CE No Meals Loaded - Complaint Worthy?
Aug 20, 23, 1:33 pm
#1
Original Poster
Join Date: Mar 2008
Location: East Anglia
Programs: BAEC Gold
Posts: 159
CE No Meals Loaded - Complaint Worthy?
Just home after being on the BA905 from FRA to LHR this afternoon in CE and feeling a bit miffed. Usual crew announcement after take off but slightly different as they said for those in Club Europe we will be offering you a snack and a drink from the bar. I thought he had mixed up his ET drink and a snack words especially as when we turned onto the runway he told cabin crew to take their seats for landing! so did not think much more about it and settled in looking forward to what I predicted would be afternoon tea. Drinks offered to all CE passengers with the usual bag of SOCCA mixed nuts and thought the food would follow. Crew disappeared behind curtain and what smelt like bread being warmed wafted into the cabin but after a further wait, still no food. Second drink offered at which point I asked if there was food being served to be told no it had not been loaded as to do so would have delayed the aircraft and more mixed nuts offered instead. Nobody else in the cabin seemed bothered that they had not been offered food or to my knowledge even asked as I had. I think I was more miffed that a pre-emptive explanation and apology was not offered more than not actually getting the looked forward to scone. Wondering if it is worthy of a complaint and if so how to do that as I have never complained about anything before with BA. Thanks.
Aug 20, 23, 1:36 pm
#2
Join Date: Aug 2022
Programs: United GS, BAEC GGL, IHG Diamond, Marriott Titanium
Posts: 324
Just home after being on the BA905 from FRA to LHR this afternoon in CE and feeling a bit miffed. Usual crew announcement after take off but slightly different as they said for those in Club Europe we will be offering you a snack and a drink from the bar. I thought he had mixed up his ET drink and a snack words especially as when we turned onto the runway he told cabin crew to take their seats for landing! so did not think much more about it and settled in looking forward to what I predicted would be afternoon tea. Drinks offered to all CE passengers with the usual bag of SOCCA mixed nuts and thought the food would follow. Crew disappeared behind curtain and what smelt like bread being warmed wafted into the cabin but after a further wait, still no food. Second drink offered at which point I asked if there was food being served to be told no it had not been loaded as to do so would have delayed the aircraft and more mixed nuts offered instead. Nobody else in the cabin seemed bothered that they had not been offered food or to my knowledge even asked as I had. I think I was more miffed that a pre-emptive explanation and apology was not offered more than not actually getting the looked forward to scone. Wondering if it is worthy of a complaint and if so how to do that as I have never complained about anything before with BA. Thanks.
https://www.britishairways.com/trave...rtal#pageTitle
Aug 20, 23, 1:43 pm
#4
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 11,857
Should’ve got a text from BA before boarding as they’d have known it left LHR without food, perhaps the other weren’t fussed did get the message. This happened to me on Weds, was told and suggested to buy food in the terminal with a voucher.
This was the onboard offering
This was the onboard offering
Aug 20, 23, 1:49 pm
#5
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 808
It would have only been the afternoon tea at that time (so you didn't really miss out on much in my opinion), but that's still no excuse for them not notifying you in advance (the meals for the return are actually loaded in London so it should have been known hours beforehand) and then the really poor service onboard in the crew almost trying to hide it and pretend it was normal not to offer any food in CE until you asked about it.
Aug 20, 23, 2:02 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,007
If I had paid real money for CE, I would be seriously miffed if no meal was offered. Otherwise, what’s the difference from ET? I could suggest refunding the fare difference, in addition to some Avios.
Last edited by T8191; Aug 21, 23 at 9:16 am Reason: ‘If I had paid’ for clarity
Aug 20, 23, 3:54 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K(until 2023), MM *G for life, BAEC Gold
Posts: 10,085
Quite. CE is a seat and a half, a drink and a meal. So ET + 50% +10 + 10. The balance should be refunded.
Aug 20, 23, 3:57 pm
#9
Join Date: Jun 2013
Location: UK
Programs: BA GGL/CCR, BA Amex Prem, BA Amex Business, Amex Platinum, Coutts Silk, Hilton Diamond etc.
Posts: 3,779
I think I received 20k avios last time this happened,
I was happy with that, probably value that around 150-200.
They did have a drinks trolley so that was ok.
I was happy with that, probably value that around 150-200.
They did have a drinks trolley so that was ok.
Aug 20, 23, 4:05 pm
#10
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Class, plus BAEC.
Posts: 2,606
I think most of us can accept that occasionally there will be catering issues; however, for the cabin crew to try and ignore it and hope no CE pax question the problem is lazy at best and borderline deceitful at worst.
Aug 20, 23, 4:18 pm
#11
Join Date: Oct 2005
Programs: BA GGL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,053
yes definitely complain!
Aug 20, 23, 4:18 pm
#12
FlyerTalk Evangelist
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Location: Argentina
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Aug 20, 23, 4:42 pm
#13
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
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Posts: 18,616
Just home after being on the BA905 from FRA to LHR this afternoon in CE and feeling a bit miffed. Usual crew announcement after take off but slightly different as they said for those in Club Europe we will be offering you a snack and a drink from the bar. I thought he had mixed up his ET drink and a snack words especially as when we turned onto the runway he told cabin crew to take their seats for landing! so did not think much more about it and settled in looking forward to what I predicted would be afternoon tea. Drinks offered to all CE passengers with the usual bag of SOCCA mixed nuts and thought the food would follow. Crew disappeared behind curtain and what smelt like bread being warmed wafted into the cabin but after a further wait, still no food. Second drink offered at which point I asked if there was food being served to be told no it had not been loaded as to do so would have delayed the aircraft and more mixed nuts offered instead. Nobody else in the cabin seemed bothered that they had not been offered food or to my knowledge even asked as I had. I think I was more miffed that a pre-emptive explanation and apology was not offered more than not actually getting the looked forward to scone. Wondering if it is worthy of a complaint and if so how to do that as I have never complained about anything before with BA. Thanks.
