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Delayed locks damaged by CBP on BA/AA flight. Is a claim pointless?

Delayed locks damaged by CBP on BA/AA flight. Is a claim pointless?

Old Jul 10, 23, 11:52 am
Join Date: Jun 2012
Posts: 3,195
Originally Posted by GUWonder
The OP should be glad they didn’t have one of those bling bling Rimowa’s with the built in locks. .
This technically isn't covered under rimowas warranty, but rimowa seem to be ok with doing these repairs, especially if it's just a zipper handle change (or more complicated full zipper replacement).

Of course it doesn't cover the annoyance of having to go and repair it
paperwastage is offline  
Old Jul 10, 23, 12:19 pm
Join Date: Sep 2014
Location: Nashville,TN
Programs: AA Gold Elite
Posts: 586
Arriving or transiting at JNB is well known for rampant theft out of bags. That is one airport I always lock my bags to reduce but not eliminate theft. I do wish there were more airports in the US that have bag wrapping vendors.
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Old Jul 10, 23, 3:44 pm
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Join Date: Jan 2002
Posts: 44,115
Originally Posted by bogglesuk
I've read online that TSA don't give CBP the keys to access these locks(!) so is trying to claim worthless as the airline will say CBP need to access the bags so tough luck? If i am able to claim, would BA or AA be my first point of call?
I cannot see anything in the provisions of the Montreal Convention that says that the carrier is not liable. Article 17 does state

Originally Posted by Montreal Convention
The carrier is liable for damage sustained in case of destruction or loss of, or of damage to, checked baggageupon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked baggage was in the charge of the carrier.
However, the carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage. In the case of unchecked baggage, including personal items, the carrier is liable if the damage resulted from its fault or that of its
servants or agents.
It would seem to me that the airline is liable for damage to luggage from time in which it is checked in until it is delivered back to the passenger. Have you reported the damage to the airline and got a report number?
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Dave Noble is offline  
Old Jul 10, 23, 11:17 pm
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I would argue that if the carrier had delivered the bag on time, the passenger would have brought it through Customs and hence there would have been no reason to damage it.
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sethb is online now  
Old Jul 11, 23, 7:32 am
Join Date: May 2010
Posts: 3,324
Originally Posted by Dan72
Expect not locking baggage makes sense on many routings, but suspect it depends on where you travel. There are still large swathes of the world's airports that don't offer the reassurance of CCTV monitoring or proper supervision. Locks also help prevent items being placed in your bags.
I am not worried about the large swatches of the world's airports. Anything of value is in my carryon.... if they want my underwear then they probably need it more than I do.

As for things being placed in your luggage... I'll take that chance.

IMHO all a lock does is tell the potential thief "look here they want to protect things"
Orange County Commuter is offline  

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