Missing tier bonuses

Old Dec 6, 06, 6:05 am
  #16  
 
Join Date: Jan 2006
Location: Glasgow
Programs: BAEC Gold
Posts: 182
Same problem with me - four cheapie economy flights over the last week, silver cardholder, so should have got 125 miles + 125 bonus miles for each flight. But only original 125 miles posted, no sign of bonus miles.

Cue a phone to BAEC -

<<<20 mins on hold>>> then

Me : <explained problem>
Operator : I'm sorry sir, you don't earn tier points on non-flexible economy flights
Me : that's not what I'm talking about <explained problem again>
Operator : Bonus miles for silver cardholders? I don't know what you're talking about sir

<<<on hold for 5 mins>>> then

Operator : I'm sorry sir, you don't earn bonus miles on non-flexible economy flights
Me : then can you explain why I have for the 100 other domestic flights I've taken this year
Operator : I'm sorry sir, you shouldn't have
Me : that's not correct, trust me. Please check again

<<<on hold for another 5 mins>>> then

Operator : oh, I see the problem sir. You should have received the bonus miles. I'll fix that within the next 7 days.
Me : thank you !

OK its only 500 miles and I'm not particularly concerned about them, but I am concerned about wasting half an hour of my life chasing them and then being given incorrect information about what is, lets face it, one of the most basic benefits of the EC. Doesn't inspire confidence.
sg17463 is offline  
Old Dec 6, 06, 9:57 am
  #17  
 
Join Date: Dec 2004
Location: LGW / MAN / MAD
Programs: BA/BMI/RZGP Gold, AA/Amex Plat, IC Plat RA, HH Diamond, VS Silver
Posts: 3,505
Originally Posted by edi-traveller View Post
You don't get a J bonus because even though it is ticketed in J it isn't really J it is really Y but for some reason BA prefer Y to be denoted as J on Domestic just to confuse everyone - hence why it prints out C on the boarding card. Its a Y ticket that is really J that says it is C.

((It's okay my coat is already on!))
I know mate - I was just saying that the reason I'm not suffering the Tier bonus problems may be because it's ticketed in J...

...the last 130 or so J domestics in 24 months have convinced me that I won't be getting a J bonus!

...although I'd go as far as to say it is a J product apart from in the air... you get the lounge access, use the Business checkin, it says Business UK on the ticket...
schofs is offline  
Old Dec 6, 06, 10:01 am
  #18  
 
Join Date: Jan 2006
Programs: Mucci, BA Gold, HHonours Diamond, BA AMEX PremPlus
Posts: 5,129
Originally Posted by schofs View Post
...although I'd go as far as to say it is a J product apart from in the air... you get the lounge access, use the Business checkin, it says Business UK on the ticket...
Which is why I reckon it's in the J bucket - makes it easier for the groundstaff to ensure you get all the perks you're entitled to.
Teece is offline  
Old Dec 14, 06, 4:24 pm
  #19  
Original Poster
 
Join Date: May 2003
Location: Scotland
Programs: BA, BD, AF, LH, AA, EK, Hilton, ICHG, SPG
Posts: 1,500
Sorted!

My missing tier bonus miles posted today, not as a separate adjustment transaction, but in such a way as to correct the original mis-posted transactions.

Didn't express that very well ... what I mean is that you now can't tell that the error was ever made.
Steady-EDI is offline  
Old Dec 15, 06, 8:39 am
  #20  
 
Join Date: Feb 2006
Programs: BA Blue, Hilton Gold, Marriott Gold
Posts: 287
Mine too was corrected this week.
ChrisH is offline  

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