Bumped out of FIRST - help needed
Apr 23, 2006, 2:14 pm
#1
Original Poster
Join Date: Feb 2005
Location: Woking, Surrey
Programs: Silver BA, Platinum Marriott, Hilton Gold, Starwood Gold,
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Bumped out of FIRST - help needed
Yesterday my wife and I flew SFO-LHR, we were both booked into FIRST, a trip booked with my Amex 241 on airmiles. On arriving at the airport we were asked if we would be willing to move to the next flight in 2 hours for £1k (in FIRST), so we agreed.
When the next flight started boarding we were told that they had made a mistake and oversold FIRST and we would either need to fly the following day or move to Club World (with additional £1K compensation)
As we both needed to be back at work we had no option but to fly CW. The Customer Services told us to write to BA to get further compensation.
I am grateful for any advice...any idea what I should expect?
When the next flight started boarding we were told that they had made a mistake and oversold FIRST and we would either need to fly the following day or move to Club World (with additional £1K compensation)
As we both needed to be back at work we had no option but to fly CW. The Customer Services told us to write to BA to get further compensation.
I am grateful for any advice...any idea what I should expect?
Apr 23, 2006, 2:22 pm
#2
Join Date: Feb 2000
Location: Edinburgh
Programs: Still a lowly Blue with BA but inching towards Bronze. Managed to get to KLM Silver!
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Originally Posted by NickPowell77
The Customer Services told us to write to BA to get further compensation.
I am grateful for any advice...any idea what I should expect?
I am grateful for any advice...any idea what I should expect?
Either way £2,000 or £4,000 compensation for an two hour delay and an invol to CW when travelling on a 2-4-1 seems like a great deal to me.
Apr 23, 2006, 2:24 pm
#3
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Originally Posted by Gaza
Did they give you £1,000 each or £500 each for taking a later flight and then doubled this for an invol to CW?
Either way £2,000 or £4,000 compensation for an two hour delay and an invol to CW when travelling on a 2-4-1 seems like a great deal to me.
Either way £2,000 or £4,000 compensation for an two hour delay and an invol to CW when travelling on a 2-4-1 seems like a great deal to me.
Apr 23, 2006, 2:30 pm
#4
Join Date: Feb 2000
Location: Edinburgh
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Posts: 4,308
Originally Posted by NickPowell77
It was £500 each making a total of £2k
I would imagine that BAould deem £1,000 each as sufficient compo for the two hour delay and invol. The best that you could hope for may be a refund of the Miles difference between FIRST and CW.
Apr 23, 2006, 2:42 pm
#5
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Personally I would walk away very happy with the 2K...but then I am lucky enough to have flown F enough times to not be too upset at missing out. If it is a rare treat for you, then I can see that the cash may not help totally. As Gaza suggests, you could ask for a oneway miles refund...but don't push to hard.
And think, the 2K you have plus 50K miles would get you 2 MFU'ed CW tickets back to the US. @:-)
And think, the 2K you have plus 50K miles would get you 2 MFU'ed CW tickets back to the US. @:-)
Apr 23, 2006, 3:41 pm
#6
Join Date: Oct 2002
Location: Dublin/UK/SPAIN
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I would complain more about the misleading you saying that you had F in 2hrs only to find out that you where in J and that having known this you never would of accepted the change
Apr 23, 2006, 4:00 pm
#8
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I couldn't have taken the initial offer of them quick enough! £1000 for 2hrs of free drinking 
^
As Swanhunter has said if it is a rare treat then push a little harder. The 50k miles + £2k should get you another CW trip for two ^
Either way I'm surprised they bumped a BA Gold. Would have thought there would be someone lower down the food chain to move...
^As Swanhunter has said if it is a rare treat then push a little harder. The 50k miles + £2k should get you another CW trip for two ^
Either way I'm surprised they bumped a BA Gold. Would have thought there would be someone lower down the food chain to move...
Apr 23, 2006, 4:12 pm
#9
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Only very few people make £1000 for 2hrs that easily. I agree though that they should give you the mileage difference back as well, since they screwed up on their promise of F on the later flight.
Apr 23, 2006, 4:14 pm
#10
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Originally Posted by flamboyant 1
Only very few people make £1000 for 2hrs that easily.
Apr 23, 2006, 4:17 pm
#11
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Originally Posted by Fraser
Either way I'm surprised they bumped a BA Gold. Would have thought there would be someone lower down the food chain to move...
Apr 23, 2006, 4:28 pm
#12
Join Date: Sep 2005
Location: London
Posts: 670
I would say the money is more then adequate compensation for the trouble. But a letter to BA would not go astray if you are looking for more compensation - they will prob give you some free miles. If it were a paid for ticket I would be writing something quite the opposite, but when it's miles it a grey area.
Apr 23, 2006, 4:33 pm
#13
Join Date: Jun 2003
Location: London
Posts: 3,459
I think you are right to be mildly annoyed at being asked to take a later flight and then bumped, but that the compensation provided is appropriate (even generous) in the circumstances 
.
For those who are interested, the Palm Tree thread is here
.
.For those who are interested, the Palm Tree thread is here
.
Apr 23, 2006, 4:44 pm
#14
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Originally Posted by ba bob
If it were a paid for ticket I would be writing something quite the opposite, but when it's miles it a grey area.
Didn't someone once get £10k, yes £10k
in form of an MCO when they got bumped on a miles ticket out of LHR?
Apr 24, 2006, 1:00 am
#15
Join Date: Dec 2004
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In a recent trip I was on an WTP award flight. The seat was badly broken. Given the only difference in service between WT and WTP is the seat, effectively I travelled less confortably than in WT. Note that spare J, F seats were available in the flight (for me or someone else). Pursued a service recovery request, and all I was given was 30 pounds of inflight vouchers.