Gold Guest List

Old Aug 8, 2007, 8:32 am
  #151  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,758
Originally Posted by Moomba
The point I was trying to make whilst it is fine have a super elite status that gets some extra benefit, like more award availability etc., shouldn't BA do something about fixing some of the problems discussed in this thread?

Surely they would be better off not pissing people off in the first place rather than schmoozing their top 3000 customers when the inevitable happens?

Or does BA think it can survive just on the income of the top 3000 whilst the rest of us Gold bugger off elsewhere?
This is exactly the point I was trying to make several posts above. It is one thing to protect the revenue from the very top tier of customers, that is perfectly reasonable, but the flying habits of those customers will inevitably change over time. BA should really be correcting some of the many problems which will (IMHO) reduce the number of customers prepared to replace the current top 3000 as the original numbers decline.

Look after your top customers well by all means, but also ensure that the pool of potential top customers is not "drained" as a result of the utter frustration many people regularly experience when flying BA (not all of these things are entirely within BA's control but the response to external factors is within BA's control). The complete and utter lack of anything approaching a decent customer relations/service recovery tea, for all but Prems and GGL is a rather bad joke. We all know the kind of crap we see in letters/emails back from BAngalore and that is when they can be bothered to reply. If they cannot even grasp the basic issues involved in a complaint, how the hell can they accurately record these and take preventative action once the number of problems in a given operational area falls outside an acceptable range?

3000 people will not go very far towards filling each daily flight BA operate. Common sense dictates that normal Pareto optimisation principles will apply here (80% of revenue probably comes from 20% of PAX). BA's response has been to really look after the top 0.05% (my guesstimate) what about the other 19.95% of high revenue customers to say nothing of the remaining 80% who may go on to become high revenue customers.

Good luck to those on the GGL after all you have earned it. I am pretty sure I could not go through the pain of 3.5k TP's a year on BA Metal for at least 3 years. However decent Customer Service should not begin and end with this elite group.
Land-of-Miles is offline  
Old Aug 8, 2007, 2:17 pm
  #152  
 
Join Date: Dec 2006
Location: Uk south
Programs: BA Gold Hilton Gold
Posts: 43
What is the max number of guests anyone has got in the lounges at LHR?

I am traveling with a few others next Friday and wanted to get one extra in with us. Asked BA GGL if they could help but apparently they have no control over what goes on there.

They said give it a try anyway as you never know. I suppose it is just a case of how nice the desk is on the day.
execflyer is offline  
Old Aug 8, 2007, 2:22 pm
  #153  
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Originally Posted by execflyer
Asked BA GGL if they could help but apparently they have no control over what goes on there.
What!!!???
<SHOCK, HORROR, DISBELIEF>
Quick, someone pass me the smelling salts! There is actually something that GGL cannot do!
AJLondon is offline  
Old Aug 8, 2007, 3:33 pm
  #154  
 
Join Date: Feb 2005
Location: England, though not on purpose.
Posts: 3,563
Originally Posted by AJLondon
What!!!???
<SHOCK, HORROR, DISBELIEF>
Quick, someone pass me the smelling salts! There is actually something that GGL cannot do!
Hohoho!
Pyeinthesky is offline  
Old Aug 9, 2007, 6:32 am
  #155  
FlyerTalk Evangelist
 
Join Date: Dec 2004
Posts: 11,924
Guys, there is a lot of rubbish being written here.

And for those that haven't made the GGL, stay tuned for a huge improvement in service, in the form of the Gold Desk.

A new team 20-30 dedicated staff who are going to be there for all the GCH. The GGL members will stay with the GGL and any non GGL members will be now dealing with the Gold Desk. Exciting stuff, huh?

I believe you may start to notice a massive improvement in service and a greatly reduced call waiting time, once this is up and running. Some of the things the GGL pull off wont be an option for the GD agents. I dont think they will have email contact either it will be strictly phone number contact only. It should be up and running in a month or so.

Happy now everyone?
Smirnoff is offline  
Old Aug 9, 2007, 6:46 am
  #156  
 
Join Date: Aug 2004
Location: UK
Programs: BA Gold
Posts: 1,932
Originally Posted by Smirnoff
Guys, there is a lot of rubbish being written here.

And for those that haven't made the GGL, stay tuned for a huge improvement in service, in the form of the Gold Desk.

A new team 20-30 dedicated staff who are going to be there for all the GCH. The GGL members will stay with the GGL and any non GGL members will be now dealing with the Gold Desk. Exciting stuff, huh?

