25 & 26 May : LHR Baggage and cancelled flights disruption
May 25, 23, 7:04 am
#1
Original Poster
Join Date: Jun 2017
Programs: BA Gold
Posts: 125
25 & 26 May : LHR Baggage and cancelled flights disruption
FO on BA632 just announced that due to an IT failure at T5, bags aren’t being loaded on the flight. Not sure if others are experiencing the same and if anyone in the know has an update on whether resolved or not.
I feel sorry for the crew who are going to have to deal with the wrath of what feels like half of the United States with onward connections to the islands on local carriers well before the early hours 634 arrival.
I feel sorry for the crew who are going to have to deal with the wrath of what feels like half of the United States with onward connections to the islands on local carriers well before the early hours 634 arrival.
May 25, 23, 8:50 am
#4
Join Date: Jan 2001
Location: IAD/DCA, USA (MD Suburbs)
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I’m currently parked on the remote area on BA292 from Dulles. We took off over 4 hours late around 3am local Washington time. Now have been sitting on the plane for over an hour (landed 14:35 local). Packed A380 growing increasingly restless. Captain said systems have crashed and no planes are leaving the stands. They have to manually check every one in like it’s 1973 and not 2023.
May 25, 23, 8:51 am
#5
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Yes, HAL have confirmed there are problems with baggage handling both on FLY (which is BA) and the baggage system front end RMS (which is HAL and is out for tender for replacement). Tasks for the ground handlers have been blocked up on the system which means handlers can't get their work done in time for the scheduled departure. Some baggage is going to miss flights, particularly transfer baggage, and offload baggage seems to be impacted too (resources too stretched). Only about 30% of bags are getting to the carousel in 20 minutes, when the more recent ballpark figure is about 50 to 60% (and pre Pandemic was around 90%). Both T3 and T5 are affected.
May 25, 23, 9:00 am
#7
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Wadge of cancellations just come through on shorthaul (and will include the return flights)
BA1402 Manchester
BA966 HAM
BA782 ARN
BA322 CDG
BA920 STR
BA986 BER
BA442 AMS
BA486 BCN
BA944 DUS
BA824 DUB
BA1316 ABZ
BA592 MXP
BA1348 JER
BA418 LUX
BA332 NCE
BA1402 Manchester
BA966 HAM
BA782 ARN
BA322 CDG
BA920 STR
BA986 BER
BA442 AMS
BA486 BCN
BA944 DUS
BA824 DUB
BA1316 ABZ
BA592 MXP
BA1348 JER
BA418 LUX
BA332 NCE
May 25, 23, 9:04 am
#9
Join Date: Mar 2010
Posts: 1,368
Todays BA 322 (LHR-CDG) cancelled. No notifications.
Anyone know what’s happened. Standing in a queue waiting to find out what happens next. App is down. No email. Nada.
Onle discovered it was cancelled as I looked at the departure board on my way to check in.
Onle discovered it was cancelled as I looked at the departure board on my way to check in.
May 25, 23, 9:06 am
#10
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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https://www.flyertalk.com/forum/brit...isruption.html
It's only recently happened but it is already in another thread.
Last edited by corporate-wage-slave; May 25, 23 at 9:08 am Reason: circular reference after merge
May 25, 23, 9:06 am
#11
Ambassador, British Airways; FlyerTalk Evangelist
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yes see these threads
https://www.flyertalk.com/forum/brit...oo-busy-4.html
https://www.flyertalk.com/forum/brit...isruption.html
significant issues leading to some very short notice cancellations for flights during the rest of today.
https://www.flyertalk.com/forum/brit...oo-busy-4.html
https://www.flyertalk.com/forum/brit...isruption.html
significant issues leading to some very short notice cancellations for flights during the rest of today.
May 25, 23, 9:10 am
#13
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Posts: 59,320
Disruption Assistance thread - signposts and what you need to know
May 25, 23, 9:11 am
#14
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 709
Huge queue for the customer service desk in the first lounge at T5 right now. My flight BA486 is cancelled, but I can’t rebook myself because in MMB the cancellation isn’t showing (though it is on the screen in the lounge).
May 25, 23, 9:12 am
#15
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What a start to the long weekend. Will flights be held at destination rather than come to LHR no space or gate ? Friend just boarding now in MAN and cabin crew said “it’s chaos at LHR”
