Flights missing on AA.com
#1
Original Poster
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,215
Flights missing on AA.com
I've got a booking coming up this week which is GVA - LHR - PHL - BUF / BUF - DCA / IAD - LHR / LHR - ARN. All one PNR.
At the moment, the AA PNR that is given by the BA website only shows two flights, which are: LHR - PHL (BA code, BA metal) and PHL - BUF (BA code, AA metal).
GVA - LHR missing is probably irrelevant and probably wouldn't get transferred over. However, BUF - DCA (AA code, AA metal) missing is somewhat concerning.
Is this something I need to phone up BA to sort out? I don't want to try fly home and find something has gone awry between the two booking systems.
At the moment, the AA PNR that is given by the BA website only shows two flights, which are: LHR - PHL (BA code, BA metal) and PHL - BUF (BA code, AA metal).
GVA - LHR missing is probably irrelevant and probably wouldn't get transferred over. However, BUF - DCA (AA code, AA metal) missing is somewhat concerning.
Is this something I need to phone up BA to sort out? I don't want to try fly home and find something has gone awry between the two booking systems.
#2
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 989
You're right, GVA-LHR being missing from the Sabre PNR is normal, as only one non-AA segment before/after the AA flights will show up.
Can you check if you maybe have a separate AA PNR for the BUF-DCA flight?
Can you check if you maybe have a separate AA PNR for the BUF-DCA flight?
#3
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,676
#4
Original Poster
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,215
#5
Join Date: Dec 2007
Posts: 3,547
AA use a different booking platform therefore their airline reference will be different to BA's. If the flights are not connecting directly from a BA service then it's also entirely normal for them not to show.
#6
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,902
Quite normal to have different 3 PNRs for BA operated, BA coded on AA, and AA prime codes within one itinerary. AA on twitter have been good at confirming PNRs in the past if phone lines are busy.
#7
Original Poster
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,215
1 for BA GVA - LHR - PHL / IAD - LHR - ARN
1 for BA (but AA operated) PHL - BUF
1 for AA BUF - DCA
I've got the first two, but not the third.
#10
Original Poster
Join Date: Sep 2012
Location: Nottingham
Programs: BA GGL
Posts: 1,215
#11
Join Date: Feb 2022
Location: London
Programs: BA Gold
Posts: 732
Hi
I recently had to adjust an itinerary with BA Holidays.
Mixture of BA flights, BA codeshare on AA and AA flights.
All flights are correct in BA.com MMB under one PNR (lets call its PNR-BA).
There is a second PNR (lets called it PNR-AA1) provided on BA.com for AA.com, which on AA.com only shows 2 of the 4 AA metal flights and lets me select seats.
I contacted BA Holidays agent who provided me with a third PNR (PNR-AA2) for AA.com. This shows all the whole itinerary, including the 2 missing AA flights. It lets me select seats on those two flights, however doesn't let me change seats on the other AA flights. These are only editable under PNR-AA1.
I have inputted both PNR-AA1 and PNR-AA2 into the AA app. Both trips are now saved. PNR-AA2 shows all the segments. PNR-AA1 shows partial.
Is this going to be a problem when it actually comes to fly? I will be checking bags so need the flights to be connected appropriately. When I check in for the AA segments on the app do I use PNR-AA2 or PNR-AA1? Should I contact AA and see if they can be combined properly on their side?
I recently had to adjust an itinerary with BA Holidays.
Mixture of BA flights, BA codeshare on AA and AA flights.
All flights are correct in BA.com MMB under one PNR (lets call its PNR-BA).
There is a second PNR (lets called it PNR-AA1) provided on BA.com for AA.com, which on AA.com only shows 2 of the 4 AA metal flights and lets me select seats.
I contacted BA Holidays agent who provided me with a third PNR (PNR-AA2) for AA.com. This shows all the whole itinerary, including the 2 missing AA flights. It lets me select seats on those two flights, however doesn't let me change seats on the other AA flights. These are only editable under PNR-AA1.
I have inputted both PNR-AA1 and PNR-AA2 into the AA app. Both trips are now saved. PNR-AA2 shows all the segments. PNR-AA1 shows partial.
Is this going to be a problem when it actually comes to fly? I will be checking bags so need the flights to be connected appropriately. When I check in for the AA segments on the app do I use PNR-AA2 or PNR-AA1? Should I contact AA and see if they can be combined properly on their side?
#12
Join Date: Sep 2010
Location: Las Vegas
Programs: BA Gold; Hilton Honors Diamond
Posts: 3,217