I believe you may start to notice a massive improvement in service and a greatly reduced call waiting time, once this is up and running. Some of the things the GGL pull off wont be an option for the GD agents. I dont think they will have email contact either it will be strictly phone number contact only. It should be up and running in a month or so.

Happy now everyone?
Well...the email facility would be nice for the gold desk. Sometimes it's much more convenient to fire off an email than make a phone call especially when travelling with time differences.

Other than that, it does sound like a ^ improvement !
latitude is offline  
Old Aug 10, 2007, 1:00 am
  #157  
FlyerTalk Evangelist
 
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
Agree 100% latitude. But if we can't have that, a new dedicated GD sounds fantastic - if they pack it with agents similarly knowledgeable to what I hear about the GGL, I will be a happy shiny card holder ^
G-BOAC is offline  
Old Aug 10, 2007, 1:04 am
  #158  
 
Join Date: Feb 2005
Location: England, though not on purpose.
Posts: 3,563
Originally Posted by G-BOAC
Agree 100% latitude. But if we can't have that, a new dedicated GD sounds fantastic - if they pack it with agents similarly knowledgeable to what I hear about the GGL, I will be a happy shiny card holder ^
You mean you're not on the GGL?!

Pyeinthesky is offline  
Old Aug 10, 2007, 1:13 am
  #159  
FlyerTalk Evangelist
 
Join Date: Jul 2004
Location: UK
Programs: Mucci, BA LTG + GGL, SPG LTP, HHonors Diamond, IHG Spire Ambassador
Posts: 12,695
Stop being naughty, Pye It's far too early on a Friday and I'm far too hungover after a day at the Oval yesterday
G-BOAC is offline  
Old Aug 10, 2007, 2:23 pm
  #160  
 
Join Date: Jan 2007
Posts: 396
Well I had GGL partially let me down on my first call. Called them few days ago to book non-available miles seats in club at short notice to CTA for 3 pax, worked fine, got the seats, albeit a week later than we were seeking. 2 of the pax need to travel into LGW from Dublin the flight and I intended to ticket it separately as a revenue flight as I expected easy availability and didnt want to waste miles. Only problem the return leg had a 65 minute stopover which made me nervous so I phoned back GGL and asked could they reticket the entire route as a miles itinerary so they'd have a through ticket (and a hotel if the connection failed). Couldnt do it, their first response being "you've used up your annual entitlement for us to be flexible" which struck me as pretty d*** inflexible and bureacratic considering the whole point of the GGL is to be a little flexible and non-bureaucratic ... particularly given it was an amendment to a flight only booked a couple days earlier on the GGL line and there was no availability issues on the DUB-LGW sector. Anyway somehow the call cut off for technical reasons, and when I called them back to query their decision, the second response (from a different person) was that they couldnt reticket cos I'd likely lose the LGW-CTA seats in the process, me again thinking why couldnt they hold them somehow for 5 minutes. Left me wondering wouldnt they be better off looking through the pile of bags on the T4 hardstanding for my bag missing from a CDG flight since July 4th (45 days coming up soon...).

Last edited by convair; Aug 10, 2007 at 3:00 pm
convair is offline  
Old Aug 10, 2007, 3:57 pm
  #161  
 
Join Date: Mar 2003
Programs: BA - GGL GFL
Posts: 1,777
Will a benefit of the Gold Desk include 1 miles redemption ticket per year as for GGL?
vSFU is offline  
Old Aug 10, 2007, 4:02 pm
  #162  
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Originally Posted by vSFU
Will a benefit of the Gold Desk include 1 miles redemption ticket per year as for GGL?
AFAIK, no.

Only a direct line with specialist agents to get "normal" stuff sorted faster.
AJLondon is offline  
Old Aug 10, 2007, 6:50 pm
  #163  
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,758
Originally Posted by AJLondon
AFAIK, no.

Only a direct line with specialist agents to get "normal" stuff sorted faster.
Will they be in India
Land-of-Miles is offline  
Old Aug 11, 2007, 4:28 am
  #164  
 
Join Date: Jul 2007
Posts: 1
Hi
I'm on the GGL not used them before.
Any tips ???
skyspice is offline  
Old Aug 11, 2007, 7:03 am
  #165  
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Originally Posted by Land-of-Miles
Will they be in India
BAnGalOre, a specialist division of BAngalore.
AJLondon is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.