Unknown Unaccompanied Minor Linked to Booking - Geneva
#1
Original Poster
Join Date: Oct 2022
Location: Nottingham, United Kingdom
Programs: BA Gold
Posts: 60
Unknown Unaccompanied Minor Linked to Booking - Geneva
So 3 passengers checking in next to me at Geneva. One was 15, not related to the others and on the flight after them on his own. He should have a form signed by parents which the staff asked me to explain as there were a few language barriers and being 16 travelling alone they knew I was familiar with the rules. After the boy spoke in French to them, they checked I was on the same flight and asked if knew him - I said I did not. After a few phone calls the lady checking me in came back and took my bags.
After the earlier flight leaves the lounge the boy comes over trying to be friendly with me but was extremely loud and lively which those nearby were also annoyed by when I spoke to a family at baggage reclaim so apologies to anyone in the Geneva lounge last night - I had nothing to do with him!
After take off, he comes and tries to sit on 1C, I was on 1A. The cabin manager sends him back to economy but after checking his iPad says hes happy to let my friend sit with me but wouldnt get any service. I said I didnt know him and then he tells me that our bookings are linked??
Once I confirmed that I didnt know him I had to explain to him and the captain who said he shouldnt be on the flight knowing what they do. The captain was quite annoyed about the situation but mainly out of concern for him. Captain had to fill out some forms and arranged BA management and border force to meet him at the aircraft.
Once landed, both had a quick chat with me to if I knew him as apparently the boy had said at points that he was with me and apologised for the trouble as Geneva shouldnt have done it or let him travel but I was soon let go. He had a British passport so assume he was let through albeit after a lengthy chat and checks.
Again, very sorry to anyone in the Geneva lounge on Wednesday night! Overall a very strange thing for both the boy and Geneva to do but all ended okay. Once the cabin manager told me I felt this was quite out of line for them to link my booking as would that make me (16 and alone) responsible for him?
After the earlier flight leaves the lounge the boy comes over trying to be friendly with me but was extremely loud and lively which those nearby were also annoyed by when I spoke to a family at baggage reclaim so apologies to anyone in the Geneva lounge last night - I had nothing to do with him!
After take off, he comes and tries to sit on 1C, I was on 1A. The cabin manager sends him back to economy but after checking his iPad says hes happy to let my friend sit with me but wouldnt get any service. I said I didnt know him and then he tells me that our bookings are linked??
Once I confirmed that I didnt know him I had to explain to him and the captain who said he shouldnt be on the flight knowing what they do. The captain was quite annoyed about the situation but mainly out of concern for him. Captain had to fill out some forms and arranged BA management and border force to meet him at the aircraft.
Once landed, both had a quick chat with me to if I knew him as apparently the boy had said at points that he was with me and apologised for the trouble as Geneva shouldnt have done it or let him travel but I was soon let go. He had a British passport so assume he was let through albeit after a lengthy chat and checks.
Again, very sorry to anyone in the Geneva lounge on Wednesday night! Overall a very strange thing for both the boy and Geneva to do but all ended okay. Once the cabin manager told me I felt this was quite out of line for them to link my booking as would that make me (16 and alone) responsible for him?
#3
Join Date: Jun 2022
Programs: BAEC Gold | Marriott Bonvoy Titanium
Posts: 136
My goodness. What a thing to happen. Glad it was all sorted with relative ease. But between this happening and the other guy whose boarding pass was obtained by someone else and allowed to board in AMS, seems like BA ground staff and/or IT is slightly a bit off.
#4
Join Date: Jun 2013
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#5
Original Poster
Join Date: Oct 2022
Location: Nottingham, United Kingdom
Programs: BA Gold
Posts: 60
Definitely 15, not the most mature 15 year old either and didnt present himself well even when being spoken to by Border Force - still quite lively, didnt take it seriously at all. I do work full time at 16 but doubt he had a job as when Border Force asked where his dad lived, the answer he gave was Im not sure because he has so many houses.
#6
Join Date: Nov 2022
Programs: British Airways Executive Club - Silver, Nectar, Tesco
Posts: 799
So 3 passengers checking in next to me at Geneva. One was 15, not related to the others and on the flight after them on his own. He should have a form signed by parents which the staff asked me to explain as there were a few language barriers and being 16 travelling alone they knew I was familiar with the rules. After the boy spoke in French to them, they checked I was on the same flight and asked if knew him - I said I did not. After a few phone calls the lady checking me in came back and took my bags.
After the earlier flight leaves the lounge the boy comes over trying to be friendly with me but was extremely loud and lively which those nearby were also annoyed by when I spoke to a family at baggage reclaim so apologies to anyone in the Geneva lounge last night - I had nothing to do with him!
After take off, he comes and tries to sit on 1C, I was on 1A. The cabin manager sends him back to economy but after checking his iPad says hes happy to let my friend sit with me but wouldnt get any service. I said I didnt know him and then he tells me that our bookings are linked??
Once I confirmed that I didnt know him I had to explain to him and the captain who said he shouldnt be on the flight knowing what they do. The captain was quite annoyed about the situation but mainly out of concern for him. Captain had to fill out some forms and arranged BA management and border force to meet him at the aircraft.
Once landed, both had a quick chat with me to if I knew him as apparently the boy had said at points that he was with me and apologised for the trouble as Geneva shouldnt have done it or let him travel but I was soon let go. He had a British passport so assume he was let through albeit after a lengthy chat and checks.
