Issues, bugs and glitches on ba.com
Jan 30, 2008, 4:51 am
#151
Join Date: Oct 2006
Programs: BA Silver, BMI Silver
Posts: 164
Email when flight times change
Thanks for fixing this! It would be great, however if the system could send an email when flight times change.
If it helps you to justify it internally, Expedia sends them if I have a booking made on there!
Cheers,
Chris.
Jan 30, 2008, 6:39 am
#152
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routičres, PCR
Posts: 13,609
Feb 4, 2008, 3:10 am
#153
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Just a link back to :-
http://www.flyertalk.com/forums/showthread.php?t=786649
Hopefully Dilly has this thread registered.
Cheers,
Rick
http://www.flyertalk.com/forums/showthread.php?t=786649
Hopefully Dilly has this thread registered.
Cheers,
Rick
Feb 4, 2008, 7:15 am
#154
Join Date: Nov 2006
Location: RBKC
Programs: MUCCI Diamante- that's all that matters
Posts: 546
Hi Dilly,
I hope you are well.
I have 2 problems, which I hope you can help me with. If not, perhaps you can point me in the right direction.
1. I have a 241 booking, but need to change the dates. The link in MMB is not active (greyed out), so can't do it online. I called BAEC who want to charge me Ł60 (2 pax) for doing it over the phone and despite me protesting that it can be done online, but not in my case, they won't waive the fee. If I pm you the PNR could you help me out?
2. This is a glitch, I think. Everytime I book flights travelling with a person who's surname starts letters A-G (mine starts after G) and under the same PNR, my companion gets the confirmation email. I even booked over the phone and pointed this out. They assured me that the email will come to me, which it did not. This is annoying, because sometimes you don't want the other person to know how much you paid for the flights.
Can you help? Many thanks
Kevin
I hope you are well.
I have 2 problems, which I hope you can help me with. If not, perhaps you can point me in the right direction.
1. I have a 241 booking, but need to change the dates. The link in MMB is not active (greyed out), so can't do it online. I called BAEC who want to charge me Ł60 (2 pax) for doing it over the phone and despite me protesting that it can be done online, but not in my case, they won't waive the fee. If I pm you the PNR could you help me out?
2. This is a glitch, I think. Everytime I book flights travelling with a person who's surname starts letters A-G (mine starts after G) and under the same PNR, my companion gets the confirmation email. I even booked over the phone and pointed this out. They assured me that the email will come to me, which it did not. This is annoying, because sometimes you don't want the other person to know how much you paid for the flights.
Can you help? Many thanks
Kevin
Feb 4, 2008, 7:25 am
#155
Join Date: Oct 2005
Location: MCO
Programs: BAEC Silver, Amex Bonvoy, Chase BA
Posts: 360
I also couldn't cancel my 241 booking online.
Hi Dilly,
I hope you are well.
I have 2 problems, which I hope you can help me with. If not, perhaps you can point me in the right direction.
1. I have a 241 booking, but need to change the dates. The link in MMB is not active (greyed out), so can't do it online. I called BAEC who want to charge me Ł60 (2 pax) for doing it over the phone and despite me protesting that it can be done online, but not in my case, they won't waive the fee. If I pm you the PNR could you help me out?
2. This is a glitch, I think. Everytime I book flights travelling with a person who's surname starts letters A-G (mine starts after G) and under the same PNR, my companion gets the confirmation email. I even booked over the phone and pointed this out. They assured me that the email will come to me, which it did not. This is annoying, because sometimes you don't want the other person to know how much you paid for the flights.
Can you help? Many thanks
Kevin
I hope you are well.
I have 2 problems, which I hope you can help me with. If not, perhaps you can point me in the right direction.
1. I have a 241 booking, but need to change the dates. The link in MMB is not active (greyed out), so can't do it online. I called BAEC who want to charge me Ł60 (2 pax) for doing it over the phone and despite me protesting that it can be done online, but not in my case, they won't waive the fee. If I pm you the PNR could you help me out?
2. This is a glitch, I think. Everytime I book flights travelling with a person who's surname starts letters A-G (mine starts after G) and under the same PNR, my companion gets the confirmation email. I even booked over the phone and pointed this out. They assured me that the email will come to me, which it did not. This is annoying, because sometimes you don't want the other person to know how much you paid for the flights.
Can you help? Many thanks
Kevin
Feb 9, 2008, 7:00 am
#156
Join Date: Feb 2008
Posts: 4
Adding to existing booking
I booked one RT in WTP with dollars and another using miles on ba.com, but they are two separate bookings. I called into BAEC and was told I couldn't combine them and since my wife is not silver, there is no way to ensure that we have seats together on the flight unless we get lucky when online check-in opens. One of the most unhelpful people I've spoken to BAEC in the call center in a while! Wouldn't bother to try to offer any options. Any options here? Should I cancel both flights and book this via phone? Thanks.
Feb 14, 2008, 7:38 am
#157
Join Date: Jan 2007
Location: Mostly AUS or rural England
Programs: BAEC redundant Bronze, AAdvantage Lifetime PLT, CO, WN, B6
Posts: 6,526
Dilly,
Have you been looking at the question of choosing a the fare class as well as chceking it?
