What happened to quality control?
Nov 17, 2003, 2:04 pm
#1
Original Poster
Join Date: Mar 2003
Posts: 5
What happened to quality control?
I'm a gold card member who travels most of the time in economy or wt+ and almost always pay full fare. This is my experience on four recent flights, all in economy:
1. On a flight from LHR to Istanbul, the reading light on my wife's seat was burned out.
2. On a flight from LHR to JFK, my reading light was burned out.
3. On the flight back from JFK to LHR, in a bulkhead seat, the swivel on the TV monitor was broken and the flight attendant had to use tape to keep the screen in place.
Has anyone else noticed the poor maintenance in economy class these days?
1. On a flight from LHR to Istanbul, the reading light on my wife's seat was burned out.
2. On a flight from LHR to JFK, my reading light was burned out.
3. On the flight back from JFK to LHR, in a bulkhead seat, the swivel on the TV monitor was broken and the flight attendant had to use tape to keep the screen in place.
Has anyone else noticed the poor maintenance in economy class these days?
Nov 17, 2003, 2:16 pm
#2
Join Date: Jan 2003
Location: London
Programs: A variety of precious-metal themed cards; MUCCI
Posts: 602
No - but I've noticed that every single pair of headphones I've been given in J or F has either not worked at all on one side or has had a rattling driver. On one recent JFK-LHR flight I tried 3 different sets - all had one problem or another.
Anyway, I've given up using the BA supplied product and now use my own (noise-cancelling) phones.
Anyway, I've given up using the BA supplied product and now use my own (noise-cancelling) phones.
Nov 17, 2003, 2:43 pm
#3
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,486
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by J-Class:
Anyway, I've given up using the BA supplied product and now use my own (noise-cancelling) phones.</font>
Anyway, I've given up using the BA supplied product and now use my own (noise-cancelling) phones.</font>
b100dy good earphones and stylish too, shame they arent noise cancelling but what the heck
Nov 17, 2003, 3:15 pm
#4
Join Date: Jan 2003
Posts: 3,775
....Sorry people!
The airline has cut heads on the front-line, which includes engineers responsible for routine maintenance. Given the speeded-up airline rotations (because our management percieve easyJetas the role model) as well, the poor lads and lasses can't keep up with the workload!
The airline has cut heads on the front-line, which includes engineers responsible for routine maintenance. Given the speeded-up airline rotations (because our management percieve easyJetas the role model) as well, the poor lads and lasses can't keep up with the workload!
Nov 17, 2003, 3:29 pm
#5
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,486
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bealine:
easyJet as the role model</font>
easyJet as the role model</font>
easyjet as a role model for BA, hopefully thats only in the turnaround department. I couldnt bear to see an FA dressed in an orange spacesuit for a longhaul flight