Pricing difference change time same date between website and call center
Aug 17, 23, 1:10 pm
#1
Original Poster
Join Date: Jan 2013
Location: Vancouver
Programs: BA
Posts: 1,057
Pricing difference change time same date between website and call center
I booked a ticket online and called to make the change within 24 hours as I had mistakenly chosen the wrong return flight on the same day.
Online, the price was the same. On the call, to change the time within the 24 hours was no fee of course but advised there was a ticket price difference.
How is that possible that the website and the call center have different pricing? I was told the re pricing of a ticket was different than a new reservation.
I cancelled the original and re booked of course but others may simply accept the fare difference.
Thoughts on this?
Online, the price was the same. On the call, to change the time within the 24 hours was no fee of course but advised there was a ticket price difference.
How is that possible that the website and the call center have different pricing? I was told the re pricing of a ticket was different than a new reservation.
I cancelled the original and re booked of course but others may simply accept the fare difference.
Thoughts on this?
Last edited by testycal; Aug 17, 23 at 1:10 pm Reason: poor grammar
Aug 17, 23, 1:18 pm
#2
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,073
I booked a ticket online and called to make the change within 24 hours as I had mistakenly chosen the wrong return flight on the same day.
Online, the price was the same. On the call, to change the time within the 24 hours was no fee of course but advised there was a ticket price difference.
How is that possible that the website and the call center have different pricing? I was told the re pricing of a ticket was different than a new reservation.
I cancelled the original and re booked of course but others may simply accept the fare difference.
Thoughts on this?
Online, the price was the same. On the call, to change the time within the 24 hours was no fee of course but advised there was a ticket price difference.
How is that possible that the website and the call center have different pricing? I was told the re pricing of a ticket was different than a new reservation.
I cancelled the original and re booked of course but others may simply accept the fare difference.
Thoughts on this?
Aug 17, 23, 5:04 pm
#3
Join Date: Aug 2014
Posts: 2,614
I booked a ticket online and called to make the change within 24 hours as I had mistakenly chosen the wrong return flight on the same day.
Online, the price was the same. On the call, to change the time within the 24 hours was no fee of course but advised there was a ticket price difference.
How is that possible that the website and the call center have different pricing? I was told the re pricing of a ticket was different than a new reservation.
I cancelled the original and re booked of course but others may simply accept the fare difference.
Thoughts on this?
Online, the price was the same. On the call, to change the time within the 24 hours was no fee of course but advised there was a ticket price difference.
How is that possible that the website and the call center have different pricing? I was told the re pricing of a ticket was different than a new reservation.
I cancelled the original and re booked of course but others may simply accept the fare difference.
Thoughts on this?
Aug 17, 23, 5:22 pm
#4
Original Poster
Join Date: Jan 2013
Location: Vancouver
Programs: BA
Posts: 1,057
Upsell? Agent advised simply that is the amount his system generated. Perhaps the agent or maybe BA IT?
Many travellers would accept the agent response as accurate and pay and not re price it themselves. As far as I am concerned the BA price guarantee includes the agent call center and the website having the same pricing as it calls into question my interaction with call centers.
I have had a recent experience with an upgrade payment from WT to WT+ where different agents quoted me different prices and luckily I had an email proving the lower price from the Manchester back office.
Not huge dollars but irritating..I want to rely on what I am being told.
Aug 17, 23, 5:38 pm
#5
Join Date: Aug 2014
Posts: 2,614
I rebooked the ticket at the same price after my call to the agent.
Upsell? Agent advised simply that is the amount his system generated. Perhaps the agent or maybe BA IT?
Many travellers would accept the agent response as accurate and pay and not re price it themselves. As far as I am concerned the BA price guarantee includes the agent call center and the website having the same pricing as it calls into question my interaction with call centers.
I have had a recent experience with an upgrade payment from WT to WT+ where different agents quoted me different prices and luckily I had an email proving the lower price from the Manchester back office.
Not huge dollars but irritating..I want to rely on what I am being told.
Upsell? Agent advised simply that is the amount his system generated. Perhaps the agent or maybe BA IT?
Many travellers would accept the agent response as accurate and pay and not re price it themselves. As far as I am concerned the BA price guarantee includes the agent call center and the website having the same pricing as it calls into question my interaction with call centers.
I have had a recent experience with an upgrade payment from WT to WT+ where different agents quoted me different prices and luckily I had an email proving the lower price from the Manchester back office.
Not huge dollars but irritating..I want to rely on what I am being told.
But when pricing a change an agent is manually choosing which booking class to use. This means it is possible to choose a higher booking class than necessary and incorrectly over charge, unfortunately.
The system now has also got a best buy feature so when trying to price automatically, it can change booking classes, to get the lowest fare that is valid, its also possibly an eror with this.
Last edited by Anonba; Aug 17, 23 at 6:56 pm
