BA Miles Upgrades

Old Oct 6, 03, 12:42 pm
  #16  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dakota:
The important stuff is that the deeply discounted fare classes have now been excluded from MFU. These were T in WT+ & I in CW. Only the flexible classes W, D & J may now be upgraded using miles. This apparently changed last week and is a drag for me because one of mine was T class, but the other is full J.</font>
Umm, I just tried an online booking for November, IAD-LHR, WT+, using MFU to NCW and it came back at $827 inc taxes and looks like T class conditions. I didn't follow through, but have we left hands and right hands @ BA EC again?

Unless it's rule affected 3rd party bookings in T!

Hey ho
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Old Oct 6, 03, 12:43 pm
  #17  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Dakota:
The important stuff is that the deeply discounted fare classes have now been excluded from MFU. These were T in WT+ & I in CW. Only the flexible classes W, D & J may now be upgraded using miles. This apparently changed last week and is a drag for me because one of mine was T class, but the other is full J.
</font>
Let's hope this is incorrect. You get different information every time you call the EC, so I wouldn't be surprised if it was inaccurate ...

In the NA programme, before July 1, you could MFU from a T2 fare to Club for 35K miles. (T2 is WT+ and has no restrictions, but it is at least $500 less than the W fare from most US cities.)

That wasn't so bad, but 25K miles and discount T fares is better.

In fact, the 25K mile upgrades from WT+ to J is the only good part of the new program, and the only reason I've stuck with BA ...

FWIW, I just went into the on-line booking form, and it still lets you upgrade from discount T fares if you book & upgrade in the same process.

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Old Oct 6, 03, 12:51 pm
  #18  
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Now this is exactly why I asked my learned fellow FT'ers rather than BA who do indeed seem to have two left feet and no L/R hand coordination. Looked at BA.com and the info there totally contradicted what I had been told today. This time I spoke to a supervisor and I'm told, definitively she swore, that:

Classes J, C, D, I, W, T, Y, B, H eligible;

Minimum FIVE days pre-departure;

Done immediately on 'phone, subject of course to availability.


I really hope this is the bottom line now. There seems to be huge confusion over MFU in the EC, especially for existing bookings. Apparently the discount classes were excluded for a period up to three weeks ago and even the website is wrong in regard to processing times, deadlines, etc.

What a mess!

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Old Oct 6, 03, 1:05 pm
  #19  
dnw
 
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The full fare stuff is probably down to incorrect interpretation, BA sometimes refer to all premium booking codes as 'full fare', just check the T&Cs of recent promos... however, it is unacceptable that this is once again resulting in agents talking boIIocks... brings back terrible memories of about 12 months ago when all the frontline team seemed able to do was read out your statement from the screen...

That and the immediate-on-the-phone upgrade part would seem to be correct but I think the 5 days is a bit dodgy. Award availability shows 3 days before (well actually 4 days, as they dont seem to count the departure day), so it would seem logical that the upgrade could be done up to then.

Wheres our Maws when we need him?
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Old Oct 6, 03, 1:13 pm
  #20  
 
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Glad to hear the follow-up. The different answers from different people on the EC phone line is definitely frustrating.

A year and a half ago, I used a gold upgrade for two (former 2400 tier point award, current 2500/3500 tier point award) to upgrade an existing booking that was made external to BA.

On my 4th call to BA, I told the person on the phone that I was getting the run-around on an issue, and asked to talk to a supervisor.

This representative told me that she was sorry that I was having difficulty, and asked if she could try to help me, and told me that she'd transfer me to a supervisor if she couldn't help me.

We spent over an hour on the phone, before she finally told me that she'd have to call back.

In the end the upgrade was processed, and she explained that it was quite easy to do it, she just had to learn how.

This was in stark contrast to the other representatives that told me I couldn't apply the upgrade to a ticket that was not purchased directly from BA.

However, in the new programme, I think you have to buy the ticket from BA in order to have an upgrade processed against it, as it is mentioned in the rules ... whereas the rules weren't as clear before.

There have been other threads here where people have tried to get a miles for upgrade processed against an existing ticket purchased elsewhere (one thread I remember was someone buying a ticket via the AA web site) ... and were denied.

There was also a thread about tickets bought on corporate discounts not being eligible for upgrade.

I wasted enough of my personal time getting that upgrade for two processed a year and a half ago. If I'm going to use an upgrade, I buy the ticket directly from BA (which isn't a problem for me, but I do understand how it can be a problem for others).

In the old North American programme, I do remember that if you were going to do one of those miles for upgrades, you could get an authorization code issued that you could give to a travel agent who was processing your booking. But I don't think they have that option in the new program.

Good luck!
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Old Oct 6, 03, 1:55 pm
  #21  
 
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Just made MFU from WT+ to CW.

Having booked online, I called the EC to upgrade. I only wanted to upgrade the inbound flight, not the outbound, but was told this was not possible - one way upgrades are not permitted (unless there isn't availability).

However, was informed that new rules meant that my restricted T class fare was now a flexible "miles" fare and I could change it as often as I liked up to 5 days before flights.

I didn't realise that upgrading meant flexibilty... Great!

[This message has been edited by BA Loyal (edited 10-06-2003).]
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Old Oct 6, 03, 2:50 pm
  #22  
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BA Loyal:
However, was informed that new rules meant that my restricted T class fare was now a flexible "miles" fare and I could change it as often as I liked up to 5 days before flights.</font>
I'd be wary of that. I booked a restricted T and MFU to CW in Sep, I had to change and it cost me $200 to do so. Original T&C on class booked applied.

Still haven't got me tier points and miles yet, shown as ineligible flight still......

[This message has been edited by DCBritboy (edited 10-06-2003).]
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Old Oct 6, 03, 4:04 pm
  #23  
dnw
 
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BA Loyal:
was informed that new rules meant that my restricted T class fare was now a flexible "miles" fare and I could change it as often as I liked up to 5 days before flights.</font>
This is clearly not true... if so, there would be absolutley no point in doing a W-class upgrade, would there...?

more crap from the frontline team
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Old Oct 8, 03, 4:46 pm
  #24  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by BA Loyal:
Just made MFU from WT+ to CW.
...was informed that new rules meant that my restricted T class fare was now a flexible "miles" fare and I could change it as often as I liked up to 5 days before flights.

I didn't realise that upgrading meant flexibilty... Great!

[This message has been edited by BA Loyal (edited 10-06-2003).]
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I'll 'third' the comments of DCBritBoy and dnw. I've been told on about five or six occasions now that the T&C on the original ticket would apply, including cancellation fees or change restrictions. Of course, YMMV, but they've all been singing this tune consistantly.

--Grog--
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