Contact Info for BA

Old Jul 10, 02, 10:41 am
  #1  
Original Poster
 
Join Date: Jun 2001
Location: USA
Posts: 166
Contact Info for BA

I have tried to find an email address on the BA website because I want to email them a complaint based on two segments I took with them last week. The first was Paris - London. Two of my three pieces of luggage didn't show up. The second was London - Miami. Flight arrived three hours late resulting in me missing the last connection of the day. First of all, is BA always this bad? I have never used them before. Secondly, where can I find an email address for them. I rang customer service twice, and they said they didn't have one. The website didn't appear to have one either. Thanks for your help!

Aussiemate
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Old Jul 10, 02, 11:31 am
  #2  
dnw
 
Join Date: Sep 2000
Posts: 5,344
Email feedback has been integrated into the "AskBA" section.

dnw
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Old Jul 10, 02, 12:58 pm
  #3  
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Other contact info:

Customer Relations 08457 799 977
Fax 0208 759 4314

Write To (BA Sales):
P.O. Box 5619
Sudbury
Suffolk
CO10 2PG

Write To (BA Exec Club):
P.O. Box 111
Sudbury
Suffolk
CO10 6FB

Handy numbers for lost luggage:

LHR T1 020 8562 9898

LHR T4 020 8562 9244

LGW 01293 666359/60

MAN 016 1489 2423 /2636 /2637

GLA 014 1207 9162 /9018

EDI 013 1344 3255

NCL 019 1286 0966 x4427

BFS 02894 422888 X4017

DUB 01 8866747 (Aer Lingus)
01 8144971 (British Midlands)

ORK 021 327112/138 (Aer Lingus)

SNN 061 709325/6 (Aer Lingus)

Servisair 01 8144881 (Rep of Ireland only)

Lost Property on aircraft 0870 242 4747

Baggage Helpline (24hrs) 08457 222 767

Blue Card Holders and BA Miles 0845 77 222 77

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Old Jul 11, 02, 3:40 am
  #4  
 
Join Date: Apr 2001
Location: Sunny Switzerland
Programs: BD / BA / AF
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Does anyone have a snail-mail address for Rod Eddington's office? I had a trawl of the BA site but couldn't find it.

Thanks in advance
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Old Jul 11, 02, 3:54 am
  #5  
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by MatthewClement:
Does anyone have a snail-mail address for Rod Eddington's office? I had a trawl of the BA site but couldn't find it.

Thanks in advance
</font>
Matthew, going through the CEO's office will only delay your response, all customer complaints written to him just get forwarded to the regular Customer service department.
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Old Jul 16, 02, 5:01 am
  #6  
Lux
 
Join Date: Jun 2001
Location: London, UK
Posts: 1,092
At least if you go through the CEO's office you know you'll get an answer, rather than getting 'lost in the mail'. Often you'll get a more generous response, too.

And if you're feeling really kind then you can send a note of thanks when something has been well resolved. If you're lucky you'll get a personal reply and vintage champagne, or further compensation.

Not from BA, though! Why is is that when they offer compensation they say that it will be 'held on file' but give no details of how to calim it? My private saga is ongoing.

Write to Rod Eddington at Waterside, you'll get a response.
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Old Jul 16, 02, 5:02 am
  #7  
Lux
 
Join Date: Jun 2001
Location: London, UK
Posts: 1,092
PS the Waterside address I used is:

British Airways
Waterside
PO Box 365
Harmondsworth
UB7 0GB
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