on Iberia.com
3) When using OLCI with an Iberia codeshare domestic (eg LHR-MAD on BA then MAD-XXX on Iberia), it is impossible to OLCI for the BA leg until the Iberia Leg has been checked in first as BA.com automatically routes one to Iberia.com
Its also impossible to select exit-row seats using mobile checkin (but this is more an iberia.com problem i think).
Please can the first 2 be fixed ASAP, it is really really annoying.
1) When booking a LHR-MAD-XXX-MAD-LHR trip, only the LHR-MAD-LHR legs post into the BAEC account. The domestic leg never does and requires posting of boarding passes to BAEC (or arguements by email)
2) When trying to book a LCY-MAD-XXX-MAD-LCY trip, BA.com will only book one leg into J and the other into full-fare Y. It is however perfectly possible to book a discount economy ticket on Iberia.com
3) When using OLCI with an Iberia codeshare domestic (eg LHR-MAD on BA then MAD-XXX on Iberia), it is impossible to OLCI for the BA leg until the Iberia Leg has been checked in first as BA.com automatically routes one to Iberia.com
Its also impossible to select exit-row seats using mobile checkin (but this is more an iberia.com problem i think).
Please can the first 2 be fixed ASAP, it is really really annoying.
Dec 7, 2010, 6:18 am
#870
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818