corporate-wage-slave

You can claim EC261 now, along with any out of pocket expenses. Bags are deemed lost at 21 days, which is a little way to go yet. I suspect you will get the bag in the next day or two.

SxMan

do you mean good communications with the travel trade?

It would’ve been better to take certain media correspondents into their confidence ahead of time even with off the record briefings.

OuterBanks

That's one element yes, travel trade were in a position early doors to either rebook their customers or issue waiver codes that customers could take to airport desks. Its certainly pretty clear-cut that if you were booked through an agent and you were not taken care of, then you need to reconsider that relationship.

I agree with the need for media briefings. Even if the level of detail I heard was not conveyed to journalists, the overall gist of it could have been. But I guess the problem there is clearly the BA callcentres not in a state to be able to handle the subsequent enquiries ... as we all know, even on a good day, hold times are atrocious.

so3003

As follow up - summary was; travel with colleague, I'm Gold she's Blue, CE, Avios booking, Italy-LHR normal then domestic connection cancelled. No bags released by BA (delivered to us days later). Advised to leave airport and make own travel arrangements home, at which point no autorebooking (and MMB still showing original flight operating although screens / staff saying it wasn't). No train seats left, earliest option home by a long way was EZY from LGW the next morning.
Claim submitted to BA for taxi to LGW, hotel overnight, flight home, dinner and breakfast, plus some new clothing (as luggage not available).
They've responded agreeing to pay £350 UK261 each, and agreed to pay expenses for taxi to LGW, overnight hotel and meals.... but state the flight home (£230 X 2 pax) and clothing (about £40 between 2) was consequential loss so won't be paid.
This doesn't sound right - am I best to file an additional complaint, or respond to the existing one (+/- wait a period to enable payment to happen?) Also there's no sign of a partial refund for the cancelled flight which was Avios plus cash....
Any advice welcomed 🙂

flarmip

DId you apply for a refund for the domestic leg? You can't get both a refund and reimbursement of the cost of alternative transport - it's one or the other. I imagine your new flights cost you a lot more than the pro-rata refund you'll be entitled to, so probably best not to apply for a refund.

I'd wait until BA have paid you the compensation and expenses they've agreed to before pursuing it any further - that will just delay them making the interim payment.

BTW - British domestic trains don't sell out, even if they may (misleadingly) appear so in booking sites. You can always just go to the station and buy a walk-up ticket at the ticket machine or ticket office. It depends on how much you paid for EZY, but that may have been a cheaper option. Worth knowing for future reference

so3003

Thanks - no, didn't specifically apply for a refund! I'll see how things play out and further update when able 🙂

corporate-wage-slave

The flight and clothing is not consequential - BA did not rebook you and they should have done so. So if you are past 8 weeks from the initial complaint you can go to CEDR for the easyJet flight (and I personally don't see the point in waiting) or go MCOL. MCOL is harder work, but may well be quicker.

rhegedus

BA874 wasn't IT related.

We were late for pushback due to a shortage of tugs.

Then, as we were taxiing, a door warning light came on so we were diverted to an area where the aircraft could be inspected.

After passing inspection, we were taxiing again only for another warning light to come on in the cockpit. Again, back to an inspection area where we waited over an hour for some stairs for the engineer to enter the cockpit only for the flight to be cancelled four hours after it should have taken off.

I got the impression that the crew didn't want to fly as they were already talking about "out of hours" right from the first delay. I understand that there are rules about how long they can be on duty for, but if it is clear early on that the flight is a no go, why have us sat there for hours knowing that we weren't going to leave LHR that day?

Some bloke with a megaphone essentially said that because of the IT problems from the day before, passengers were on their own wrt booking hotels and rescheduling flights.

Managed to get the last room at the Sheraton and seats on BA866 next morning.

Still waiting for a decision regarding compensation.

bbjoylove

Was on the Jersey flight that evening. I was told at the Wing by the check-in staff to book another flight even on another carrier and they would reimburse me, as their systems were down. Booked the EasyJet for the next morning leaving LGW. Put in my receipts and EU261 compensation. They have paid for the Taxi, the Sofitel x 2 rooms, supper, and the EU261. Are though refusing to pay for my flights. They then refunded my original flight costs, which was £50.00 less than booking x2 EasyJet flights at the last minute.

flarmip

Did they say the basis on which they're refusing to reimburse the cost of the new flights?

corporate-wage-slave

And if the basis was "consequential loss" then it's not, even under Montréal let alone EC261. I would ask if this is their final response in order to take the matter to CEDR or MCOL.

so3003

This is almost identical to my claim (returning to GLA) though in my case. Having told me earlier - see posts above - that the replacement flight (as recommended by BA staff at LHR) was consequential loss, which I challenged, they replied that this was not something they'd reimburse and that I should contact my travel insurance to cover that. Absolute nonsense. They have also suggested contacting them for a part refund of the original cancelled flight (which would be approx £50, vs £460 for two last minute EZY flights home)

IslingtonFlyer

Anyone have any idea how long it's taking them to process expenses claims at the moment for the IT ? Both my Partner and I didn't get our bags on arrival in MEX on the 25th May so had to go and buy some clothes etc. Submitted our claims on the 27th and still heard nothing at all back...

TredUp53

I’m sorry if this info is on another thread and I’m not finding it. We were caught in the May 25th weekend upheaval and we’re not able to get a flight until May 28th. I’m now home and gathering all the documents to file our claim.

We have an initial booking code for our connecting flight that was cancelled. No new flight was offered and we were emailed to rebook ourselves. That generated a second booking code. That flight was also cancelled, but re-booked at a lower cabin class.

My question is: can we put all of this in one claim? Or do we need to file 2 claims because we have 2 booking codes?

Thanks in advance.

corporate-wage-slave

It looks like you have 3 claims - 2 late cancellations and 1 downgrade. I would be tempted to separate them into 3 claims, while cross referencing the other claims so there is transparency. Make sure you do the Mennens calculation to make sure that is properly applied - see wiki of the EC261 thread.