Heartfelt Thanks To BA Customer Service

Old Oct 5, 03, 1:04 am
Original Poster
Join Date: Jan 2002
Programs: LH Miles&More Senator, KLM Flying Blue Platinum, BAEC Bronze
Posts: 519
Heartfelt Thanks To BA Customer Service

Several weeks ago my Dad passed away. He was a fun loving Glaswegian, an ex-merchant marine, and one of my best friends.

As such, a BA flight that I was booked on needed to be postponed by a couple of weeks. I didn't make the change to the reservation, but the person that did does not remember giving any reason to the agent. Last night, I returned from that trip.

2 hours before my flight landed at YYZ a massive gift basket arrived at my home with the attached sentiment: "A small gesture of our care and concern".

It was from BA, and I am most grateful. I just wanted to share this with you folks on the BA Board.

Kiltboys is offline  
Old Oct 5, 03, 8:22 am
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Join Date: Sep 2000
Posts: 37,486
I'm very sorry for your loss and touched to hear this story. Very classy by BA, nice to see a more human side to them.

ScottC is offline  

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