BA Compassion

Old Dec 8, 06, 4:34 am
  #1  
Original Poster
 
Join Date: Jan 2006
Location: London, Sydney
Programs: Muccihood de la Rotisserie Doree, BAEC Gold, SAS Eurobonus basic, Ansett Golden Wing :-(
Posts: 3,114
BA Compassion

This was in August, but I just heard the fully story.

A colleague's dad in Sydney was very ill, so she needed to fly back to Australia from London straight away. Dad had a million BA miles, so she rang BA and said can I go back in business on his miles, tomorrow? They said no room, but F is free. So off she went. First class all the way.

She was very appreciative to BA. Dad died, sadly.

James
James S is offline  
Old Dec 8, 06, 4:41 am
  #2  
FlyerTalk Evangelist
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
Do you know if she spoke to BAEC in the UK or was it an Australian office (given I assume that's where the member's account was).

to BA either way...
Swiss Tony is offline  
Old Dec 8, 06, 5:19 am
  #3  
Original Poster
 
Join Date: Jan 2006
Location: London, Sydney
Programs: Muccihood de la Rotisserie Doree, BAEC Gold, SAS Eurobonus basic, Ansett Golden Wing :-(
Posts: 3,114
OK, I didn't really want to push it with her, but she was happy to give the details.

MY OP was a bit misleading. Dad had Qantas FF points. Apparently Qantas has more award flights available if you phone them, compared to on-line, but you have to spend extra points to access them.

So they put her on a QF flight operated by BA... that's how she got to fly in F at short notice. So did not really have much to do with BA compassion at all.
James S is offline  
Old Dec 8, 06, 5:56 am
  #4  
FlyerTalk Evangelist
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
Originally Posted by James S View Post
OK, I didn't really want to push it with her, but she was happy to give the details.

MY OP was a bit misleading. Dad had Qantas FF points. Apparently Qantas has more award flights available if you phone them, compared to on-line, but you have to spend extra points to access them.

So they put her on a QF flight operated by BA... that's how she got to fly in F at short notice. So did not really have much to do with BA compassion at all.
And my bolding makes this look like the way a number of other FF plans work... I think UA is one of them - basically you hand over 2x the miles and so long as there's an open seat, you get access.

So probably just the regular MO...
Swiss Tony is offline  
Old Dec 12, 06, 8:42 am
  #5  
 
Join Date: Jul 2005
Location: Jakarta
Programs: BA Silver, Continental Onepass
Posts: 39
I wasn't in First but...

in July I had to fly at a moment's notice IAH-LGW because I found out that my Mother was dying.
WT+ cost me $2,800...ouch! I guess they know that if you're travelling same day as you book, money is no option...Now if we were Continental flyers, we'd have got bereavement flights discounted!
Anyway, at check-in my Husband, who usually ditches me kerbside, explained the situation (while I sobbed) and they blocked the seat next to me to give me some privacy. On board, the crew couldn't have been nicer; brought me a box of tissues, plenty of booze, checked on me throughout the night and wished me well at Gatwick.
Technically BA did nothing but the staff I encountered were genuinely caring. It's a sad reflection of customer service today, that this was suprising to me!
Fortunately I got to Wales in time and Mum passed away about 36hrs later.
emmaandelton is offline  
Old Dec 12, 06, 9:00 am
  #6  
FlyerTalk Evangelist
 
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,243
I'm pleased that you got to Wales in time, under what were clearly difficult circumstances.

However, I thought the US airlines has done away with Compassion (Bereavement) Fares, so checked the CO website. I was mistaken, but you would have only got a 10% discount , plus you would have been paying out for your own alcohol and that would all be in regular economy as opposed to Y+.
Swiss Tony is offline  

Thread Tools
Search this Thread