BA786 LHR-ARN - all non-Swedes held before passport control
#1
Original Poster
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA Gold
Posts: 1,021
BA786 LHR-ARN - all non-Swedes held before passport control
Just arrived at ARN on BA786. Brilliant service by the crew despite a fully booked flight, and a (near) on-time arrival.
However, upon approaching passport control, everyone who isn't a Swedish citizen or resident has been held and told to wait indefinitely. Police officers shouted that no-one could proceed to the desks.
No explanation has been given for this, which has now been going on for over an hour. The desks are manned, and there is no queue - just nobody is allowed to go up to them.
Reports on social media suggest this may also be affecting other non-Schengen arrivals.
Does anyone know what's happening? All of the cabin crew have been allowed through - except the captain who, to his credit, is "sticking with the ship".
This is frustrating to say the least.
However, upon approaching passport control, everyone who isn't a Swedish citizen or resident has been held and told to wait indefinitely. Police officers shouted that no-one could proceed to the desks.
No explanation has been given for this, which has now been going on for over an hour. The desks are manned, and there is no queue - just nobody is allowed to go up to them.
Reports on social media suggest this may also be affecting other non-Schengen arrivals.
Does anyone know what's happening? All of the cabin crew have been allowed through - except the captain who, to his credit, is "sticking with the ship".
This is frustrating to say the least.
Last edited by flarmip; Aug 4, 23 at 8:14 pm

#2
Join Date: Jun 2023
Location: LALA LAND
Programs: BAEC GOLD, AS,AA,HILTON,IHG
Posts: 61
I've a tenner on an IT problem, or a Rooshun hack.

#3
Join Date: Oct 2013
Location: BMA
Programs: SAS Eurobonus Gold Card
Posts: 321
Seems to be an IT issue affecting all at Arlanda. Still not fixed with the police suggesting it could take 12 hours more.
Swedish citizens are being allowed through with a visual check of their documents. The reports seem to say all non-swedes (including other EU passport holders) are being stopped.
Swedish citizens are being allowed through with a visual check of their documents. The reports seem to say all non-swedes (including other EU passport holders) are being stopped.

#4
Join Date: Sep 2001
Location: UK. BAEC AAdvantage
Programs: Mucci Des Oeufs Brouilles et des Canards
Posts: 3,650
If they don't get this resolved soon they're going to have to hold passengers on planes soon (unless there's a lot of room airside - been a while since I went to ARN). Depending on the number of planes coming in, the baggage hall may be very busy too!

#5
Join Date: Oct 2013
Location: BMA
Programs: SAS Eurobonus Gold Card
Posts: 321
At T5 there are also not that many non-Schengen flights arriving in the evening.

#6
Original Poster
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA Gold
Posts: 1,021
After 1.5 hours, a significant number of people started getting agitated - probably not helped by the complete lack of information or timescales. The border guards relented and started processing people manually. Makes you wonder why that couldn't have been done from the beginning... 


#8
Join Date: Apr 2007
Location: Anywhere
Posts: 6,375
Unrelated, but similar happened on a trip to OSL in June. Airport personnel initially were as good as furniture who did nothing, then someone from a later shift took over and started ushering those with immediate flight connections to the front only to be stopped by some power tripping border guard who refused to let people through.

#9
formerly Sleepy_Sentry
Join Date: Jul 2011
Posts: 596
Im curious what the legal repercussions would be if an EU citizen were to simply show their documents and insist on going through?
The lack of a backup IT system or procedure shouldnt be the passengers problem. Why not take a photo of each passport, obtain the passengers destination address, and manually process everything later?
I dont think a court would agree that an IT issue is a justifiable reason to deny or delay entry.
The lack of a backup IT system or procedure shouldnt be the passengers problem. Why not take a photo of each passport, obtain the passengers destination address, and manually process everything later?
I dont think a court would agree that an IT issue is a justifiable reason to deny or delay entry.