There's another thread running
http://www.flyertalk.com/forum/showthread.php?t=789132
which highlights how much of a pain the current system is. I'm trying to book a ticket where at least the inbound is changeable for a fee - I don't want to get stuck with an inflexible I fare, but the cost chasm to J is huge, so I'd like D. The problem is ba.com has just two switches "lowest cost" and "flexible". If you can allow me to force a particular fare class (in this case I know from expertflyer that both D & C are available), could you add an extra option to give us "changeable for a fee"?
Also, in my case this is made more difficult because it's an open jaw - LGW-GVA, CDG-LHR so the flexibility of selecting flights is much lower than with a simple round trip. Why can't you implement the same price versus schedule options for open jaws as you do for other itineries?
Feb 14, 2008, 11:25 am
#158
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Feb 15, 2008, 6:31 am
#159
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London and Zurich
Programs: AA, BA, Mucci: Sir Roger des Directions Routičres, PCR
Posts: 13,609
Booking award flights, the BAEC membership number is shown as default. This means that Blue members are unable to select seats even if they have OW Emerald or Sapphire status.
When booking Club or Peasant as awards, I have found that a call to EC usually ends up with seat numbers ... after the initial rejection, then 'but they're award tickets', then the reference to OW t+cs and the substitution of OW numbers in the booking.
It would be useful if alternative numbers could be inserted when booking to avoid this extra hassle. No miles or tier points earned, so no great problem?
When booking Club or Peasant as awards, I have found that a call to EC usually ends up with seat numbers ... after the initial rejection, then 'but they're award tickets', then the reference to OW t+cs and the substitution of OW numbers in the booking.
It would be useful if alternative numbers could be inserted when booking to avoid this extra hassle. No miles or tier points earned, so no great problem?
May 7, 2008, 4:22 pm
#160
Join Date: Jan 2007
Location: Mostly AUS or rural England
Programs: BAEC redundant Bronze, AAdvantage Lifetime PLT, CO, WN, B6
Posts: 6,526
Forgive me if this has been thrashed to death before, but I can't find it.
It's a small but irritating point that most of the time as a US registered user I get at least a $20 online discount for signing into BAEC, however if I go through the
Executive Club -> spending miles -> upgrade a new booking -> choose flights
path I get the same base price without the $20 discount. I guess I could make the booking with the $20 then subsequently fight with 1-800-AIRWAYS to get them to do the upgrade without the change fee, but was it intended that I shouldn't get the $20 online discount if I want to upgrade, even though I can handle the whole transaction online?
It's a small but irritating point that most of the time as a US registered user I get at least a $20 online discount for signing into BAEC, however if I go through the
Executive Club -> spending miles -> upgrade a new booking -> choose flights
path I get the same base price without the $20 discount. I guess I could make the booking with the $20 then subsequently fight with 1-800-AIRWAYS to get them to do the upgrade without the change fee, but was it intended that I shouldn't get the $20 online discount if I want to upgrade, even though I can handle the whole transaction online?
Jul 4, 2008, 2:10 pm
#161
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
Dilly,
Using the Book multi-city function, I find myself thwarted by BA.com's insistence on a 120 minute minimum connection at LGW. Surely the 2 hour MCT only applies to LHR transfers. Is this a change or could it be a fare explorer glitch?
Any assistance would be most gratefully received
Using the Book multi-city function, I find myself thwarted by BA.com's insistence on a 120 minute minimum connection at LGW. Surely the 2 hour MCT only applies to LHR transfers. Is this a change or could it be a fare explorer glitch?
Any assistance would be most gratefully received
Jul 6, 2008, 1:41 pm
#163
Company Representative - British Airways
Join Date: Aug 2007
Location: UK
Posts: 818
Guys, thanks for the posts/PMs.
I'll be looking into these over the next couple of days and will contact you.
Kind regards,
Dilly
I'll be looking into these over the next couple of days and will contact you.
Kind regards,
Dilly
Jul 7, 2008, 6:32 am
#164
Join Date: Apr 2008
Location: Northumberland, UK
Programs: BA Gold, Marriott Gold, Hilton Honors Gold
Posts: 147
Summary of open itineraries on Exec Club page
Hi Dilly
Another one to keep you busy............
It would be very useful to see a summary of all open BA itineraries on the Exec Club page. It would certainly save time trawling around for booking references etc.
Other FF programmes have this facility and it's very useful.
Thanks
Zigzag
Another one to keep you busy............
It would be very useful to see a summary of all open BA itineraries on the Exec Club page. It would certainly save time trawling around for booking references etc.
Other FF programmes have this facility and it's very useful.
Thanks
Zigzag
Jul 7, 2008, 6:42 am
#165
Join Date: May 2008
Programs: BA GGL, VS Gold, BD Gold, Flying Blue Platinum, IC RA, Hilton Diamond, Eurostar Carte Blanche
Posts: 2,629
Hi Dilly
Another one to keep you busy............
It would be very useful to see a summary of all open BA itineraries on the Exec Club page. It would certainly save time trawling around for booking references etc.
Other FF programmes have this facility and it's very useful.
Thanks
Zigzag
Another one to keep you busy............
It would be very useful to see a summary of all open BA itineraries on the Exec Club page. It would certainly save time trawling around for booking references etc.
Other FF programmes have this facility and it's very useful.
Thanks
Zigzag
Isn't that what clicking on "View or change an existing booking gives you" - confused.com