Again, very sorry to anyone in the Geneva lounge on Wednesday night! Overall a very strange thing for both the boy and Geneva to do but all ended okay. Once the cabin manager told me I felt this was quite out of line for them to link my booking as would that make me (16 and alone) responsible for him?
After the earlier flight leaves the lounge the boy comes over trying to be friendly with me but was extremely loud and lively which those nearby were also annoyed by when I spoke to a family at baggage reclaim so apologies to anyone in the Geneva lounge last night - I had nothing to do with him!
After take off, he comes and tries to sit on 1C, I was on 1A. The cabin manager sends him back to economy but after checking his iPad says hes happy to let my friend sit with me but wouldnt get any service. I said I didnt know him and then he tells me that our bookings are linked??
Once I confirmed that I didnt know him I had to explain to him and the captain who said he shouldnt be on the flight knowing what they do. The captain was quite annoyed about the situation but mainly out of concern for him. Captain had to fill out some forms and arranged BA management and border force to meet him at the aircraft.
Once landed, both had a quick chat with me to if I knew him as apparently the boy had said at points that he was with me and apologised for the trouble as Geneva shouldnt have done it or let him travel but I was soon let go. He had a British passport so assume he was let through albeit after a lengthy chat and checks.
Again, very sorry to anyone in the Geneva lounge on Wednesday night! Overall a very strange thing for both the boy and Geneva to do but all ended okay. Once the cabin manager told me I felt this was quite out of line for them to link my booking as would that make me (16 and alone) responsible for him?
#7
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The one thing I am unclear of, why when someone was being checked in at a neighbouring desk did the agent turn to you at a different desk and ask whether you were together?
and beyond saying no; why get involved at all? It almost read like the check in agent was getting your guidance on the rules about flying as an unaccompanied under 16?
and beyond saying no; why get involved at all? It almost read like the check in agent was getting your guidance on the rules about flying as an unaccompanied under 16?
#8
Original Poster
Join Date: Oct 2022
Location: Nottingham, United Kingdom
Programs: BA Gold
Posts: 60
The one thing I am unclear of, why when someone was being checked in at a neighbouring desk did the agent turn to you at a different desk and ask whether you were together?
and beyond saying no; why get involved at all? It almost read like the check in agent was getting your guidance on the rules about flying as an unaccompanied under 16?
and beyond saying no; why get involved at all? It almost read like the check in agent was getting your guidance on the rules about flying as an unaccompanied under 16?
#9
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You were in Geneva, the passenger was speaking French, and the check in agents needed you to help understand what they were saying? But apparently the same passenger who was struggling to be clear at check in was confident enough to speak to you in the lounge and wangle an upgrade on board?
I still find it bizarre the check in agents referred to you to clarify the rules as well for this person who you had already confirmed had nothing to do with you.
The whole thing gets more odd the more you try and explain it tbh.
I still find it bizarre the check in agents referred to you to clarify the rules as well for this person who you had already confirmed had nothing to do with you.
The whole thing gets more odd the more you try and explain it tbh.
Last edited by KARFA; Feb 17, 23 at 10:11 am
#10
Community Director
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Location: Norwich, UK
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Posts: 8,294
We're perfectly used to seeing agents relying on Timatic and understanding of internal company policies. On very rare occasions, when a passenger clearly doesn't understand what's being asked of them because of a language barrier, I've pointed to the piece of paperwork in their hand that the agent wants to speed the process up, and only then if it's absolutely clear the other passenger is seeking external help. I can think of much less than a handful of occasions when I've felt it appropriate to do this.
I've never, ever been consulted by an agent on what to do, I wouldn't expect to be, and nor would I think I had more knowledge than him or her. I simply cannot conceive why, when there's potentially the chance of a fine from Border Force or a EC261 claim for IDB, and a consequent reprimand, why an agent would even want a passenger involved.
Ever more curious, indeed.
#13
Join Date: May 2012
Location: London, UK
Programs: BA Gold, Hotels.com Gold
Posts: 363
(OP, not disputing your version of events at all, but it's a truly weird situation in every way!)
#15
Original Poster
Join Date: Oct 2022
Location: Nottingham, United Kingdom
Programs: BA Gold
Posts: 60
Rightfully, this has caused some confusion much like it did me and BA although there was probably a better way to explain it.
The language barrier was with the adult who was travelling on the earlier flight and didnt speak English very well. She was the only one trying to check them in at this stage - the boy was stood back from the desk with his friend.
The staff asked if I understood what they were trying to explain as I was just waiting for the lady checking me in to return. The adult couldnt understand what the problem was so I asked the boy if he had anything signed from his parents to which he said no and then he begun talking in French with them and after that they come back to me asking if I knew them or not, again I said no and at no point agreed to have my booking linked yet seemingly they did.
The language barrier was with the adult who was travelling on the earlier flight and didnt speak English very well. She was the only one trying to check them in at this stage - the boy was stood back from the desk with his friend.
The staff asked if I understood what they were trying to explain as I was just waiting for the lady checking me in to return. The adult couldnt understand what the problem was so I asked the boy if he had anything signed from his parents to which he said no and then he begun talking in French with them and after that they come back to me asking if I knew them or not, again I said no and at no point agreed to have my booking linked yet seemingly they did.