Problems with Finnair flights posting to BA EC account?
Feb 15, 2008, 1:49 am
#16
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 11,924
I've just had my backlog of 4 online claimed AY flights approved, and the miles are already in my BAEC account 
First claim was done on 29 December, so it took almost 7 weeks to clear. Hopefully Finnair has now finally got the system working, I'll find out next week, when taking another AY flight on Monday.
First claim was done on 29 December, so it took almost 7 weeks to clear. Hopefully Finnair has now finally got the system working, I'll find out next week, when taking another AY flight on Monday.At least it's not as bad as MA.
Feb 15, 2008, 1:58 am
#17
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,765
I have had a similar problem even though i have NEVER had a Finnair Plus account, I guess someone with a similar name may have one, but in that case what is the point of entering your FF details in the booking if AY feel free to override this?
Feb 15, 2008, 2:31 am
#18
Join Date: Jun 2004
Location: SCL, MCT, LGW and a variety of 1W lounges in between.
Programs: BA Mucci (Seigneur et Ingenieur des Appareils Volants (Gold)), QF (WP and LTG), AA EXP, GF Gold
Posts: 3,931
AA have a hijack system too which can override my QF number if I am not careful. I paid cash at a ticket desk for a ticket, never mentioned my AA number, gave the QF card over and when I tried to get the elite seating at the front of Y then they told me I was not eligible as my AA account was not elite!
IB have a horrible record of assuming that the QF designator is QA which really screws you over. As for LAN, well nothing has posted when on an LA flight but when operated by LA but under AA codeshare then those post fine.
IB have a horrible record of assuming that the QF designator is QA which really screws you over. As for LAN, well nothing has posted when on an LA flight but when operated by LA but under AA codeshare then those post fine.
May 12, 2008, 6:13 am
#20
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 11,924
It appears that miles from AY coded flights are still not posting. 2 flights from 6 days ago, and neither have posted. Anyone else having more luck?
Or is it an AY/MA conspiracy to prevent miles awarding to BAEC members?
Or is it an AY/MA conspiracy to prevent miles awarding to BAEC members?
May 12, 2008, 6:38 am
#21
FlyerTalk Evangelist
Join Date: Jun 2005
Location: Point Place, Wisconsin
Programs: LH HON, BA Gold, EK Gold
Posts: 14,505
My January flights also did not post. After a week I submitted my "claim" online with ba.com and the flights then posted within 48 hours.
Annoying though that one has to chase this up ...
Annoying though that one has to chase this up ...
May 12, 2008, 7:09 am
#22
Join Date: Aug 2007
Location: London
Programs: BA GfL & GGL, LH Sen, EK & VS Gold, Amex Cent
Posts: 1,719
I tend to find that if you just leave it they post after 8 weeks. But what I do (and has always worked so far) is if they don't post after a week (the current criteria on the BA website), then submit online with the ETKT number, and I have always had them approved within 24hrs. Remember, even the 30min flights within Finland, on a Y,B,H ticket (on AY metal) get you 20 tier points so its worth submitting.....
May 12, 2008, 7:26 am
#23
Join Date: Nov 2003
Location: JFK/LGA
Programs: AA EXP/5 MM, BA Blue Bayou, HH LT Diamond
Posts: 5,823
I tend to find that if you just leave it they post after 8 weeks. But what I do (and has always worked so far) is if they don't post after a week (the current criteria on the BA website), then submit online with the ETKT number, and I have always had them approved within 24hrs. Remember, even the 30min flights within Finland, on a Y,B,H ticket (on AY metal) get you 20 tier points so its worth submitting.....
May 14, 2008, 10:30 am
#24
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 11,924
What's wrong with these half-wit "partner" airlines. AY flights used to post in 2-3 days, regular as clockwork.
My latest 4 AY flights from last week again failed to post. Fortunately the online claim works for AY - the first missing miles claim submitted at 0700 yesterday, showed up as "approved" in "where is my partner claim" 6-7 hours later, and the miles posted this afternoon.
I guess it is all relative. MA flights don't post either, and then they think up a thousand reasons why you aren't going to get the miles/TPs when you try and claim them. Half wits.
My latest 4 AY flights from last week again failed to post. Fortunately the online claim works for AY - the first missing miles claim submitted at 0700 yesterday, showed up as "approved" in "where is my partner claim" 6-7 hours later, and the miles posted this afternoon.
I guess it is all relative. MA flights don't post either, and then they think up a thousand reasons why you aren't going to get the miles/TPs when you try and claim them. Half wits.
Jan 13, 2009, 2:33 am
#25
Join Date: Aug 2004
Location: Germany
Programs: *A Gold, OWE
Posts: 971
I don't know what you guys do different.
Have the same problem with non-posting AY flights.
Put in a online request about 2 weeks ago - and still no posting of the miles or the TP. Any hints how to speed up the process ?
Have the same problem with non-posting AY flights.
Put in a online request about 2 weeks ago - and still no posting of the miles or the TP. Any hints how to speed up the process ?
Jan 13, 2009, 5:03 am
#26
FlyerTalk Evangelist
Join Date: Dec 2004
Posts: 11,924
Firstly, does the claim show there at all? If not, the claim didn't even register. If it does show, does the status show as "Submitted", "Approved" or "Rejected"?
Submitted - You need to call BAEC and shout at them and find out why it isn't approved yet.
Approved - You need to call BAEC and shout at them and ask why the miles/TPs didn't post yet
Rejected - You just to shout at someone. Anyone.
Jan 13, 2009, 5:08 am
#27
Join Date: Mar 2002
Location: MEL
Programs: BA Gold; VA Velocity Gold; LH FTL; Marriott Gold; ICHG Platinum AMB; Hilton Gold
Posts: 5,393
Recnet flights with AY have eventually posted for me, but it has taken around 3 weeks for them to do so. No online claim needed, just a lot of patience!
Jan 13, 2009, 7:47 am
#28
Join Date: Aug 2004
Location: Germany
Programs: *A Gold, OWE
Posts: 971
If you put in an online claim go and have a look at the Why Are Partner Airlines So Useless page
Firstly, does the claim show there at all? If not, the claim didn't even register. If it does show, does the status show as "Submitted", "Approved" or "Rejected"?
Submitted - You need to call BAEC and shout at them and find out why it isn't approved yet.
Approved - You need to call BAEC and shout at them and ask why the miles/TPs didn't post yet
Rejected - You just to shout at someone. Anyone.
Firstly, does the claim show there at all? If not, the claim didn't even register. If it does show, does the status show as "Submitted", "Approved" or "Rejected"?
Submitted - You need to call BAEC and shout at them and find out why it isn't approved yet.
Approved - You need to call BAEC and shout at them and ask why the miles/TPs didn't post yet
Rejected - You just to shout at someone. Anyone.
Jan 13, 2009, 8:40 am
#29
Join Date: May 2007
Location: Zurich
Programs: BA GGL, TK*G EL, KL P ELPL, ex AB P, ex LH/LX Sen, HHonors D4L, Bonvoy P
Posts: 1,647
My AY claims also show "submitted" since 30 Dec 08 and nothing happens. This is unlike the previous experience when AY flights either posted without a problem or then within 2 days after submitting the claim. Looks to me a bit like a general problem, perhaps the AY staff handling claims is on leave ...