#10
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, DL PM, UA Silver, Hyatt Globalist, Marriott Titanium, probably some others
Posts: 3,723
Im curious what the legal repercussions would be if an EU citizen were to simply show their documents and insist on going through?
The lack of a backup IT system or procedure shouldnt be the passengers problem. Why not take a photo of each passport, obtain the passengers destination address, and manually process everything later?
I dont think a court would agree that an IT issue is a justifiable reason to deny or delay entry.
The lack of a backup IT system or procedure shouldnt be the passengers problem. Why not take a photo of each passport, obtain the passengers destination address, and manually process everything later?
I dont think a court would agree that an IT issue is a justifiable reason to deny or delay entry.

#11
Join Date: Jan 2008
Posts: 3,734
Im curious what the legal repercussions would be if an EU citizen were to simply show their documents and insist on going through?
The lack of a backup IT system or procedure shouldnt be the passengers problem. Why not take a photo of each passport, obtain the passengers destination address, and manually process everything later?
I dont think a court would agree that an IT issue is a justifiable reason to deny or delay entry.
The lack of a backup IT system or procedure shouldnt be the passengers problem. Why not take a photo of each passport, obtain the passengers destination address, and manually process everything later?
I dont think a court would agree that an IT issue is a justifiable reason to deny or delay entry.

#12
formerly Sleepy_Sentry
Join Date: Jul 2011
Posts: 596
EU law is very clear here:
It should be possible to have checks at external borders relaxed in the event of exceptional and unforeseeable circumstances in order to avoid excessive waiting time at border crossing points.
Wanting and getting are two entirely different things. The officers may have wanted people to wait in this situation, but that is not what they are entitled to get.
Maybe I am just too brazen, though. Before I got my EU citizenship, on several occasions border guards asked why my residence permit was in my passport instead of a a card / only had X days left / etc. This is what I have, its valid always sufficed. Maybe they would have liked to see a longer period of validity or a different format, but they had to take what I gave them.
Valid documents are valid documents.
Last edited by danielflyer; Aug 5, 23 at 12:41 am

#13
Join Date: Oct 2019
Location: clue is in the nym
Programs: BA Gold, TP Gold, VS Gold, Hilton Diamond, IHG Diamond, Hyatt Globalist, Marriott Platinum
Posts: 716
I'm expecting this sort of thing to happen a lot when the new EU Entry/Exit database eventually goes live

#14
Original Poster
Join Date: May 2019
Location: FL390 or the iron way
Programs: BA Gold
Posts: 1,021
Indeed, that's what I'm wondering about. Did this (and in particular the preferential treatment of Swedes) constitute a breach of the Schengen Border Code or other EU law? Do I have any recourse as an EU citizen, beyond making a complaint?
That would have been me as the OP
I would never walk through the border without authorization, but a previous poster noted that the guards relented after receiving pushback from passengers. They certainly cannot give preferential treatment to Swedes.
EU law is very clear here:
https://eur-lex.europa.eu/legal-cont...X%3A32016R0399
Wanting and getting are two entirely different things. The officers may have wanted people to wait in this situation, but that is not what they are entitled to get.
Maybe I am just too brazen, though. Before I got my EU citizenship, on several occasions border guards asked why my residence permit was in my passport instead of a a card / only had X days left / etc. This is what I have, its valid always sufficed. Maybe they would have liked to see a longer period of validity or a different format, but they had to take what I gave them.
Valid documents are valid documents.
EU law is very clear here:
https://eur-lex.europa.eu/legal-cont...X%3A32016R0399
Wanting and getting are two entirely different things. The officers may have wanted people to wait in this situation, but that is not what they are entitled to get.
Maybe I am just too brazen, though. Before I got my EU citizenship, on several occasions border guards asked why my residence permit was in my passport instead of a a card / only had X days left / etc. This is what I have, its valid always sufficed. Maybe they would have liked to see a longer period of validity or a different format, but they had to take what I gave them.
Valid documents are valid documents.


#15
Join Date: Aug 2016
Posts: 144
It's likely they still have other system to verify Swedish citizens/residents online so these people are being processed first. This has happened to me once in CDG when the French were allowed through first and EU second and non EU last. You can complain but it's unlikely you will get anything out of it.
