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Changing Fully Flexible Tickets and Miles Disappearing

Changing Fully Flexible Tickets and Miles Disappearing

Old Nov 12, 03, 3:11 am
  #1  
Original Poster
 
Join Date: Apr 2002
Location: Edinburgh UK
Programs: BA Silver, HHonours Gold, Mucci of Pucci, Oyster Card, Nectar Card, Father's Day Card
Posts: 9,372
Changing Fully Flexible Tickets and Miles Disappearing

The last three times I have needed to change a fully flexible ticket to a later or earlier flight, the miles and tier points have not posted for the changed sector.

Claiming online has not worked.

Phoning/emailing gets the response that there is no record of you taking the flight please send your boarding pass and ticket.

I'm getting a bit fed up with this.
edi-traveller is offline  
Old Nov 12, 03, 5:08 am
  #2  
 
Join Date: Dec 2003
Posts: 55
I frequently change my C fare (or is it J now?) domestic tickets and I have never experienced this problem.

However, I have experienced the problem with claiming missing miles not working. I remember posting about this a few months ago when someone suggested I claim back the money for the flight if BA are so adamant that I did not travel the sector. Never tried it, but its an amusing thought.

Do you change it directly with BAEC or through a travel agent? (not sure if that makes any difference, but it sounds like an intelligent question )

Rhys UK is offline  

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